Helpdesk engineer Work, Jobs in Castleton, Dby (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
12d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
5d
IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
IT Field Service Engineer - Hope Works & South
Breedon Group plc —Hope
- Full-time
- Hybrid work
- Windows
- Free parking
Quick apply
Data Centre Operator
Computacenter —Manchester
- 12 hour shift
- Customer service
- IT
- Time management
9d
IT Support Engineer
Elevate Technology Group —Rotherham
- £30,000 - £35,000 a year
- Windows
- SharePoint
Helpdesk Scheduler
Emcor —Salford
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
5d
Software Engineer
HSBC Global Services Limited —Sheffield
- Full-time
- DevOps
- Java
- JavaScript
9d
Critical Facilities Engineer-Cooling
Salute Inc. —Manchester
- Full-time
- Maintenance
- Communication skills
Quick apply
4d
Day Electrician
ISS Facility Services —Knutsford
- Monday to Friday
- Customer service
- Maintenance
Quick apply
Technical Supervisor (Electrical)
OCS Group —Manchester
- Supervising experience
- SharePoint
- Communication skills
Quick apply
Static Technical Operative - Electrical
Equans —Manchester
- Full-time
- HVAC
- Annual leave
- Employee assistance programme
2d
Electrical Shift Technician
ISS Facility Services —Knutsford
- £41,200 a year
- Maintenance
- In-person
- Communication skills
Quick apply
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Lean Practitioner
Mitie —Stockport
- Full-time
- Continuous improvement
- Communication skills
12d
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Controller
Bellrock Property and Facilities Management —Oldham
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
Mobile Air Conditioning / Electrical Engineer
ISS Facility Services —Manchester
- £40,000 - £46,000 a year
- Maintenance
- HVAC
- In-person
FM Electrical Engineer
CubicWorks —Salford
- Customer service
- Organisational skills
- Communication skills
- Referral programme
Quick apply

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Level 2 Helpdesk Engineer
FluidOne —Sheffield
The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make…
5d
IT Support Engineer
Chattertons Solicitors —Newark-on-Trent
There is a requirement to travel between offices, so a full current driving licence and use of your own vehicle (covered by business insurance) is essential.
Quick apply
9d

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
12 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk engineer jobs in castleton, dby

Helpdesk Manager

Level 2 Helpdesk Engineer

IT Apprentice

IT Field Service Engineer - Hope Works & South

Data Centre Operator

IT Support Engineer

Helpdesk Scheduler

Software Engineer

Critical Facilities Engineer-Cooling

Day Electrician

Technical Supervisor (Electrical)

Static Technical Operative - Electrical

Electrical Shift Technician

Service Desk Manager

Lean Practitioner

Mobile Technical Operative - Mechanical

Service Delivery Controller

Mobile Air Conditioning / Electrical Engineer

FM Electrical Engineer

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