Role overview
The People Operations Manager is responsible for leading the delivery of high‑quality, compliant, and employee‑focused people operations across the organisation. This role manages and develops a small team, ensuring day‑to‑day people services are delivered accurately, consistently, and in line with clear processes and service standards.
Acting as the operational lead for payroll, pensions, and benefits, the People Operations Manager oversees outsourced providers, ensures timely and accurate payroll delivery, and maintains strong partnerships with Finance and external vendors. The role owns end‑to‑end employee lifecycle administration, maintaining accurate people data and documentation while continuously improving policies, processes, and systems.
With a strong focus on compliance, risk, and governance, the role ensures adherence to employment law, data protection, and internal controls, while proactively monitoring regulatory change and supporting audits and reviews. The People Operations Manager also contributes to wider business operations through vendor management, invoicing oversight, contract administration, and participation in cross‑functional operational initiatives—all with the aim of delivering an excellent employee experience and a scalable people operations function.
Key Responsibilities
People Operations & Team Management
- Line manage, coach, and develop two direct reports, providing clear objectives, regular feedback, and performance management
- Oversee the day-to-day delivery of people operations services, ensuring accuracy, consistency, and a great employee experience
- Set and maintain clear processes, SLAs, and priorities for the team
Payroll, Pensions & Benefits
- Act as the operational lead for the outsourced payroll, ensuring timely and accurate monthly payroll processing
- Oversee pension administration (enrolment, contributions, opt-ins/outs, reporting, and compliance)
- Manage employee benefits administration, including enrolment, changes, renewals, and employee queries
- Review payroll reports for accuracy and liaise with Finance on reconciliations and approvals
HR Administration & Employee Lifecycle
- Oversee end-to-end administration across the employee lifecycle (onboarding, changes, leavers)
- Ensure employee data is accurate and maintained in the People Management System (HiBob) in line with data protection requirements
- Manage employment documentation, contracts, and policies
- Maintain and improve people operations policies and procedures
Compliance, Risk & Governance
- Support the business with operational risk assessments and maintenance of business continuity (people and operational risks)
- Ensure people operations activities are compliant with employment law and internal governance requirements
- Horizon Scan for any future changes to legislation or regulation that will have an impact on the People Operations function, and support the design and implementation of any changes that are required
- Support audits, regulatory requests, and internal reviews related to people operations and administration
- Maintain robust controls, documentation, and process ownership
Business Operations & Administration
- Manage vendor and supplier relationships related to people operations and business administration
- Oversee invoicing processes, including raising, approving, tracking, and reconciling invoices with Finance
- Support contract administration and renewals for people-related and operational vendors
- Contribute to operational projects, process improvements, and cross-functional initiatives
Regulatory responsibilities | Compliance/T&C
- Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients
- Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies
About you | Qualifications, skills and strengths
- Proven experience in a People Operations, HR Operations, or HR Manager role
- Financial services experience is essential
- Experience managing and developing at least one direct report
- Strong hands-on experience working with outsourced payroll providers
- Solid understanding of UK payroll, pensions, and benefits administration
- Excellent organisational skills with the ability to manage multiple workstreams
- High attention to detail and strong process orientation
- Confident stakeholder management and communication skills
- Experience in a fast-growing or regulated environment
- Exposure to operational risk management or governance frameworks
- Experience with HRIS (HiBob preferred) and payroll systems (either internal or outsourced payrolls)
At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.
To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.
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