Implementation lead Work, Jobs in Chaddesden, Dby (with Salaries)

Operational Site Lead
Aspiro Healthcare —Derby
- £14.50 an hour
- Full-time
- Customer service
- Team management
- Organisational skills
- Free parking
Quick apply
10d
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
3d
Facilities Manager
NAB-Jones Lang LaSalle Services —Derby
- Full-time
- Management
- Data analysis skills
- Microsoft Office
Quick apply
10d
Digital Implementation Manager — Operational Readiness, BAU Transition & Hypercare Lead
Boots —Nottingham
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
11d
Implementation Manager - UK
Maersk —Derby
- Full-time
- English
- Agile
- Leadership
Therapy Lead
Priory —Nottingham
- £41,200 - £46,000 a year
- Full-time
- Supervising experience
- Care plans
- Free parking
- Annual leave
Quick apply
Workforce Development Lead
Bleep 360 Group —Leicester
- £52,000 - £58,000 a year
- Care experience
- Mentoring
- Communication skills
Quick apply
Senior Continuous Improvement and Governance Manager
Specsavers —Nottingham
- Up to £62,252 a year
- Full-time
- Continuous improvement
6d
Customer Solutions Sustainability Development & Implementation Specialist (flexible in European countries)
UPS —Tamworth
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Projects and Continuous Improvement Manager (Europe)
Maersk —Derby
- Full-time
- Project management
- Travel
- Human resources
Senior Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
Quick apply
4d
SHE Advisor
SC Johnson Professional —Denby
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
Behaviour Analyst
ivolve Care and Support —Leicester
- £41,000 - £48,000 a year
- Full-time
- Master's degree
- Leadership
- Communication skills
- Referral programme
Head of Category Strategy
Sciensus —Burton-On-Trent
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Digital Transformation Lead - Supply Chain (KTP Associate)
University of Derby —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
12d
Account Sourcing Manager
NAB-Jones Lang LaSalle Services —Derby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Project Manager
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Annual leave
- Employee discount
5d
Senior Project Manager
Vaillant Group U.K. Ltd —Belper
- Full-time
- Management
- Organisational skills
- Agile
5d
US Digital Marketing Lead (Paid Search & Paid Social)
RIVIERA TRAVEL —Burton-On-Trent
- Up to £40,000 a year
- Full-time
- Hybrid work
- Social media management
- APIs
- In-person
- Employee discount
- Referral programme
Quick apply
11d
Learner Services Coordinator
Landmarks College —Nottingham
- £26,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
9d

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Operational Site Lead

Aspiro Healthcare
Derby

Quick apply

Job details

Permanent | Full-time
£14.50 an hour
10 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Customer service
GCSE
Team management
Organisational skills
Problem management
Leadership
Communication skills

Full job description

Job summary

The primary purpose of this role is to ensure that systems, structures and processes that are in place are delivering the smooth and efficient day to day running of the site. Directly responsible for supporting the Deputy Operations Manager and their colleagues, to ensure we deliver excellent services and care for our patients.

Main duties of the job

The Operational Site Lead plays a key role in ensuring the smooth and efficient day-to-day running of the site, supporting the Deputy Operations Manager to deliver high-quality patient services. The post holder is responsible for leading and supporting the Patient Services Advisor team, providing hands-on assistance where needed, and managing resources in real time to meet patient demand.

This role involves overseeing daily operational activities, including reception cover, administrative processes, IT issue resolution, and estates and facilities management, ensuring a safe and well-maintained environment for both patients and staff. The Operational Site Lead promotes excellent communication across the site and wider organisation, supports the implementation of new processes, and contributes actively to team and site meetings.

A strong focus is placed on customer service, staff support, and maintaining a positive working environment. The role also requires handling complaints professionally, anticipating operational challenges such as staffing or capacity issues, and ensuring stock levels and site presentation are maintained.

