Customer support & client services managers Work, Jobs in Chaddesden, Dby (with Salaries)

Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Sick pay
Team Leader - Travel
Concentrix —Derby
- Full-time
- Customer service
- Training & development
- Leadership
Planning and Dispatch Manager
Getinge Ltd. —Derby
- Hybrid work
- Microsoft Word
- Salesforce
- Continuous improvement
Team Leader
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Continuous improvement
- Training & development
- Annual leave
- Flexible schedule
Contact Centre Leader - Complaints
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Business development
- Leadership
- Employee discount
Quick apply
Customer and Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Customer Care and Planning Manager
Effective Energy Group —Leicester
- Continuous improvement
- Team management
- Leadership
Quick apply
Senior Complaints Operations Leader
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
12d
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Senior Customer Service Coordinator
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
11d
Remedial Team Manager
Rehlko —Heanor
- Up to £55,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
- Employee assistance programme
Logistics Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Computer literacy
- Computer skills
- Training & development
- Employee assistance programme
- Employee discount
Customer Relations Manager
The Amwell Care Home —Melton Mowbray
- Up to £40,000 a year
- Full-time
- CRM software
- Business development
Quick apply
1d
Director of Customer Experience
Metropolitan Thames Valley —Beeston
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
Quick apply
1d
Group Customer Resolution and Information Rights Manager
Lithia UK —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Customer Relations Manager
Taylor Wimpey —Leicester
- Weekend availability
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
5d
Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
Quick apply
Real Time & Allocation Manager
Brightwell —Chesterfield
- Microsoft Powerpoint
- Data analysis skills
- Project management
4d

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Sales Lead - Outbound Contact Centre

The Economist Group -
Derby

Quick apply

Job details

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Outbound sales
Performance management
Quality assurance
Telesales
Outbound calling
Communication skills
Internal quality assurance

Full job description

Who we are

Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight.

Across our three businesses -The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world.

As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact.

The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from digital and print to shows and videos. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

As the Sales and Retention Lead, Customer Engagement Centres, your role sits within The Economist's Sales Team, and is focused on delivering customer retention activity through our outsourced contact centre partner. This is a client-side vendor management role which will include spending regular time on site at the contact centre site(s). The sales activity consists of inbound telephone and live chat, plus outbound calling campaigns. You will play a key role by leading the outbound activity, also with involvement in supporting the inbound activity. As the Sales and Retention Lead, Customer Engagement Centres you will proactively collaborate on a range of activities to drive excellence in both sales performance and quality, including areas such as review of results, customer contacts, scripting and training materials - making suggestions and developing new initiatives, as well as completing checks and monitoring.

About the role

Our hybrid working policy allows colleagues to spend three days a week in the office and two days working from home. Out of the three days in the office, you can either spend these in our London office (with regular visits to our contact centre sites) or spend two days based in our partner's Derby site and one day in our London office (Thursdays).

How you will contribute:

Lead the successful delivery of the outbound telemarketing sales activity
Develop and deliver new testing and activity to support the outbound strategy
Achieve agreed targets by proactively driving sales performance and quality assurance through the OBTM channel
Lead daily calls with outsourced contact centre, providing guidance and feedback around performance metrics and identifying areas of best practice and improvement
Ensure activity delivered by outsource partner is aligned to standards in all aspects of operational delivery, including targets, process and quality requirements
Support inbound sales channel as required
Use reporting and data to analyse and drive performance
Manage the quality process and ensure our contact centre partner is fully calibrated with requirements
Spend regular time on site at outsourced contact centre(s) to support and drive sales and quality performance
Get involved with ad hoc projects which relate to the goals of the Sales team, for example - reporting development, systems improvements and deep dives on key themes

The ideal skills for this role are:

Working knowledge and proven success in the delivery of outbound sales campaigns
Expertise in influencing and managing all OBTM levers
Ability to set up new tests and campaigns and associated processes, reporting and training
Successful candidates are those who are able to demonstrate previous work experience within a contact centre environment (either in-house or outsourced) and indicate such experience on their resume
Sales-driven mindset and enjoys achieving targets
Direct experience of working in a sales / retention team within a contact centre
Working knowledge of delivering sales activity to the standards of a quality assurance programme within a contact centre setting
Vendor management experience (preferable)
Understands and implements an appropriate balance between sales and quality
Excellent written and verbal communication skills
High level of attention to detail
Coaching and performance management skills
Proactive with a sense of urgency
Self-motivated driven to succeed

#LI-Hybrid

Working Arrangements

The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required.

AI usage for your application

We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.

What we offer

Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.

Quick apply

Refine Your Search

customer support & client services managers jobs in chaddesden, dby

Sales Lead - Outbound Contact Centre

Customer Services Manager (18 Months FTC)

Team Leader - Travel

Planning and Dispatch Manager

Team Leader

Contact Centre Leader - Complaints

Head of Client Engagement - Debt Recovery

Customer and Sales Support Team Leader

Customer Care and Planning Manager

Senior Complaints Operations Leader

Global Senior Manager, Customer Happiness (1 year contract)

Senior Customer Service Coordinator

Remedial Team Manager

Logistics Support Manager

Customer Relations Manager

Director of Customer Experience

Group Customer Resolution and Information Rights Manager

Customer Relations Manager

Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm

Real Time & Allocation Manager

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