Planner/scheduler Work, Jobs in Castor, Cam (with Salaries)

Service Controller
Pioneer Plant —Corby
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Free parking
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Service Controller

Pioneer Plant
Corby

Quick apply

Job details

Permanent | Full-time
£32,000 - £34,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Logistics
Microsoft Office
Analysis skills
Transportation management systems
IT

Full job description

Due to continued expansion and restructuring, we are looking for a Service Controller to join our team in Corby, Northamptonshire.

As a Service Controller, you will be the central hub of the service department. You are responsible for managing the end-to-end service process – from the initial breakdown call or service request to final invoicing. This role requires a proactive individual capable of handling high-volume communications (approximately 40+ touchpoints daily) while maintaining precise control over engineer schedules and work in progress (WIP).

Key Responsibilities

Service Coordination & Communication:
Act as the primary point of contact for approximately 40 incoming calls and emails daily, logging breakdowns and routine service requests accurately.
Determine the nature and priority of faults to ensure rapid response times for critical equipment.
Maintain regular contact with customers to provide updates on job progress and minimise machine downtime.
Resource Scheduling & Engineer Management:
Manage the time scheduler/planner, allocating jobs to a team of field engineers based on location, skill set, and urgency.
Monitor engineer attendance and real-time job progress to optimise daily productivity.
Liaise with the Service Manager and Aftermarket Team to address technical challenges and resource gaps.
Service Administration & Financial Control:
Open and close work orders (job cards) promptly, ensuring all labour hours and parts are accurately recorded.
Take full ownership of Work in Progress (WIP), ensuring jobs are moved through the system efficiently to avoid invoicing delays.
Process retail invoices and support with warranty administration, resolving any customer invoice queries professionally.
Identify warranty-eligible repairs and ensure authorisation is approved by OEM.
Ensure Field Modification / campaigns are completed within the time frame and claimed for

Required Skills & Experience

Experience: Proven background in service coordination or “hire desk” environments, ideally within the construction plant, agricultural, or HGV sectors.
Organisational Prowess: Exceptional ability to multitask and prioritize in a fast-paced, high-pressure office environment.
Financial Literacy: A solid understanding of WIP, job costing, and basic invoicing procedures.
IT Proficiency: Strong skills in Microsoft Office and experience with industry-standard DMS management systems (e.g., Ibcos or similar).
Interpersonal Skills: A confident communicator who can build relationships with both internal technical teams and external clients.

Salary & Benefits

Base Salary: Typically ranges from £32,000 to £34,000 per year, depending on location and experience plus bonus scheme.

Job Types: Full-time, Permanent

Pay: £32,000.00-£34,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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Service Controller

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