Engineering helpdesk Work, Jobs in Caversham, Brk (with Salaries)

Service Desk Administrator - Saturday & Bank Holiday only
Retail-FCL —Basingstoke
- From £13.50 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick apply
9d
Data Centre Technician(Days)
Emcor —Theale
- Overtime
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Mechanical Maintenance Engineer
Emcor —Aldermaston
- £40,000 - £43,989 a year
- Overtime
Quick apply
Remote Support Engineer - Night Shift
Dexory —Wallingford
- Night shift
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
3d
Cloud Solutions Architect (AWS Infrastructure) UK remote
Genedata —Amersham
- Full-time
- Remote
- AWS
Graduate Broadcast Engineer - Support
Techex —Bracknell
- Computer Science
- Engineering
- Maintenance
- Work from home
Quick apply
Senior Broadcast Engineer - Support
Techex —Bracknell
- Full-time
- Continuous improvement
- Scripting
- In-person
- Work from home
Quick apply
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
- Referral programme
Quick apply
Engineering Helpdesk Supervisor
Siemens —Slough
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule
11d
UPS engineer
Emcor —Theale
- Full-time
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Time management
Facilities Administrator
Ascot Racecourse Ltd —Ascot
- Computer literacy
- Microsoft Office
- Databases
- Annual leave
- Employee assistance programme
Quick apply
Building Services Engineer – Thames Valley North
Acorn —High Wycombe
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Communication skills
- Referral programme
3d
Case Maintenance Team Leader - High Wycombe / Reading / Slough
City Facilities Management (UK) —High Wycombe
- £30,580.88 a year
- Full-time
- Merchandising
- Communication skills
Facilities and Health & Safety Manager
Motion Applied —Camberley
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
Quick apply
Multi Skilled Electrical Shift Technician
Dalkia —Woking
- £44,000 - £45,000 a year
- Full-time
- Travel
- Mechanical knowledge
- Employee assistance programme
- Employee discount
Air Conditioning Engineer
Acorn —Hayes
- Up to £45,000 a year
- Overtime
- Maintenance
- Organisational skills
- Computer skills
- Referral programme
Mobile Refrigeration / Chiller Engineer
ABM UK —Hounslow
- £50,000 - £51,000 a year
- Full-time
- Maintenance
- Employee discount
Quick apply

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Data Centre Technician(Days)
Emcor —Theale
Hold a valid UK driving license. Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover.
Quick apply
Light Vehicle Technician - train up to HGV
Volvo Group —Reading
City and Guilds / NVQ Level 2 or 3 or equivalent, in Light Vehicle Repair and Maintenance. Volvo savings centre - retail, cinema, theme park days out, gym…
Up to £17 an hour

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Service Desk Administrator - Saturday & Bank Holiday only

Retail-FCL -
Basingstoke

Quick apply

Job details

Part-time
From £13.50 an hour
9 days ago

Benefits

Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Report generation
Customer service
Stakeholder liaison
Financial report writing
Technical support
IT support
Customer support
Customer interaction
Network monitoring
Help desk

Full job description

Service Desk Administrator - Saturday and Bank Holidays only.

Retail-FCL

We specialise in retail banking and particularly optimisation of ATM networks and their associated systems.

Our mission is to apply our extensive knowledge combined with latest technology such as Robotic

Process Automation, AI and Machine Learning to deliver benefit to our customers.

We manage transactions at automated devices, be that cash dispensers, deposit solutions or recycling ATMs, we see these devices morphing into kiosks as other transactions replace cash.

Without any affiliations to other organisations we are able to bring a clear, independent and original thinking analysis to projects.

We have been established since 2012 and are PCI compliant and also a Carbon Neutral business.

The purpose of the role is to ensure the monitor and manage the smooth running of the ATM network. Provide efficient and accurate reporting. To maintain high levels of professionalism to our Customers and Clients..

Working Hours: Saturday from 9am to 4.30 pm with 30 minutes lunch break and Bank Holidays from 9.00 am to 5.00 pm with 30 minutes lunch break.

This is an Office Based role.

Key accountabilities

Reporting

Accurate analysis and submission of client settlement reports.
Ensure the accurate completion of the balance and replenishment reports for each client.
Ensure all monthly client reports are completed to the required standard and are submitted before their deadline.

ATM Updates

Provide regular and accurate updates to clients via email and telephone in relation to ATM status and activity.

ATM Monitoring

Proactively monitor all client ATMs using the necessary monitoring applications and react to any issues that may arise.
Proactively monitor all client’s routers and react should any issues arise.
All faults that are unable to be resolved remotely should be brought to the attention of the manager/supervisor.

Invoicing

Complete and check supplier invoicing, with any issues raised to the client or the supplier.

Engineers and Suppliers

All engineering calls are to be raised promptly and efficiently and pro-actively managed to the point of resolution in line with the agreed SLA, and through escalation if required.
Liaise with all client’s suppliers in a clear and concise manner.

Client / Customer Queries

Receive and respond to incoming client queries and drive these issues to the point of resolution.
Receive incoming telephone calls from customers in a positive and professional manner.
Ensure that all customer queries are dealt with fairly and all responses are clear and accurate.

Escalations

When issues are not resolved, follow the escalation process at all times.

ATM Installations

Co-ordinate with the technical department regarding new ATM installs & ATM removals.
Ensure all new ATMs are added to the relevant insurance document & any ATMs that are being de-commissioned are removed.

Disputes

Ensure all card scheme disputes are dealt with promptly and with precise care.

Databases

Keep all records & databases up to date with any amendments.

Other Responsibilities

Completion of bespoke reports/tasks as requested by either a client or management.
Full and interactive participation for all weekly helpdesk training activities.
Daily updating of the ‘Replenishments Due’ document to check replenishment status and that it has been completed successfully.

Pay: From £13.50 per hour

Benefits:

Casual dress
Company pension
Employee discount
On-site parking

Ability to commute/relocate:

Basingstoke RG22 4RA: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

engineering helpdesk jobs in caversham, brk

Service Desk Administrator - Saturday & Bank Holiday only

Data Centre Technician(Days)

Mechanical Maintenance Engineer

Remote Support Engineer - Night Shift

Cloud Solutions Architect (AWS Infrastructure) UK remote

Graduate Broadcast Engineer - Support

Senior Broadcast Engineer - Support

Service Helpdesk Coordinator

Engineering Helpdesk Supervisor

UPS engineer

Building Services Engineer – Oxford & Midlands

Facilities Administrator

Building Services Engineer – Thames Valley North

Case Maintenance Team Leader - High Wycombe / Reading / Slough

Facilities and Health & Safety Manager

Multi Skilled Electrical Shift Technician

Air Conditioning Engineer

Mobile Refrigeration / Chiller Engineer

More jobs to discover

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