Sr manager, end user services & workplace technology Work, Jobs in Caversham, Brk (with Salaries)

Sr Manager, End User Services & Workplace Technology
Hollister Europe Limited —Winnersh
- Hybrid work
- Computer Science
- English
- Bachelor's degree
3d
Major Incident Manager | Berkshire | Contract £285 per day
Incite Insight —Reading
- £285 a day
- Continuous improvement
- Communication skills
Quick apply
Senior Category Manager - IT (Cloud and Infrastructure)
SSE —Reading
- £59,800 - £89,900 a year
- Full-time
- Employee discount
- Gym membership
Strategic Account Manager (B2B Software Technology or Professional Services)
Seequent —Reading
- Hybrid work
- Master's degree
- Business
- Communication skills
IT Product Delivery Manager
Biffa Waste Services —High Wycombe
- £65,000 - £74,000 a year
- Full-time
- Remote
- Continuous improvement
- Communication skills
Quick apply
9d
Senior Communications Manager, EMEA
IPCI —High Wycombe
- Hybrid work
- Leadership
Quick apply
7d
Sr Manager, Digital Workplace Support UK
Cytiva —Little Chalfont
- Full-time
- Continuous improvement
- Leadership
Sr. Program Manager, Strategic Accounts UK
Penguin Solutions —Staines-upon-Thames
- £56,000 - £70,000 a year
- Remote
- Computer Science
- PMP
- Engineering
Insights Manager
Powerforce —Winnersh
- £50,000 - £60,000 a year
- Full-time
- Team management
- Leadership
- Communication skills
- Annual leave
- Life insurance
12d
Sr HR Manager - Capability development & strategic initiatives
Revvity —Seer Green
- Remote
- English
- Presentation skills
- Team management
National Contract Manager
Atlas Workplace Services —Guildford
- £63,000 - £65,000 a year
- Customer service
- Travel
- Leadership
Quick apply
Head of Operations & Performance
UK HGV —Farnborough
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
Quick apply
7h
Commercial Manager
Sapphire Balconies LTD —Reading
- From £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Conflict management
- Free parking
- Work from home
Quick apply
Sales Manager | UK
LC Packaging Netherlands BV —Long Sutton
- £70,000 - £75,000 a year
- Full-time
- English
- Business development
- Team management
Quick apply
6d
Marketing Senior Manager
PepsiCo —Reading
- Marketing
Senior Business Development Manager – Cyber Security, AI Governance, MSP & MSSP Sales
Intouch Tech (UK) —Farnborough
- £45,000 - £55,000 a year
- Full-time
- Business development
- Business
- Communication skills
- Free parking
- Referral programme
Quick apply
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
Operations Manager
impact Food Group —Reading
- Full-time
- Travel
- Human resources
- Recruiting
- Annual leave
Quick apply
2d
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Team management
- Budgeting
- Leadership
- Flexible schedule
Manager, International Commercial Growth Projects
Energizer —High Wycombe
- £59,100 - £110,200 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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sr manager, end user services & workplace technology jobs near caversham, brk

Sr Manager, End User Services & Workplace Technology

Hollister Europe Limited -
Winnersh

Apply Now

Job details

3 days ago

Qualifications

Desktop support
Succession planning
Computer Science
Stakeholder collaboration
IT team management
Stakeholder liaison
Configuration management
Internal department liaison
English
Microsoft Exchange
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Risk management
Technology leadership experience
Operational strategy development
SharePoint
Scalability
Major incident coordination
Management reporting
Information technology team management
Root cause analysis
Technical roadmaps
AI
Leadership
Communication skills
Infrastructure provisioning automation
Intune
Operations leadership experience
Mobile devices
Information Technology

Full job description

We Make Life More Rewarding and Dignified

Location: Winnersh
Department: IT

Summary

The Senior Manager, End User Services & Workplace Technology is a senior IT leader responsible for the strategy, service delivery, operational stability, and continuous improvement of end user support and workplace technology services across the enterprise. This role has direct accountability for the global service desk and leads global support capabilities for deskside support, endpoint engineering, device lifecycle management, collaboration platforms, meeting room technology, executive support, and digital workplace services that enable associates to work productively, securely, and efficiently across office, plant, remote, and hybrid environments.

