Patient experience manager Work, Jobs in Caversham, Brk (with Salaries)

Manager - Patient Experience Data
IQVIA —Reading
- Full-time
- Remote
- Project management
- IT
- Time management
3d
Practice Manager Wokingham
Smile Rooms Wokingham —Wokingham
- Full-time
- Anatomy knowledge
- Management
- Employee discount
Quick apply
12h
Full or part-time Reception Manager
Emmer Green Surgery —Caversham
- £16 - £17 an hour
- Part-time
- GP surgery experience
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
6d
Regional Development Manager
Dentopedia Group —Reading
- £41,600 - £55,000 a year
- Weekend availability
- Travel
- Leadership
- Employee discount
Quick apply
Senior Admin Assistant
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Project Manager Co-ordinator
ISS Facility Services —Reading
- Microsoft Office
- Project management
- Organisational skills
Quick apply
Study Start Up Manager
ICON Plc —Reading
- Full-time
- Project management
- Communication skills
- Employee assistance programme
7d
Customer Journey Improvement Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
PR Officer
Forest Health —Bracknell
- £15.38 an hour
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
Quick apply
2d
Project Assistant, IDEA
ICON Plc —Reading
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
17h
Medical Information Content Manager
Kyowa Kirin International —Marlow
- £57,558 - £115,988 a year
- Full-time
- Doctoral degree
Quick apply
1d
Primary Care Network (PCN) Manager
Wokingham North PCN Ltd —Reading
- £49,000 - £55,000 a year
- Part-time
- Hybrid work
- Management
- Analysis skills
- Human resources
Quick apply
7d
Manager, Client Engagement
ICON Plc —Reading
- Full-time
- Remote
- Marketing
- Business development
- Bachelor's degree
- Employee assistance programme
Director, Clinical Project Managers (m/w/d)
IQVIA —Reading
- Full-time
- Remote
- Microsoft Office
- Project management
- Bachelor's degree
9d
Practice Manager
Runnymede Medical Practice —Windsor
- From £60,000 a year
- Full-time
- Management
- Project management
- Human resources
- Free parking
- Annual leave
Quick apply
1d
Pharmacy Support Manager
Montu UK —Winnersh
- £55,000 - £60,000 a year
- Full-time
- Organisational skills
13d
Radiology Team Lead
Spire Healthcare —Reading
- Full-time
- Management
- Supervising experience
- Leadership
- Annual leave
6d
Project Manager, Remote Research Clinicians
IQVIA —Reading
- Full-time
- English
- Project management
- Bachelor's degree
Compliance & Quality Manager
IQVIA —Reading
- Full-time
- Analysis skills
7d
Practice Manager - Maternity Cover
PortmanDentex —Reading
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
7d

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patient experience manager jobs near caversham, brk

Manager - Patient Experience Data

IQVIA -
Reading

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Job details

Full-time
3 days ago

Qualifications

Project management
Smartsheet
IT
Time management
Linguistics

Full job description

Reading, United Kingdom | Full time | Home-based | R1545843

Overview:

IQVIA has prioritized the generation and delivery of high-quality Patient Experience Data (PED) by building a suite of Clinical Outcome Assessment (COA) service offerings that provide an end-to-end patient experience. These service offerings include strategic and scientific advising, COA development, COA licensing, translation, and linguistic validation, and eCOA implementation, among others. As we connect and integrate these service offerings, we are seeking the best, brightest, and most analytically motivated individuals to join our team.

The Role of the Manager – Patient Experience Data:
IQVIA is currently consolidating the orchestration of end-to-end patient experience and data oversight. This orchestration spans multiple lines of business within the COA Service Suite. The Manager – Patient Experience Data will support and execute the coordination and delivery ofpatient experience data on assigned studies and provide consistency throughout the end-to-end process of study delivery. This role will work closely with Associate Directors of PED and interact with a wide variety of internal stakeholders and COA service offerings and will be a key POC for IQVIA delivery teams, external vendors & customers.

Job Responsibilities and Essential Functions:

Provide operational oversightfor patient experience data delivery activities on assigned studies, including but not limited to clinical outcome assessment (COA) strategy, licensing, linguistic validation, translations, eCOA and connected devices. Support and maintain relationships with key internal & external customers.

Collaborate with other functional groups within the company to support milestone achievement and assist in managing study issues and obstacles.

Monitor study progress against milestones and prepare/present project information proactively to all stakeholders internally and externally.

Support the execution and delivery of patient engagement solutions and services in line with agreed upon contracts while optimizing speed, quality, and cost of delivery, ensuring compliance with system updates, standard processes, policies, and procedures.

Participate in pre-sale and bid defense preparations. Understand project strategy, technology considerations and operationalize the agreed upon approach. Collaborate with BD as needed throughout project lifecycle.

Support the preparation of integrated approaches in collaboration with the core project team.

Participate in problem solving and resolution efforts to include management of risk, contingencies, and issues. Take accountability for proactive contingency plans to mitigate risks.

Achieve project quality by identifying and proactively managing quality risks and issues, responding to issues raised by project team members and supporting appropriate corrective and preventative action plans.

Track customer preference and insights to ensure consistency through end-to-end project delivery.

Identify changes in scope and manage change control processes, including securing customer agreement to financial and milestone updates as necessary.

Identify and communicate lessons learned and best practices to promote continuous improvement.

Adopt corporate initiatives and changes and serve as a change advocate within the PED team when necessary.

Provide input to line managers on their project team members’ performance relative to project tasks.

Required Knowledge\Skills:

Demonstrated knowledge of one or more areas related to patient experience data including clinical outcome assessment licensing, linguistic validation, translations, eCOA lifecycle (pre-award to close-out), regulatory requirements, connected devices and strategy.

Skills:

Influencing: Ability to achieve results through communication, facilitation, presentation & negotiation in a matrix service delivery environment with shared responsibilities.

Project Management: Strong project management, strategic planning, delegation, and project risk management skills

Research and Regulatory: Ability to work through others to deliver results to the appropriate quality and timeline metrics. Ability to inform and support decisions, bringing clarity to disparate information to inform actions and drive results.

Organization: Planning, time-management, and prioritization skills. Ability to organize resources needed to accomplish tasks, set objectives, and provide clear direction to others taking account of possible changing circumstances.

Quality: Results-oriented approach to work delivery and output. Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving.

IT: Experience with a Workflow management tracking tool (example, Smartsheet) is preferable.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Apply Now

Refine Your Search

patient experience manager jobs in caversham, brk

Manager - Patient Experience Data

Practice Manager Wokingham

Full or part-time Reception Manager

Regional Development Manager

Senior Admin Assistant

Project Manager Co-ordinator

Study Start Up Manager

Customer Journey Improvement Specialist

PR Officer

Project Assistant, IDEA

Medical Information Content Manager

Primary Care Network (PCN) Manager

Manager, Client Engagement

Director, Clinical Project Managers (m/w/d)

Practice Manager

Pharmacy Support Manager

Radiology Team Lead

Project Manager, Remote Research Clinicians

Compliance & Quality Manager

Practice Manager - Maternity Cover

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