Helpdesk engineer Work, Jobs in Chalfont Saint Giles, Bkm (with Salaries)

IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Graduate Cloud Support Engineer
Acturis Ltd —London
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Work from home
Network Engineer Apprentice
ITP —London
- From £16,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Analysis skills
Quick apply
3d
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
12d
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Azure
- IT
- Annual leave
- Employee assistance programme
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
Quick apply
IT Engineer
Mitsubishi Heavy Industries Air Conditioning Europe —Uxbridge
- Full-time
- Azure
- DevOps
- English
6d
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
IT Operations Engineer
VERNE —London
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
Quick apply
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
12d
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Infrastructure Support Engineer
Waterstons Ltd —London
- £30,000 - £36,000 a year
- Full-time
- Windows
- AWS
- Communication skills
- Employee assistance programme
- Sick pay
Building Services Engineer – Thames Valley South
Acorn —High Wycombe
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
IT Field Engineer
Brayley —Enfield
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
4d
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Communication skills
12d
Infrastructure Support Engineer
Waterstons —London
- £30,000 - £36,000 a year
- Hybrid work
- Windows
- AWS
- Communication skills
- Employee assistance programme
- Sick pay
Domestic Gas, HIU & Plumbing Engineer (Residential Compliance)
Fuimus Services —London
- From £40,000 a year
- Full-time
- Customer service
- Maintenance
- Plumbing
- Health & wellbeing programme
- Annual leave
Quick apply
12d

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IT 1st Line Support Engineer

Aventum Group
London

Apply Now

Job details

Permanent | Full-time

Qualifications

Azure
Customer service
Network management
Scripting
IT
Communication skills
PowerShell
Time management
Help desk

Full job description

JOB TITLE

IT 1st Line Support Engineer

VACANCY NO

VN539

BASIS

Permanent

FULL TIME / PART TIME

Full Time

ENTITY

Aventum Group Management Services Ltd

LOCATION CITY

London

JOB DETAILS

Role Summary

The 1st Line IT Engineer is a key member of the IT Services team, providing front-line technical support to colleagues across the wider group. We are looking for someone who is passionate about technology, enjoys solving problems, and is eager to develop their career in IT. You'll work closely with employees at all levels of the business, becoming a trusted point of contact for technical support and playing an important role in ensuring colleagues can work effectively and efficiently. You will provide support across all areas of IT, from user account administration and Microsoft 365 support to hardware troubleshooting, device setup, and day-to-day operational support. Working on-site will give you valuable exposure to a wide variety of technical challenges, enabling you to build practical experience that will support your professional growth and progression. Support requests are managed through our Helpdesk platform (Zendesk), and you will be responsible for resolving tickets in line with agreed SLAs, delivering a high standard of customer service and maintaining a positive user experience. This role is ideal for someone looking to build a strong foundation in IT, develop their technical expertise, and gain exposure to projects, infrastructure, cloud technologies, and business systems within a fast-paced and collaborative environment.

Role Accountabilities

Maintain a 99% Service Level Agreement (SLA).
Ensure the Joiners, Changers, and Leaver’s processes are followed correctly.
End-user support regarding IT applications.
Administration of cloud-based applications – Microsoft 365.
Setting and supporting IT equipment (Mobile phones, PCs/ Laptops, routers/switches, Printers/ Scanners).
Running scheduled IT processes, i.e., system backups.
Maintaining hardware stock levels and keeping IT areas tidy (stock cupboard & IT room & desks).
Ensuring that all IT hardware/ equipment is on and in working order each morning in our London office.
Assist IT Services Team Leader with:
- Azure administration
- IT projects
- Domain management
- Network management
- Application management
- Hardware Management

Role Requirements

Previous experience working within an IT Helpdesk or Service Desk environment is preferred.
Relevant IT qualifications, certifications, or technical training would be advantageous.
Interest / skills in scripting and automation (e.g., PowerShell or other language).

Skills and Abilities

Strong working knowledge of Microsoft 365 and associated applications.
Experience supporting collaboration and communication platforms, including Microsoft Teams.
Proven ability to work effectively in a fast-paced, customer-focused service environment.
Strong teamwork and collaboration skills.
Excellent verbal and written communication abilities.
Flexible and adaptable, with the ability to manage changing priorities and workloads.
Willingness to travel occasionally to support remote sites and users.
Strong organisational and time-management skills.
Proactive, responsive, and committed to delivering high-quality customer service.
Demonstrates initiative and a continuous improvement mindset.

Management Duties

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

Apply Now

Refine Your Search

helpdesk engineer jobs in chalfont saint giles, bkm

IT 1st Line Support Engineer

Graduate Cloud Support Engineer

Network Engineer Apprentice

IT Service Desk Lead

IT Engineer

1st/2nd Line IT Support Engineer - Farnborough

IT Engineer

First Line Technical Support Engineer

IT Operations Engineer

IT Technical Systems Analyst (Applications Team)

Tier 2 Customer Support Engineer

Technical Support Associate - London

2nd Line Support Analyst

Infrastructure Support Engineer

Building Services Engineer – Thames Valley South

IT Field Engineer

First Line Technical Support Engineer (Shift Patterns)

Tier 1 Customer Support Engineer

Infrastructure Support Engineer

Domestic Gas, HIU & Plumbing Engineer (Residential Compliance)

I want to receive the latest job alerts for helpdesk engineer in chalfont saint giles, bkm

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