This opportunity is available in multiple locations across Europe (within the European Union and the UK). Please don’t hesitate to apply even if you don’t see your preferred location listed. The role can be hybrid or fully home‑based. Please submit your CV in English.
Principal, COA Implementation, Patient Centered Solutions
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.
Our Team
The Patient Centered Solutions (PCS) team at IQVIA partners with life sciences clients to embed the patient voice across clinical development through scientifically rigorous, patient‑focused solutions. Within PCS, the PCS‑Implementation (PCS‑I) team specializes in the design, delivery, and oversight of eCOA and patient experience data (PED) collection in clinical trials, ensuring high‑quality execution at scale.
Our PCS-I enhanced eCOA services include robust eCOA or digital design, UAT, training, and analytical insights / monitoring of PED within a clinical study. Our approaches are rooted in behavioral science, clinical expertise, and technology to uniquely address common pitfalls in PED / eCOA data collection. This fast-growing team is seeking highly motivated individuals to help build our business, meet client demands, and re-imagine how the pharma industry engages with patients.
Responsibilities
A Principal in the PCS‑Implementation (PCS‑I) team is a senior client‑facing leader responsible for both driving commercial growth and leading high‑quality delivery of eCOA implementation services in clinical studies. This role owns the end‑to‑end lifecycle of PCS‑I engagements—from opportunity identification and proposal development through study‑level execution—while shaping the strategic direction, scalability, and commercial success of the PCS‑I offering alongside other Principals and business leadership. Principals provide senior oversight to delivery teams, act as trusted advisors to clients, and play a key role in growing and evolving the PCS‑I business. It is essential that Principals are able to undertake the following client focused activities:
Develop and deliver insightful, value-added solutions that address complex client issues related to eCOA implementation and patient experience data (PED) quality
Lead and grow a portfolio of PCS‑I business by identifying, shaping, and converting client opportunities in partnership with internal stakeholders
Build and leverage strong internal relationships across IQVIA to generate pipeline and support cross‑functional selling and delivery
Serve as a senior representative for PCS‑I, participating directly in client discussions, bid defenses, and proposal responses (including scoping and pricing)
Articulate the differentiated value of PCS‑I services by applying a critical and informed perspective on the eCOA ecosystem, including vendor models, implementation trade‑offs, and common industry pitfalls
Oversee PCS-I delivery teams who execute eCOA implementation projects
Leverage business experience and acumen in identifying strategic alternatives and project approach to client questions and to elevate our capabilities to deliver world-class solutions for clients
Provide direction, advice and intellectual leadership to clients and delivery teams
Contribute to PCS services portfolio evolution and selected thought leadership initiatives
Identify opportunities for expansion of PCS service offerings, internal and external to IQVIA
In addition to the client-focused activities a Principal is also expected to contribute and lead towards the continued growth of the practice and support the development of the team. It is important that Principals:
Help shape the PCS-I team’s methodology and approaches for client engagements
Support development of PCS-I team and global collaboration within IQVIA
Take initiative to create efficiency in delivery and operations
Lead ad hoc work streams on critical people-related issues such as recruitment, learning and development
Train and mentor 3-4 junior team members in both project management skills as well as content area knowledge in patient engagement and experience
Required Minimum Education and Experience
An advanced degree in a relevant discipline e.g., biological sciences, public health, epidemiology, psychology, sociology, health economics
Strong hands‑on experience with eCOA implementation, eCOA platform ecosystems, or adjacent COA science and strategy roles, with the ability to critically assess and advise on eCOA approaches
At least 8 years of experience in pharmaceutical and/or healthcare consulting with evidence of career progression
A track record of meeting or exceeding sales targets, managing client/project revenue, leadership and people development
Ability to rapidly understand new scientific content and to engage meaningfully with clients and project teams
Well-developed written and verbal communication skills including presentations, chairing meetings, external conference presentations, workshop facilitation, business and report writing
An entrepreneurial nature and interest in developing new client offerings and solutions and in building the capability to deliver the same
Fluent conversational and business English (written and oral); additional languages an advantage
Right to work in the recruiting country
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.
