Front of house team leader Work, Jobs in Cayton, Nyk (with Salaries)

GUEST EXPERIENCE TEAM LEADER
Merlin Entertainments —Scarborough
- £27,466 a year
- Weekend availability
- Mentoring
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
6d
Food & Beverage Team Leader
Away Resorts —Filey
- £13.75 an hour
- Weekend availability
- Bar
- Driving
- Leadership
- Employee discount
Quick apply
1d
Bars Team Manager
Haven —Filey
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
1d

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GUEST EXPERIENCE TEAM LEADER

Merlin Entertainments -
Scarborough

Apply Now

Job details

Full-time
£27,466 a year
6 days ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Biodiversity
Mentoring
Leadership
Communication skills

Full job description

What you'll bring to the team

Fancy a job like no other?

We're looking for a Guest Experience Team Leader to help create unforgettable memories for every guest who walks through the doors at SEA LIFE Scarborough.

First and foremost, you'll be leading from the front, delivering engaging educational experiences and bringing the marine world to life for our guests. Whether you're hosting curriculum-linked school sessions, presenting animal talks and feeds, supporting seasonal events or creating memorable moments for families, you'll ensure every visit is inspiring, educational and fun.

As the Team Leader, you'll be a role model for the wider Guest Experience team, coaching and supporting colleagues to deliver outstanding guest service every day. You'll help create a culture where every guest receives a warm welcome and leaves with lasting memories, while ensuring educational experiences are delivered to the highest standard.

You'll support the daily running of the Guest Experience operation, working closely with colleagues across the attraction to enhance the guest journey, drive guest satisfaction and identify new ways to delight visitors. You'll also lead our Education Volunteer programme, build relationships with schools and community groups and help deliver a year-round calendar of events, experiences and conservation activities.

This is a full-time, fixed-term role. You'll be working any 5 days from 7, including working a regular fair share of weekends and bank holidays as required.

Merlin - It's where we play

Merlin Entertainments

2.21K subscribers

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Qualifications & Experience

Passion for delivering exceptional guest experiences
Passion for marine life, biodiversity and conservation
Excellent communication and presentation skills, with the confidence to engage audiences of all ages
Previous experience coaching, mentoring or leading a team
Strong organisation skills and attention to detail
The ability to use your initiative, adapt quickly and remain calm under pressure
Experience delivering educational activities, presentations or guest interactions
A positive, energetic attitude and a commitment to making every guest interaction count
The confidence to resolve day-to-day challenges while maintaining a great guest experience

Benefits

Monthly bonus based on guest satisfaction
40% off LEGO online
25% discount in our retail shops and restaurants
Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee Assistance Programme
Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

GBP £27,466.00/Yr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Apply Now

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front of house team leader jobs in cayton, nyk

GUEST EXPERIENCE TEAM LEADER

Food & Beverage Team Leader

Bars Team Manager

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