The role is expected to establish strong support standards, responsive service models, measurable performance expectations, and disciplined operational controls that reduce user disruption, improve service quality, mitigate risk, and optimize the employee technology experience. The Senior Manager also drives service modernization through AI-enabled automation, workflow orchestration, self-service, and infrastructure as code practices that improve consistency, scalability, speed, and cost efficiency across end user and workplace technology services. The Senior Manager partners closely with Infrastructure, Cybersecurity, Enterprise Applications, HR, Facilities, Procurement, and business leaders to ensure workplace services are resilient, secure, scalable, cost-effective, and aligned to current and future business requirements.

Responsibilities

End user services leadership and critical support coverage

Lead globally distributed end user services and workplace technology organization with direct accountability for global service desk and oversight of deskside support, endpoint engineering, collaboration support, meeting room technology, executive support, and field support coverage.
Define and maintain global service desk and support coverage models, escalation paths, major incident participation, on-call expectations, regional support alignment, and service ownership to ensure dependable support for business-critical user services across time zones.
Set clear standards for responsiveness, service quality, communication, and user experience across office, plant, remote, and hybrid work environments.

Workplace technology, endpoint, and collaboration service management

Oversee operational performance and support lifecycle for laptops, desktops, mobile devices, peripherals, software deployment, collaboration tools, conference room technology, and associated workplace platforms.
Drive standardization of device builds, endpoint configuration, provisioning, asset lifecycle, patch compliance, software packaging, refresh planning, and support processes to improve reliability, supportability, and user productivity.
Partner with infrastructure, network, cybersecurity, and application teams to ensure end user services remain integrated, secure, supportable, and aligned with operational requirements, including adoption of infrastructure as code to improve repeatability and speed.

Service operations, risk mitigation, and control discipline

Lead operational governance for incident, request, problem, change, asset, and knowledge management processes supporting stable, controlled end user service delivery.
Mitigate operational and security risk through disciplined endpoint compliance, access coordination, patch and vulnerability remediation, software currency, vendor governance, documented runbooks, and recovery procedures.
Provide leadership during escalations and major incidents affecting user productivity, driving timely resolution, root cause analysis, and corrective actions to prevent recurrence.

Performance optimization, metrics, and continuous improvement

Establish measurable performance standards for service levels, response and resolution times, ticket quality, endpoint compliance, user satisfaction, executive support quality, and workplace technology availability.
Use dashboards, trend analysis, service reviews, root cause data, and user feedback to identify recurring issues, improve processes, optimize staffing, and raise overall service performance.
Drive AI-enabled automation, self-service, knowledge enablement, workflow improvement, and tool optimization to reduce manual effort, improve service consistency, and accelerate resolution.
Promote infrastructure as code, scripted provisioning, and standardized automation patterns to increase efficiency, strengthen control, and improve scalability across workplace technology operations.

Strategic planning, stakeholder partnership, and team leadership

Develop end user services and workplace technology roadmap, including service maturity, tooling improvements, device strategy, collaboration enhancements, support model evolution, and readiness for future business needs.
Manage budgets, vendors, contracts, and service providers to ensure cost-effective delivery, appropriate capacity, strong partner performance, and alignment with enterprise standards.
Coach and develop leaders and team members, establish performance expectations, build succession depth, and foster culture of accountability, service excellence, continuous improvement, and responsible adoption of emerging automation capabilities.

