We are looking for a capable and proactive Operations & Customer Support Administrator to help run
our growing business, which designs and manufactures educational robotics products from our
workshop in Chalford.
This is a varied and hands-on role at the centre of a small, fast-moving team. You will play a key part
in keeping the business running smoothly day to day, supporting customers, coordinating orders, and
ensuring operations are well organised and efficient.
We are a small company, so this role suits someone who enjoys responsibility, variety, and being
trusted to get things done without needing constant direction.
This is a full-time, office/workshop-based role.
What you’ll be responsible for
You will take ownership of a range of operational and customer-facing activities, including:
Customer & Communication
Managing day-to-day customer enquiries and ensuring timely responses and updates
Building strong customer relationships and maintaining accurate records
Handling returns, warranties, and resolving customer issues
Orders & Sales Support
Preparing customer quotes and processing orders
Tracking orders through to fulfilment and ensuring a smooth customer experience
Supporting repeat business through customer follow-ups
Finance & Administration
Supporting bookkeeping activities including expense tracking and VAT-related administration
Assisting with credit control and managing outstanding payments
Maintaining accurate and well-organised business records
Logistics & Workshop Coordination
Coordinating deliveries and liaising with couriers and suppliers
Preparing, packing, and checking products before dispatch
Supporting quality control to ensure orders are accurate and complete
Helping maintain an organised and efficient workshop and office environment
Managing office supplies and consumables as needed
Systems & Business Support
Maintaining internal documentation and procedures
Supporting improvements to systems and processes as the business grows
Providing general operational and administrative support across the business
Taking ownership of tasks as priorities evolve
What we’re looking for
We’re looking for someone who is:
Organised, reliable, and able to work independently
Comfortable managing a varied workload and switching between tasks
Proactive in solving problems and taking initiative
Clear and confident in communication with customers and colleagues
Comfortable working in a small business where priorities can change quickly
Interested in technology, education, or hands-on practical work
A note on the role
This is a varied role where some days will be focused on administration and customer support, while
others may be more operational and hands-on. Flexibility, common sense, and a willingness to get
involved wherever needed are essential.
About us
We design and manufacture educational robotics systems used to inspire learning in schools and
educational settings. Our work sits at the intersection of education, engineering, and creativity.
You’ll be joining a small, hands-on team including assembly, sales, and operations staff, working
closely together in a practical workshop environment. We’re a growing company focused on building
useful, engaging products, rooted in strong ethical values.
Practical information
Location: Chalford (workshop-based, located in an upper-floor workshop in a historic mill building with stairs)
Hours: 36 hours per week
Salary: £30,000 – £35,000
Probation: 6 months
How to apply
Please send us your CV along with a short note (up to 150 words) explaining how you would contribute to supporting and improving the running of our business, by clicking on Apply Now.
