Contact Officer
Civic Recruitment Limited —Cardiff
- £18.92 an hour
- Hybrid work
- Experience working with children
- Communication skills
Quick apply
Case Administrator - Gwent (Wales)
HM Prison & Probation Service —Caerphilly
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
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- Communication skills
- Annual leave
- Employee discount
12d
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Mind in Gwent —Pontypool
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- Part-time
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Quick apply
10d
Gateway Assessment Worker
Civic Recruitment Limited —Newport
- £19.16 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
8d
Probation Service Officer - Gwent (Newport Wales)
HM Prison & Probation Service —Newport
- £20,001 - £40,000 a year
- Part-time
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8d
Youth Key Worker
Safe Haven Group - Supported Accommodation —Monmouthshire
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- Psychology
- In-person
- Communication skills
- Annual leave
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Quick apply
Outreach Support Worker
HSG Caerphilly —Bargoed
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- Full-time
- Travel
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7d
Probation Service Officer - Gwent (Caerphilly Wales)
HM Prison & Probation Service —Caerphilly
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
8d
Probation Service Officer - Restorative Justice Facilitator - Cardiff (Wales)
HM Prison & Probation Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
18h
Mental Health Crisis Case Worker (Waking Nights)
Platfform —Cardiff
- £23,080.20 a year
- Part-time
10d
Case Administrator - Worle Probation Office (South West) - Full Time
HM Prison & Probation Service —Weston-super-Mare
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
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- Employee discount
Employer Liaison Officer - Connect to Work
Rhondda Cynon Taf —Rhondda Cynon Taff
- £39,152 a year
- Full-time
- Experience working with individuals with disabilities
- Databases
- Communication skills
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10d
Digital Forensic Practitioner
Home Office —Cardiff
- £34,415 - £34,931 a year
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11d
Case Administrator - Cwm Taf Morgannwg (Wales)
HM Prison & Probation Service —Bridgend
- £20,001 - £30,000 a year
- Full-time
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- Annual leave
- Employee discount
Adoption Social Worker
CCS Adoption —Bristol
- £37,973 - £41,994 a year
- Part-time
- Hybrid work
- Experience working with children
- Mentoring
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Quick apply
Healthy Lifestyles Advisor
North Somerset Council —Weston-super-Mare
- £28,598 - £31,022 a year
- Part-time
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3d
Accommodation & Housing Worker - Pearl House
The Wallich —Torfaen
- £27,846.64 a year
- Full-time
2d
Purchase Ledger Officer / Swyddog y Llyfr Prynu
Wales & West Housing —Llanishen
- £30,178 - £33,215 a year
- Full-time
- Annual leave
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9d
Probation Services Officer - Bristol (South West)
HM Prison & Probation Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Mental Health Support Worker
168 Medical Group —Weston-super-Mare
- £13.62 an hour
- Part-time
- Medication administration
- Computer literacy
- Databases
- Health & wellbeing programme
- Sick pay
Quick apply

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Contact Officer

Civic Recruitment Limited
Cardiff

Quick apply

Job details

Fixed term contract
£18.92 an hour

Qualifications

Stakeholder collaboration
Family services experience
Client engagement
Case record updates
Experience working with children
Customer support
Experience of working with children and young people
Customer interaction
Child safeguarding
Signposting to community resources
Communication skills

Full job description

Contact Officer – 3 Month Contract

Location: Conference Centre, East Moors Road, Cardiff, CF24 5RR

Rate: £18.92 per hour

Contract: 3 Month Contract

Hours: 30 Hours Per Week (4 Days Per Week)

Working Pattern: Hybrid Working – Minimum 1 Day Per Week in the Office

Pay: Bi-weekly

Summary

Cardiff Council's Family Advice & Support Protection Hub (FASPH) is in search of a committed and customer-oriented Contact Officer. This role is integral to the Family Gateway Team, where you will be responsible for offering information, advice, and assistance to families, young people, professionals, and partner agencies. Your efforts will ensure that children and families receive timely and appropriate support. This position is both fulfilling and impactful, as you will manage referrals, foster positive relationships, and support vulnerable children, young people, and their carers.

Responsibilities

Deliver information, advice, and guidance to families and professionals via phone and email.
Oversee and coordinate multiple referrals into the service.
Direct families to suitable support services and partner agencies.
Collaborate with Early Help teams and external organizations to achieve positive outcomes.
Recognize concerns, risks, and safeguarding issues, escalating them as needed.
Maintain precise records using case management systems.
Communicate effectively with professionals, schools, health services, and partner agencies.
Contribute to a family-centered and strengths-based service.
Uphold excellent customer service standards consistently.

Requirements

Requirements:

Experience working with children, young people, families, or vulnerable individuals.
Strong understanding of the needs of children, young people, and families.
Excellent communication and interpersonal skills.
Ability to quickly and effectively build rapport.
Experience managing referrals, inquiries, or service requests.
Capability to work under pressure and handle competing priorities.
Proficient IT skills, including Microsoft Office and case management systems.
Ability to identify risk and know when to seek advice or escalate concerns.
Experience collaborating with partner agencies and stakeholders.

What's on Offer?

£18.92 per hour
3 Month Contract
30 Hours Per Week (4 Days)
Hybrid Working
Minimum 1 Office Day Per Week
Location: Cardiff
Bi-weekly Pay
Friendly and supportive team environment
Ongoing training and development opportunities
Opportunity to make a genuine difference to children, young people, and families across Cardiff

This role is ideal for individuals with experience as a Contact Officer, Early Help Coordinator, Family Support Worker, Children's Services Officer, Referral Coordinator, Customer Contact Officer, Family Information Officer, or Support Hub Officer.

Quick apply

Refine Your Search

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Contact Officer

Case Administrator - Gwent (Wales)

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Youth Key Worker

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Probation Service Officer - Gwent (Caerphilly Wales)

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Healthy Lifestyles Advisor

Accommodation & Housing Worker - Pearl House

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Probation Services Officer - Bristol (South West)

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Contact Officer – 3 Month Contract

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