Customer experience agent Work, Jobs in Castlereagh, Ant (with Salaries)

Customer Service Agent - Electricity
firmus Energy —Newtownabbey
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Claims Handler
MIS Group —Belfast
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Employee discount
Quick apply
1d
Customer Service Agent - Gas
firmus Energy —Newtownabbey
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Customer Service Advisor
Teleperformance —Belfast
- £27,976 a year
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Office Assistant
Browns removals and storage —Newtownabbey
- £11,284.00 - £23,436.80 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
IBIS City Centre - Guest Service Agent
Andras Hotels —Belfast
- £10.40 - £13.20 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Free parking
- Annual leave
Quick apply
4d
HLA - Trainee SLA
Boeing —Belfast
- From £30,000 a year
- Microsoft Office
- Analysis skills
- Communication skills
- Free parking
- Employee assistance programme
Customer Operations Agent
GBLRN - POF - European Ferries (Irish Sea) Limited —Larne
- Communication skills
Quick apply
HLA - Trainee SLA
Spirit AeroSystems —Belfast
- From £30,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
- Free parking
- Employee assistance programme
Airside Ramp Agent - PART TIME - Belfast International
Swissport International AG —Belfast
- £13.57 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
13d
Customs Agent
Woodside Logistics Group —Belfast
- Full-time
- Administrative experience
- Communication skills
- Office experience
Quick apply
Reservations Agent
La Mon Hotel and Country Club —Newtownards
- Full-time
- Hotel
- IT
- Hotel experience
- Free parking
- Annual leave
Quick apply
6d
Catering Agent - Belfast City Airport
Swissport International AG —Belfast
- £13.49 an hour
- Full-time
- Hospitality
- Free parking
- Employee assistance programme
19h
Customer service agent (please read job description)
Avis Budget Group NI —Belfast
- £12.71 an hour
- Part-time
- CRM software
- Salesforce
- English
- Employee discount
Quick apply
Practice Administrator
Fieldfisher —Belfast
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Industrial Specialist Cleaning and Waste Disposal Operative
Mount Charles —Belfast
- £15 an hour
- Monday to Friday
- Time management
- Annual leave
- Employee assistance programme
7d
Cleaning Operative
Mount Charles —Belfast
- £12.90 an hour
- Time management
- Annual leave
- Employee assistance programme
8d
Skilled Maintenance Operative
Urbanbubble —Belfast
- £32,000 - £38,000 a year
- Full-time
- Maintenance
- Annual leave
- Sick pay
Quick apply
14d
ZenGuide Premium Services Representative
Proofpoint —Belfast
- Full-time
- Microsoft Excel
- Salesforce
- Bachelor's degree
12d

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Customer Service Agent - Electricity

firmus Energy -
Newtownabbey

Quick apply

Job details

12 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

GCSE
Microsoft Office
IT
Communication skills

Full job description

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we're looking for passionate individuals to join us at the forefront of this change. As part of our team, you'll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Role Overview

Due to continued growth, we are excited to be expanding our Customer Services Team and are now seeking Customer Service Agents to join us in this newly created role. As a Customer Service Agent, you will be the first point of contact for potential and existing customers, stakeholders, and incoming calls. This is an excellent opportunity to be part of a growing team where you will play a key role in shaping the customer experience and supporting our ongoing success.

You will be responsible for handling customer enquiries, delivering best-in-class service, and providing essential administrative support to ensure the smooth running of the Customer Services function.

Role Responsibilities

Answer incoming calls demonstrating first-class customer service and delivering brand values, advising or redirecting as appropriate.
Have excellent telephone manner, be enthusiastic with a 'can do' attitude
Administration of customer queries via email or online.
Handle and resolve customer complaints in line with the company values.
Take ownership of customer requests, aiming to provide 1st call resolution
Customer Services administration is required.
Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of our business.
Provide cover for Reception as required.
Undertake any additional duties as directed by the Customer Services Manager.

Skills, Knowledge and Expertise

Essential Criteria

Minimum of 5 GCSE passes (or equivalent), including English and Maths at Grade C or above
Previous experience working in the electricity sector
Experience in a customer-facing role, with a proven ability to manage high volumes of inbound queries via phone, email, or live chat
Demonstrated ability to investigate and resolve customer queries at the first point of contact
Strong IT literacy, including proficiency in Microsoft Office and the ability to work across multiple systems simultaneously
Excellent verbal and written communication skills, with the ability to convey information clearly
Ability to work effectively as part of a team
A customer-first approach with a positive attitude

Desirable Criteria

Awareness of energy regulations (e.g. customer rights, support for vulnerable customers)
Experience working to KPIs (e.g. call handling time, first call resolution, CSAT scores)
Ability to follow regulatory and compliance requirements
Strong call control, active listening, and rapport-building skills

Benefits

37.5 Annual Leave Days inclusive of Bank Holidays
Up to 15% performance bonus
Hybrid working after training
Private Medical Cover
Enhanced pension plan
Life assurance
Group income protection
Enhanced maternity benefits
Enhanced sick pay
Recognition programs
Long service awards

Career Progression

Dedicated development opportunities
Training and upskilling support

On-Site Facilities

Free on-site parking
Electric car charging points
New modern office space
High tech workstations

About firmus energy

firmus energy (supply) is Northern Ireland's leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

Privacy

You can view our privacy notice for more information.

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Refine Your Search

customer experience agent jobs in castlereagh, ant

Customer Service Agent - Electricity

Claims Handler

Customer Service Agent - Gas

Customer Service Advisor

Office Assistant

Business Service Desk Agent, Deloitte Digital, T&T Solutions

IBIS City Centre - Guest Service Agent

HLA - Trainee SLA

Customer Operations Agent

HLA - Trainee SLA

Airside Ramp Agent - PART TIME - Belfast International

Customs Agent

Reservations Agent

Catering Agent - Belfast City Airport

Customer service agent (please read job description)

Practice Administrator

Industrial Specialist Cleaning and Waste Disposal Operative

Cleaning Operative

Skilled Maintenance Operative

ZenGuide Premium Services Representative

I want to receive the latest job alerts for customer experience agent in castlereagh, ant

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