Caron Group is a family of care homes across mid and south Wales. Our ethos is to provide quality care and ensure that privacy, dignity and choice for our residents is at the core of everything we do. We have been operating in the care sector for twenty-four years and specialise in residential, nursing and dementia care for older people. We are currently undergoing an exciting chapter in our growth and are looking for dedicated individuals to join us on this journey.
We are seeking a Receptionist who will be the first point of contact for all visitors and callers to Caron Group's Uxbridge Support Office. Their primary responsibility is to ensure all phone calls are answered promptly and efficiently, providing exceptional customer service. This role also involves performing various administrative tasks to support the smooth running of the office.
About The Role
Responsibilities (this list is not exhaustive):
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Answer all incoming calls promptly and professionally, ensuring no calls are missed or left unanswered.
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Direct calls to the appropriate departments or team members accurately. Take clear and concise messages, and ensure they are delivered to the right person in a timely manner.
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Handle inquiries regarding care home services, availability, and general queries. Escalate urgent issues or complaints to senior staff as needed.
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Greet visitors warmly and ensure they are directed to the appropriate person or department.
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Ensure visitors sign in and adhere to security protocols.
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Ensure post is forwarded on to the Uxbridge office in a timely manner.
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Make sure stock levels are maintained for stationary and kitchens supplies, ordering as needed.
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Perform administrative duties such as filing, photocopying, and data entry.
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Arrange office birthday celebrations, including organising cards and coordinating cakes.
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Plan and coordinate team lunches.
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Assist in special projects or office initiatives, contributing to a positive team environment.
Essential Qualifications/ Skills:
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Excellent verbal communication skills with the ability to speak clearly and professionally over the phone.
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Good time management and administrative skills
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Experience using a database to log, resolve and escalate queries appropriately
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Experience managing a multi-line phone system in a busy environment.
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Strong customer service skills and the ability to manage difficult situations with patience and empathy.
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Ability to handle multiple phone lines and perform administrative tasks simultaneously without compromising on quality.
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Competent in using office software such as Microsoft Office (Word, Excel, Outlook).
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Efficient in managing time, especially during busy periods when there are high volumes of calls.
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Maintain a polite and professional demeanor at all times, particularly when dealing with sensitive information.
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Active listening and empathy skills
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Basic technical skills (password resets, etc.)
Desired Experience:
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Previous experience as a receptionist.
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Knowledge of care home operations or experience within a healthcare setting is a plus.
Caron Group is an inclusive organisation and we actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates and selection for roles will be based on individual merit alone.
Package
- Full time – 40 hours a week
- In person, Uxbridge, 5 days a week in-office
- Training towards your professional development
- Auto enrollment pension scheme
- Blue light Discount Card (Eligibility to apply)
Required Criteria
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Excellent verbal communication skills with the ability to speak clearly and professionally over the phone.
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Competent in using office software such as Microsoft Office (Word, Excel, Outlook).
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Ability to handle multiple phone lines and perform administrative tasks simultaneously without compromising on quality.
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Strong customer service skills and the ability to manage difficult situations with patience and empathy
Desired Criteria
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Previous experience as a receptionist
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Knowledge of care home operations or experience within a healthcare setting is a plus.
Skills Needed
Exceptional Customer Service Skills, Reception skills, Telephone handling, Administrative skills
About The Company
Caron Group is proud to offer 17 exceptional care homes across Mid and South Wales, each dedicated to providing high-quality, compassionate care tailored to meet the unique needs of every resident. We offer a range of services including residential care, nursing care, and specialist dementia care all delivered by a highly trained and compassionate team. Our safe, understanding and engaging environment helps our residents maintain their dignity and quality of life.
Company Culture
Caron Group's strength is attributable to our team of highly motivated, passionate and dedicated staff. We invest in exceptional talent and our people share a commitment to success that is second to none. This energy is harnessed to deliver the highest levels of relationship-centred care. We are committed to supporting our staffs’ continuous professional development throughout their careers, through the provision of formal training and development opportunities. The group offers a friendly family culture and supportive environment of teamwork, respect and integrity where everyone makes a valued contribution.
Company Benefits
We believe that caring for our people is just as important as caring for our residents. To reward dedication and contribution, we offer competitive pay and a supportive working environment. Our team members enjoy access to ongoing training and development, career progression opportunities, an auto-enrolment pension and an employee referral scheme. We pride ourselves on fostering a culture of collaboration, inclusivity and continuous learning, providing a workplace that inspires, empowers, and nurtures growth.
Referral bonus, Blue Light Card, Culture of recognition, Progression opportunities
Salary
£27,000.00 - £29,000.00 per year