Additionally, the post holder supports staff training and induction, contributes to service improvement initiatives, and helps monitor performance against key frameworks such as QOF. Overall, the role is essential in driving efficiency, supporting colleagues, and ensuring the delivery of high standards of care.

Why join us?

Opportunity to shape and develop within a growing organisation
Work closely with senior leadership and influence service delivery
Be part of a supportive team focused on improving patient care

Job Role & Purpose

Key Duties & Responsibilities

With strong organisational and communication skills your responsibilities will include:

Leading and line managing the Patient Services Advisors, while also providing cover and hands on support when needed to ensure smooth service delivery.
Moving resources in the moment to ensure that contact volume is met with the correct level of resource.
You will work closely with the Deputy Operations Manager to ensure that all site daily tasks are carried out, including, but not limited to.
Sorting on-site IT issues
Ensuring appropriate reception cover
Completion of administrative tasks within the practice
Responsible for overseeing day to day estates and facilities activity on site, ensuring the environment is well maintained, safe, and supports colleagues to do their best work.
Upholding of company standards.
Maintaining excellent communication across the site and with others in Aspiro
Helping the Deputy Operations Manager implement new processes and procedures and supporting the team during the implementation phase.
Taking a positive active and / or administrative role in site meetings where required
Assisting the reception team with their role providing help and support where required, assisting with training, and taking note and acting on feedback from colleagues.
Promoting and demonstrating excellent customer service
Supporting colleagues to maintain an efficient, hardworking and friendly working environment
Able to handle verbal complaints.
Helping the Deputy Operations Manager by anticipating potential problems such as shortages of staff, appointment availability and potential room availability issues
Providing reception / telephone call cover where required
Ordering stock and keeping an overview of stock levels to ensure a sufficient supply.
Having an overview of the upkeep of notice boards and general reception / waiting areas to ensure there is up to date information and that general housekeeping is to the correct standard
Assisting in the induction and training of new staff
Helping to monitor and oversee the annual review booking required for Quality Outcomes Framework and other enhanced services

Performance Standards

Evidence of Leading By Example and acting as a Role Model for colleagues
Daily tasks are carried out within agreed timeframes
Positive evidence of involvement in Site, Team and Group meetings
Evidence of site operating efficiently with relevant communications present and understood in a variety of formats.

Job Description Reviews

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing services, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of Aspiro.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Experience

Essential

2+ years experience of working in customer service 2+ years experience of working in a leadership role

Desirable

Experience of working in a healthcare setting

Skills & AbilitiesEssential

Excellent organisation skills.
Strong interpersonal and verbal communication skills.
Problem solving, reacting quickly to unforeseen situations.
Able to work both independently and within a great team.
Technology proficiency.
Strong customer service skills.
Stock management.

Qualities/AttributesEssential

Flexible in adapting to changing circumstances.
Team-oriented to ensure achievement of team goals.
Emotional intelligence to maintain a positive work environment and handle complaints effectively.
Responsibility over tasks and being accountable for outcomes.
Pro-activity by anticipating problems and addressing them before they arise.
Dependability.

Job Types: Full-time, Permanent

Pay: £14.50 per hour

Benefits:

Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

implementation lead jobs in chaddesden, dby

Operational Site Lead

Head of Ecommerce

Facilities Manager

Digital Implementation Manager — Operational Readiness, BAU Transition & Hypercare Lead

Implementation Manager - UK

Therapy Lead

Workforce Development Lead

Senior Continuous Improvement and Governance Manager

Customer Solutions Sustainability Development & Implementation Specialist (flexible in European countries)

Projects and Continuous Improvement Manager (Europe)

Senior Implementation Consultant

SHE Advisor

Behaviour Analyst

Head of Category Strategy

Digital Transformation Lead - Supply Chain (KTP Associate)

Account Sourcing Manager

Project Manager

Senior Project Manager

US Digital Marketing Lead (Paid Search & Paid Social)

Learner Services Coordinator

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