Essential Functions of the Role

Vision-setting and alignment with business strategy.
High-level decision-making and resource allocation.
Oversight of compliance, risk, and organizational culture.
Collaborate across departments to support organizational goals.
Communicate effectively via email, phone, and virtual platforms.
Serve as a point of contact for internal and external stakeholders.
Resolve inquiries and issues with professionalism and discretion.
Prepare reports and dashboards for internal stakeholders.
Demonstrate initiative in identifying process improvements or automation opportunities.
Manage multiple priorities and deadlines in a fast-paced environment.

Education & Work Requirements

Bachelor’s Degree with 12-15 years of related experience

Education & Work Preferences

Fluency in English
Bachelor’s degree in Information Technology, Computer Science, or related field
Minimum 12 years of progressive IT experience, including significant experience in enterprise end user support, workplace technology, endpoint operations, and digital workplace services.
Minimum 7 years leading managers, engineers, analysts, and/or support teams with accountability for global service delivery, global service desk operations, escalations, service quality, and operational performance.
Relevant certifications are a plus (e.g., ITIL, Microsoft 365, Microsoft Endpoint Manager/Intune, collaboration platform, endpoint security, service management, automation, cloud, or project/program leadership certifications).
Demonstrated experience leading service desk, deskside, endpoint, collaboration, and workplace technology functions in a complex enterprise environment with multiple locations and diverse user populations.
Proven experience improving service performance through KPI management, process maturity, vendor governance, endpoint compliance, automation, self-service, and structured continuous improvement practices.
Experience applying AI-enabled automation, scripting, and infrastructure as code concepts to improve service efficiency, repeatability, and scalability is strongly preferred.
Strong leadership of global end user services and workplace technology teams, including direct accountability for global service desk operations, with the ability to establish expectations, manage through leaders, prioritize effectively, and maintain accountability for high-quality support outcomes.
Deep knowledge of end user support domains, including service desk operations, deskside support, executive support, endpoint engineering, mobile device management, software deployment, device lifecycle management, and collaboration technologies.
Experience with Microsoft 365 workplace services and related platforms, including Teams, Exchange, OneDrive, SharePoint, Intune, Autopilot, endpoint configuration, and enterprise productivity tooling.
Strong understanding of workplace technology and digital employee experience, including conference room technology, telephony or voice collaboration, remote support, hybrid work enablement, and service experience improvement.
Proven ability to mitigate operational risk through disciplined service management, endpoint compliance, access and asset controls, patching, software governance, vendor management, incident management, and recovery planning.
Strong knowledge of ITSM processes and tools, including incident, request, problem, change, knowledge, asset, and configuration management, with experience improving service maturity and reporting.
Demonstrated experience using service metrics, dashboards, trend analysis, user feedback, process standardization, AI-enabled automation, and self-service to improve outcomes, reduce support friction, and increase operational efficiency.
Working knowledge of scripting, workflow orchestration, and infrastructure as code concepts to standardize provisioning, improve repeatability, and scale support and workplace technology services.
Strong business partnership and executive communication skills, with the ability to present service risks, investment needs, improvement priorities, and performance results clearly to technical and non-technical stakeholders.

Competencies

Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 36557

Apply Now

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sr manager, end user services & workplace technology jobs in caversham, brk

Sr Manager, End User Services & Workplace Technology

Major Incident Manager | Berkshire | Contract £285 per day

Senior Category Manager - IT (Cloud and Infrastructure)

Strategic Account Manager (B2B Software Technology or Professional Services)

IT Product Delivery Manager

Senior Communications Manager, EMEA

Sr Manager, Digital Workplace Support UK

Sr. Program Manager, Strategic Accounts UK

Insights Manager

Sr HR Manager - Capability development & strategic initiatives

National Contract Manager

Head of Operations & Performance

Commercial Manager

Sales Manager | UK

Marketing Senior Manager

Senior Business Development Manager – Cyber Security, AI Governance, MSP & MSSP Sales

Business Development Manager – IT, Cyber Security & AI Governance

Operations Manager

Senior Director, Information Technology EMEA

Manager, International Commercial Growth Projects

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