Senior Clinical Receptionist - The Exeter Clinic Ltd
Location: Exeter, Devon
Employment type: Permanent, full-time
Salary: £31,200 per year
Hours: 40 hours per week, Monday to Friday, 08:30–17:30
Weekend work: None
Work location: In person
Important application instruction: Please read this section carefully before applying.
To be considered for this role, applicants must complete BOTH steps of the application process:
Step 1: Apply through Indeed with your CV.
Step 2: Send a short video introduction, or a link to your video, to [email protected] using the subject line Senior Clinical Receptionist video.
As part of the application, please send a short video introduction so we can get a sense of your communication style, professionalism, and suitability for a front-of-house client-facing role. The video does not need to be professionally produced; a clear mobile phone recording is absolutely fine.
Please note that applications without the requested video introduction will not be progressed.
In your video, please answer the following three questions in approximately 60–90 seconds:
1) Why are you interested in this role at The Exeter Clinic?
2) What makes you well suited to a senior front-of-house clinical receptionist role?
3) Can you give one example of when you delivered excellent customer or client service?
About The Exeter Clinic:
The Exeter Clinic is a professional, client-focused Podiatry clinic in Exeter. We are looking to welcome a Senior Clinical Receptionist to our friendly and committed team.
This is an important front-of-house role for someone who enjoys taking responsibility, maintaining high standards, and delivering an excellent client experience. The successful candidate will help ensure that every client interaction reflects the care, professionalism, and attention to detail expected at The Exeter Clinic.
This is an excellent opportunity for someone with strong reception, customer service, private clinic, beauty, aesthetics, dental, healthcare, or hospitality experience who is ready to bring maturity, ownership, and reliability to a busy clinical environment.
About the role: As Senior Clinical Receptionist, you will be one of the first points of contact for new and existing clients. You will support the smooth and effective operation of the clinic on a daily basis, working closely with colleagues to ensure that clients receive an excellent experience from first enquiry through to ongoing care.
This is a busy, varied, and highly visible role. You will need to be confident communicating in person, over the telephone, and digitally. You will also need to be organised, calm under pressure, accurate with systems, and proactive in your approach to the working day.
The role requires someone who can take pride in the front-of-house environment rather than simply completing tasks. We are looking for a person who notices what needs to be done, follows processes carefully, communicates clearly, and helps maintain a professional, welcoming, and efficient clinic experience. You will work alongside our existing team, including our receptionist and Practice Manager, to support a consistent and high-quality client journey.
Key responsibilities: Your responsibilities will include welcoming clients, responding to enquiries, coordinating appointment-related communication, supporting bookings, using clinic systems accurately, and helping to maintain a calm, efficient, and professional reception environment.
You will use your client service skills and your knowledge of our services, products, and systems to guide clients and support the wider team. You will also help ensure that the front-of-house experience reflects the high standards of The Exeter Clinic. You will be expected to take ownership of daily front-of-house standards, including client communication, reception presentation, diary awareness, accurate administration, and smooth handover of relevant information to the clinical and operational team.
About you: The successful candidate will be professional, organised, reliable, and client-centred. You will have excellent spoken and written English, strong attention to detail, and the ability to communicate clearly and warmly with clients and colleagues. You will be comfortable working in a fast-paced environment and able to adapt to the needs of the day. You will be both self-motivated and a team player, with a positive attitude and a genuine interest in delivering excellent service. We are particularly interested in candidates who can demonstrate strong judgement, good organisation, digital confidence, and the ability to follow processes carefully. You should be someone who takes pride in high standards, communicates professionally, and enjoys being trusted with responsibility.
Essential qualifications and skills:
Excellent spoken and written English
Excellent verbal communication skills
Strong IT competence
Confidence using digital systems
Professional presentation and manner
Strong organisation and attention to detail
Ability to follow processes accurately
Ability to take ownership of front-of-house standards and daily priorities
GCSE English and Maths or equivalent; Evidence of strong written and numerical ability
Preferred qualifications and skills:
Previous reception, customer service, healthcare, beauty, aesthetics, dental, private clinic, or hospitality experience.
Pay, benefits, and development:
This role is paid at £31,200 per year, based on a full-time working pattern of 40 hours per week, Monday to Friday, 08:30–17:30.
There is no weekend work.
We are looking for someone who will take pride in the front-of-house experience and help maintain the high standards expected at The Exeter Clinic. In return, we offer a professional, supportive environment where contribution, reliability, communication, and excellent client care are recognised.
Benefits include:
Competitive salary £31,200 per year
Predictable working pattern Monday to Friday, 08:30–17:30
No weekend work
Holiday: 20 days of paid holiday per year, plus paid bank holidays
Birthday: Benefit from an additional paid day off when your birthday falls on a working day
Structured training in clinic systems, client communication, service standards, treatment knowledge, and front-of-house processes.
Professional development: Opportunities to develop within client care, treatment coordination, front-of-house leadership, or operational support.
Team culture: A fantastic working environment with a committed, friendly, and supportive team.
Team events: Regularly scheduled team events and red-letter days
Training opportunities with experienced clinical and service professionals
Employee discount available
Contribution, reliability, client care, and high standards are recognised and encouraged
Pay: £31,200.00 per year
Benefits:
- Company events
- Employee discount
- Employee mentoring programme
Work Location: In person
