Helpdesk manager Work, Jobs in Castlereagh, Ant (with Salaries)

EPOS Technician
BRISK Technology —Newtownards
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Customer service
- Windows
- Free parking
Quick apply
7d
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
- Flexible schedule
Producer Services Administrator
Dale Farm —Belfast
- Full-time
- Microsoft Excel
18h
HR Advisor (Executive Officer Grade)
Education Authority —Dundonald
- £31,022 - £32,597 a year
- Full-time
- Oracle
- Customer service
- Microsoft Office
14d
Multiskilled Host
CBRE —Belfast
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
Business Support Assistant
3173 —Belfast
- Call to connect
- Microsoft Office
- Administrative experience
- Organisational skills
9d
Technical Operations & Projects Lead
Precept IT —Belfast
- From £40,000 a year
- Full-time
- Hybrid work
- Computer networking
- SharePoint
- In-person
Quick apply
Technical Supervisor
CBRE —Belfast
- Full-time
- Microsoft Office
- Mechanical knowledge
- Employee discount
Maintenance and Facilities Apprentice
Historic Royal Palaces —Hillsborough
- £22,858 a year
- Full-time
- Contracts
Helpdesk Operator
Mitie —Lurgan
- £13.45 an hour
- Overtime
- Free parking
Multiskilled Technician (Plumber)
Mitie —Belfast
- Full-time
- Maintenance
- Commercial driving
- Annual leave
- Employee assistance programme
Quick apply
Shift Lead - Cafe - Newtownbreda
Marks & Spencer —Antrim
- £14.47 an hour
- Full-time
- Café
- Employee discount
Multiskilled Technician (HVAC)
Mitie —Belfast
- Full-time
- Customer service
- Computer literacy
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply

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EPOS Technician

BRISK Technology
Newtownards

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
7 days ago

Benefits

Free parking
On-site parking

Qualifications

Hospitality
TCP
Driving Licence
Customer service
Windows
Technical support
Microsoft Office
Firewall
Computer networking
Organisational skills
TCP/IP
Communication skills
Help desk

Full job description

EPOS Technician | Newtownards | Full Time | Permanent

About EPOS NI

EPOS NI, part of the Brisk Technology Group, is a leading provider of EPOS and business technology solutions to the hospitality and retail sectors across Northern Ireland. We work with a wide range of businesses including bars, restaurants, hotels, cafés, takeaways and retail outlets, delivering industry-leading EPOS systems, installations, training and ongoing customer support. As our customer base continues to grow, we are seeking an EPOS Technician to join our team in Newtownards.

The Opportunity

This is an excellent opportunity for either:

An experienced EPOS Technician or Engineer looking for their next challenge.
A hospitality professional with strong hands-on EPOS experience who is looking to move away from shift work and into a structured Monday-Friday technical support role.

If you have become the "go-to person" for EPOS systems in your venue, enjoy solving problems, helping colleagues and configuring systems, this could be the ideal career move.

The Role

This is a hands-on, customer-focused role where no two days are the same.

You'll work with hospitality and retail businesses across Northern Ireland, helping them get the most from their EPOS systems. From setting up menus, table plans and user permissions to troubleshooting issues, installing equipment and training customers, you'll play a key role in keeping their businesses running smoothly.

You'll split your time between remote support, onsite customer visits and system installations, working closely with customers to provide practical solutions and exceptional service.

What You'll Be Doing

Installing, configuring and supporting EPOS systems and associated hardware.
Setting up menus, table plans, promotions, pricing updates and till layouts.
Providing technical support via phone, remote access and onsite visits.
Troubleshooting hardware, software and connectivity issues.
Training customers and helping them get the most from their systems.
Building strong relationships with customers through outstanding service.
Working with colleagues to deliver installations, upgrades and system improvements.
Maintaining accurate records of support activity and completed work.

What We're Looking For

We would particularly welcome applications from:

EPOS Engineers or Technicians with previous EPOS experience.
Hospitality Managers, Assistant Managers or Supervisors with strong EPOS knowledge.
Individuals who enjoy solving problems, supporting customers and working with technology.

Essential Criteria

Experience supporting, installing or configuring EPOS systems.
Strong customer service and communication skills.
A practical and hands-on approach to problem solving.
Good understanding of hospitality or retail environments.
Strong organisational skills and attention to detail.
Ability to learn new systems and technologies quickly.
Full UK driving licence.
Positive attitude with a customer-focused mindset.

Desirable Criteria

Previous experience working with ICR Touch or other leading EPOS platforms.
Experience configuring menus, table plans, promotions or till layouts.
Experience within hospitality, retail or food service environments.
Experience working within a helpdesk, technical support or field service environment.
Knowledge of networking, routers, firewalls and TCP/IP.
Knowledge of Microsoft Windows operating systems and Microsoft Office applications.

Why Join EPOS NI?

Join a growing and well-established technology business.
Be part of the wider Brisk Technology Group.
Work with leading hospitality and retail technologies.
Varied role combining technical support, customer interaction and onsite work.
Opportunity to develop your technical skills and career.
Structured working environment with a supportive team culture.
The chance to build a long-term career in a growing sector.

Closing Date for Applications: Friday 5th June at 17:00.

Pay: £28,000.00-£32,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in castlereagh, ant

EPOS Technician

IT Helpdesk Analyst Tier 1

Producer Services Administrator

HR Advisor (Executive Officer Grade)

Multiskilled Host

Business Support Assistant

Technical Operations & Projects Lead

Technical Supervisor

Maintenance and Facilities Apprentice

Helpdesk Operator

Multiskilled Technician (Plumber)

Shift Lead - Cafe - Newtownbreda

Multiskilled Technician (HVAC)

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