Risk manager Work, Jobs in Catford, Gtl (with Salaries)

Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
9d
Global Learning Experience Design Manager
Boston Consulting Group —London
- Full-time
Operational Risk Manager
Wise Australia Investments —London
- £65,000 - £100,000 a year
- Banking
Psychological Therapies Team Manager
Acacium Group —London
- £40,000 - £45,905 a year
- Full-time
- Remote
- Supervising experience
- Employee assistance programme
Quick apply
Operations Manager
The Royal Horticultural Society —London
- £43,000 a year
- Full-time
4d
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
8d
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
IFM Contract Manager
Sodexo —London
- £58,000 - £60,000 a year
- Monday to Friday
- University
- Annual leave
Quick apply
5d
Risk Manager
Wintermann Search —London
- Call to connect
Risk Manager
PoloWorks —London
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Support Manager
CitySprint —Bermondsey
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
10d
Exams Manager
Royal College of Physicians —London
- £38,429 a year
8d
Scrum Master - SC Eligible - Government Projects
ByDesign Secure —London
- £575 a day
- Temporary
- Hybrid work
- Azure
- Agile
- In-person
Quick apply
2d
Exams Coordinator
Royal College of Physicians —London
- £30,962 a year
8d
Operational Risk Manager
Wise —London
- £65,000 - £100,000 a year
- Full-time
- Hybrid work
- Banking
Quick apply
Risk Project Manager
Barclays —London
- Project management
- Negotiation
3d
Risk & Controls Manager
ZR Consultants —London
- £450 - £600 a day
- Part-time
- Hybrid work
- Oracle
- Up to 50% travel
- ERP systems
- Referral programme
Quick apply
1d
Senior Office Manager
Mace —London
- Full-time
- Hybrid work
2d
Senior Project Manager
Luxoft —London
8d

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Experience & Engagement Manager

Virgin Active -
London

Apply Now

Job details

Full-time
£36,582 a year

Benefits

Annual leave
Company pension
Employee discount

Full job description

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience and Engagement Manager to join our Club team.

The Role

Leading the weekly churn, recovery, and hospitality progress review, ensuring clear actions for Hosts.
Partnering with the GM to run daily Service Huddles, aligning all departments on NPS drivers, at-risk members, and presentation standards.
Presenting monthly engagement, churn, rejoin, and advocacy trends to the leadership team with clear recommendations for improvement.
Driving a club-wide storytelling culture by curating best-practice examples, hospitality wins, and creative “Moments that Matter” for network sharing.
Translating member data (NPS, CSAT, churn signals, attendance) into proactive engagement actions and retention strategies.
Leading, coaching, and inspiring Member Journey Hosts to consistently deliver extraordinary hospitality moments.
Ensuring 100% completion of hospitality training and recertification, embedding “License to Hospitality” across the team.
Acting as a cultural catalyst, embedding the 5 Promises of Hospitality into daily club life.
Managing the churn prevention process, identifying at-risk members, implementing personalised interventions, and tracking outcomes.
Celebrating member milestones and achievements through personalised recognition and creative activations.
Ensuring brand standards are met in all club spaces, maintaining the Virgin Active experience.

Experience

Proven ability to inspire and coach teams to deliver exceptional service.
Strong data and insight skills, with the ability to act on churn signals.
Creative, resourceful, and passionate about storytelling.
High emotional intelligence, with the ability to connect authentically with members.
Flexibility to work across Virgin Active working patterns, including evenings and weekends.

Our Perks

30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

Apply Now

Refine Your Search

risk manager jobs in catford, gtl

Experience & Engagement Manager

Operations Manager - Autonomous Vehicles

Global Learning Experience Design Manager

Operational Risk Manager

Psychological Therapies Team Manager

Operations Manager

Duty Operations Manager

Operations Manager

IFM Contract Manager

Risk Manager

Risk Manager

Operations Support Manager

Exams Manager

Scrum Master - SC Eligible - Government Projects

Exams Coordinator

Operational Risk Manager

Risk Project Manager

Risk & Controls Manager

Senior Office Manager

Senior Project Manager

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