Sales operations manager Work, Jobs in Caversham, Brk (with Salaries)

Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
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9d
Manager, Sales Operations, EMEA
Seequent —Reading
- CRM software
- Sales
- Salesforce
Sales and Operations Planning Manager
QinetiQ —Farnborough
- Full-time
- Sales
- Analysis skills
- Continuous improvement
- Employee discount
Northern Sales Operations Lead
Hitachi —Slough
- Full-time
- Sales
- Analysis skills
- Leadership
Operations Lead - Critical Accounts (Airfreight)
Crane Worldwide UK Limited —Middlesex
- Communication skills

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Operations Manager
Popeyes UK —Reading
Put the customer first in everything you and your teams do, driving service and guest reviews/feedback. Extensive experience recruiting, developing and talent…
£55,000 - £65,000 a year
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Regional Sales Director - North EMEA
Cyera —London
Proven ability to communicate effectively in presentations via telephone and computer with executive level customers, direct reports, and the Cyera Leadership…
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Call Centre Manager

Bramah Safeguarding CIC
Reading

Quick apply

Job details

Fixed term contract
£45,000 - £55,000 a year
9 days ago

Benefits

On-site parking

Qualifications

Management
Sales
Customer service
Analysis skills
Leadership
Communication skills

Full job description

The position is an exciting FTC to lead and develop a high-performing call centre team, delivering exceptional customer service while driving sales performance and operational excellence.

Location: Reading (occasional travel to the Head office in Leeds)
Salary: up to £50K + 5K on successful contract completion
length: 12 month FTC
Hours: 8am to 6pm across 5 days per week (must be flexible on days)

Key Responsibilities

Lead, coach, and motivate call centre agents to achieve service and sales targets.
Drive revenue through effective sales, upselling, and customer engagement strategies.
Ensure customer enquiries and complaints are resolved professionally and efficiently.
Monitor performance metrics, identify improvement opportunities, and implement action plans.
Oversee daily call centre operations, including scheduling, resource planning, and service levels.
Produce performance reports and use data to drive continuous improvement.
Maintain high standards of quality, compliance, and customer satisfaction.
Monitoring measures such as Average booking value, cost per call, complaint SLA's and call answer rate %

Skills & Experience

Proven experience in a call centre management or similar leadership role.
Strong sales and customer service background.
Excellent leadership, communication, and coaching skills.
Experience using CRM and call centre management systems.
Strong analytical, organisational, and problem-solving abilities.
Ability to thrive in a fast-paced, target-driven environment.

Key Competencies

Customer-focused and solution-oriented.
Results-driven with strong commercial awareness.
Effective people leader and motivator.
Strong decision-making and accountability.
Committed to continuous improvement and operational excellence.

If you are looking for an exciting leadership role dont hesitate to apply and find out more :)

Pay: £45,000.00-£55,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

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sales operations manager jobs in caversham, brk

Call Centre Manager

Manager, Sales Operations, EMEA

Sales and Operations Planning Manager

Northern Sales Operations Lead

Operations Lead - Critical Accounts (Airfreight)

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