Lead consultant Work, Jobs in Chaddesden, Dby (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Senior Bridal Sales Consultant
Wed2B UK and ROI —Derby
- £13.06 an hour
- Part-time
- Customer service
- Mentoring
- Training & development
- Employee discount
Quick apply
9d
Senior Venue Find Consultant
BCD Travel —Derby
- Full-time
- Hybrid work
- Customer service
- Travel
- Data entry
- Sick pay
Business Development Manager ICP
E.ON Energy Solutions Ltd —Derby
- £65,076 - £72,196 a year
- Full-time
- Sales
- Business development
- Travel
Kitchen & Bathroom Design/Sales Consultant
Wickes —Derby
- Full-time
- Customer service
- Annual leave
- Employee discount
Surveying Manager - North
MHA —Derby
- £65,000 a year
- Full-time
- Hybrid work
- Management
3d
Platform Delivery Specialist
PIB Group Services Ltd. —Derby
- Hybrid work
- Communication skills
Quick apply
Finance Controller
Baker Consultants —Matlock
- £28,000 - £34,000 a year
- Part-time
- Hybrid work
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Implementation Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- ERP systems
- Conflict management
- Organisational skills
Quick apply
Consultant
BFY Group —Nottingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
Quick apply
Strategic Procurement Manager
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
Responsible Individual (Consultant)
Delphi Care Solutions —Nottingham
- Monday to Friday
- Hybrid work
Quick apply
SD-WAN Delivery Consultant
Node4 —Derby
- Hybrid work
- Mentoring
- Communication skills
- Employee assistance programme
Quick apply
Go to Market Manager
BFY Group —Nottingham
- Up to £130,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- AI
Quick apply
Technical Sales Consultant - Renewable Energy
Pogo Energy Systems Ltd —Loughborough
- £50,000 - £80,000 a year
- Full-time
- CRM software
- Presentation skills
- In-person
- Free parking
Quick apply
12d
Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- ERP systems
- Conflict management
- Organisational skills
Quick apply
Senior Recruitment Consultant
Workchain Ltd. —Derby
- £32,000 - £40,000 a year
- Recruiting
- Organisational skills
- Communication skills
Senior Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Travel
Quick apply
Professional Services Manager - Finance Automation SaaS
Humnize —Derby
- Hybrid work
- ERP systems
- Team management
- Travel
Senior Planner
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
6 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

lead consultant jobs in chaddesden, dby

Subject Matter Expert (SME)

Senior Bridal Sales Consultant

Senior Venue Find Consultant

Business Development Manager ICP

Kitchen & Bathroom Design/Sales Consultant

Surveying Manager - North

Platform Delivery Specialist

Finance Controller

Implementation Manager

Consultant

Strategic Procurement Manager

Responsible Individual (Consultant)

SD-WAN Delivery Consultant

Go to Market Manager

Technical Sales Consultant - Renewable Energy

Implementation Consultant

Senior Recruitment Consultant

Senior Implementation Consultant

Professional Services Manager - Finance Automation SaaS

Senior Planner

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