Patient access occupations Work, Jobs in Castleton, Dby (with Salaries)

Patient Call Handler
The Functional Gut Group —Manchester
- £30,000 a year
- Overtime
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Patient Advsior
Optimax Clinics Limited —Manchester
- £26,436.80 a year
- Weekend availability
- Customer service
- Travel
- Patient care
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Dental Receptionist
Park Dental Practice —Leek
- From £12.71 an hour
- Part-time
- Administrative experience
- Computer skills
- In-person
Quick apply
13d
Patient Care Coordinator
Bioidentical Hormone Therapy Ltd —Stockport
- £26,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
4d
Front Desk Receptionist / Patient Care Coordinator with Social Media Support
Glossop Physio —Glossop
- £25,000 - £28,000 a year
- Part-time
- Customer service
- Administrative experience
- Front desk
- Health & wellbeing programme
Quick apply
4d
Administration Assistant
3VHealthcare Ltd —High Peak
- £12.71 an hour
- Part-time
- Microsoft Office
- IT
- Typing
- Annual leave
Quick apply
Patient Choice Advisor
Sheffield Teaching Hospitals NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
10d
Booking & Scheduling Assistant
Northern Care Alliance NHS Foundation Trust —Salford
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
3d
Neurodevelopmental Pathway Co-Ordinator
Rotherham Doncaster and South Humber NHS Foundation Trust —Rotherham
- £26,299 - £27,476 a year
- Full-time
- Microsoft Word
13d
Medical Secretary
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Part-time
- Remote
- Microsoft Office
- Annual leave
3d
Weekend Receptionist
Overgate Hospice —Elland
- £24,785.69 a year
- Part-time
- Computer literacy
- Microsoft Office
- IT
- Annual leave
- Life insurance
Quick apply
2d
Patient Co-ordinator
Firsway Health Centre —Sale
- £25,584 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Senior Customer Operations Coordinator
The Family Health Group —Salford
- £27,420 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Administrator
Red Sector Recruitment Limited —Chesterfield
- £13 an hour
4d
Receptionist
One Health Group —Sheffield
- Up to £26,510 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
5d
Patient Sales Consultant
Hair Transplants —Manchester
- £30,000 - £50,000 a year
- Full-time
- Sales
- In-person
- Office experience
- Relocation assistance
Quick apply
Dental Receptionist/Patient Care Co-ordinator
Vitruvian Dental Studio —Barnsley
- From £12.50 an hour
- Part-time
- Customer service
- Administrative experience
- In-person
Quick apply
Clinical Administrator
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £24,071 - £25,674 a year
- Full-time
- Travel
2d
Bookings Team Lead
Spire Healthcare —Sheffield
- Full-time
- Annual leave
Ward Clerk - Gynaecology Assessment Unit
Northern Care Alliance NHS Foundation Trust —Oldham
- £25,272 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
10d

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Patient Call Handler

The Functional Gut Group
Manchester

Quick apply

Job details

Full-time | Fixed term contract
£30,000 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
GP surgery experience
GCSE
Administrative experience
Organisational skills
Medical terminology
Communication skills
Time management
Office experience

Full job description

KEY RESPONSIBILITIES:

The Patient Call Handler is responsible for managing incoming and outgoing calls, providing patients with accurate information, and ensuring a high standard of customer service. The role supports the smooth operation of clinical services by effectively handling enquiries, booking appointments, and directing patients appropriately.

MAIN DUTIES AND RESPONSIBILITIES:

· Answer incoming calls from patients in a professional and empathetic manner

· Respond to patient enquiries, requests and concerns providing clear and accurate information

· Deliver a high standard of patient care and customer service at all times

· Handle sensitive situations with professionalism and discretion

· Manage challenging calls calmly and effectively

· Navigate high call volumes efficiently

· Escalate urgent or complex queries to the appropriate clinical or management team

Appointment Management and Patient Communication

· Book, amend, and cancel patient appointments in line with service procedures

· Prioritise urgent cases appropriately (following protocols)

· Provide clear information about services, opening times, and procedures

· Relay messages accurately to clinicians and staff

· Record call details and outcomes clearly within the patient records accurately

· Support general administrative tasks

· Follow practice protocols to identify urgent or emergency cases

· Escalate calls to clinicians when necessary

Confidentiality and Compliance

· Maintain strict patient confidentiality in line with GDPR

· Follow all policies relating to data protection and information governance

· Adhere to safeguarding and clinical safety procedures

QUALITICATIONS AND SKILLS REQUIRED:

· Previous experience in a call handling, customer service, or healthcare environment

· Excellent communication and listening skills

· Ability to remain calm under pressure

· Ability to multi-task, manage conflicting priorities &requests, and problem-solving skills

· Professional and polite telephone manner

· Strong ICT skills with experience of data inputting, using Microsoft packages and Patient Management systems

· Excellent organisational skills to meet the demands of the role, maintaining concentration and accuracy

· Ability to provide empathy and professionalism to all callers

· Previous experience in a GP practice or healthcare setting

· Understanding of medical terminology

· Customer service or qualification (desirable)

GENERAL:

· Willingness to work to all Policies and Procedures in place, including undertaking any mandatory training when necessary.

· Ability to work to any deadlines set, using own initiative or as part of a team.

· Flexibility to work occasional out of hours, travel both within and outside of the UK (all expenses will be covered), and assist with any ad-hoc duties that may be required for the Service needs.

· Willingness to undertake an Standard DBS check.

SALARY AND BENEFITS:

Salary: £30,000 per annum
Contract type: 12-month fixed term contract
Location: Manchester
Hours: 40 hours per week over 5 days (Monday to Friday)
Position is clinic based from 8am to 4.30pm daily
Annual Leave: 25 days starting from 1st March plus Bank Holidays
Overtime and TOIL available
Private Health Cover (following completion of the 6-month probationary period)
Employee pension scheme
Birthday day off
Access to EAP (Employee Assistance Programme)
Bike2work Scheme

Pay: £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in castleton, dby

Patient Call Handler

Patient Advsior

Dental Receptionist

Patient Care Coordinator

Front Desk Receptionist / Patient Care Coordinator with Social Media Support

Administration Assistant

Patient Choice Advisor

Booking & Scheduling Assistant

Neurodevelopmental Pathway Co-Ordinator

Medical Secretary

Weekend Receptionist

Patient Co-ordinator

Senior Customer Operations Coordinator

Administrator

Receptionist

Patient Sales Consultant

Dental Receptionist/Patient Care Co-ordinator

Clinical Administrator

Bookings Team Lead

Ward Clerk - Gynaecology Assessment Unit

I want to receive the latest job alerts for patient access occupations in castleton, dby

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