Quality assurance managers Work, Jobs in Castleton, Dby (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Senior Quality Assurance Auditor
Synexa Life Sciences —Macclesfield
- Full-time
- English
- Travel
- Organisational skills
Quick apply
4d
Quality Assurance Manager
Thales —Cheadle
- Full-time
- Hybrid work
- Project management
- Annual leave
- Employee discount
Quality Engineer
Stanley Black & Decker —Hellaby
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
Quality Specialist
Johnson Controls —Manchester
- Full-time
- Remote
- Engineering
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
5d
Senior Quality Engineer
Rotork —Manchester
- Full-time
- ERP systems
Quick apply
Quality & Compliance Technician
Coolfreeze UK Ltd. —Manchester
- £32,000 a year
- Overtime
- Analysis skills
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
9d
Quality Engineer
Hyde Aero Products Ltd —Dukinfield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
14d
Senior Quality Inspector
Trelleborg Sealing Solutions (TSS) —Rotherham
- Management
- Continuous improvement
- Mentoring
4d
Group Quality Controller & Data Analyst
BHID Group —Manchester
- Analysis skills
- Continuous improvement
- Quality control
QUALITY & ENVIRONMENTAL MANAGER
GERFLOR —Macclesfield
- Free parking
- Annual leave
Quick apply
Regional Quality Manager (South Coast England)
Diageo —Manchester
- Full-time
- Organisational skills
- IT
- Leadership
QUALITY COMPLIANCE ENGINEER
Advance Manufacturing —Rotherham
- £30,000 - £35,000 a year
- Full-time
- Engineering
- Analysis skills
Quality Control Engineer
Crown Holdings —Wortley
- Full-time
- Engineering
- Leadership
Engineering Quality Advisor
Northern Trains —Manchester
- £46,295 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
3d
Supplier Quality Engineer
Senior Bird Bellows —Congleton
- Full-time
- Analysis skills
- Employee assistance programme
Quick apply
Quality Engineer
Azenta —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality Engineer – Automotive Assembly
Rhenus SE & Co. KG —Manchester
- Full-time
- Assembly
- Bachelor's degree
- Communication skills
- Free parking
- Employee assistance programme
Senior Quality Engineer (Bulk Inspection)
ASSYSTEM —Sheffield
- Full-time
- Hybrid work
- Engineering
- No degree
- Welding
- Annual leave
- Work from home
Quick apply
Validation Manager
Alliance Medical Ltd —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

quality assurance managers jobs in castleton, dby

Sr. Director, Customer Experience & Quality - EMEA

Senior Quality Assurance Auditor

Quality Assurance Manager

Quality Engineer

Quality Specialist

Senior Quality Engineer

Quality & Compliance Technician

Quality Engineer

Senior Quality Inspector

Group Quality Controller & Data Analyst

QUALITY & ENVIRONMENTAL MANAGER

Regional Quality Manager (South Coast England)

QUALITY COMPLIANCE ENGINEER

Quality Control Engineer

Engineering Quality Advisor

Supplier Quality Engineer

Quality Engineer

Quality Engineer – Automotive Assembly

Senior Quality Engineer (Bulk Inspection)

Validation Manager

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