Collections specialist Work, Jobs in Chalford (with Salaries)

Collections Specialist
Ecotricity —Stroud
- £25,550 - £27,518 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Employee discount
Quick apply
14d
Collections Specialist - Domestic Energy
Good Energy —Chippenham
- £28,500 - £33,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
Quick apply
7d
Collections Specialist - Commercial Energy
Good Energy —Chippenham
- £28,500 - £33,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
Quick apply
7d
Credit Controller
Commercial —Cheltenham
- Up to £28,449 a year
- Temporary
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Associate Service Desk Technician
Superdry —Cheltenham
- Overtime
- Travel
- Store discount
- Annual leave
5d
SACT & Specialist Pathway Coordinator, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Cheltenham
- £25,760 - £27,476 a year
- Full-time
- Communication skills
- Time management
6d
Council Tax Inspector
Liberata —Swindon
- £24,522 - £26,574 a year
- Part-time
- English
- Maths
- Communication skills
7d
Courier Service Specialist
Evri —Swindon
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Technician in Sport & Exercise Science
University of Gloucestershire —Longlevens
- £28,778 - £31,236 a year
- University
- School
6d
Stores & Parts Specialist - Fire & Rescue
Terberg DTS —Gloucester
- Computer literacy
- Warehouse experience
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Warehouse Operative
SIG Plc —Filton
- Warehouse experience
- IT
- Communication skills
- Employee discount
Assistant Credit Controller
HSL Compliance Limited —Ross-on-Wye
- Microsoft Excel
- Sales
- Customer service
- Annual leave
- Sick pay
Quick apply
7d
Reserve Specialist Delivery Driver
Royal Mail Group —Bristol
- Overtime
- Customer service
- Communication skills
- Annual leave
- Employee discount
Hire Fleet Coordinator
Paragon Banking Group —Berkeley
- Part-time
- Customer service
- Microsoft Office
- Driving
- Annual leave
- Employee assistance programme
2d
Environmental Operative (Recycling)
OCS Group —Bristol
- £13.58 an hour
- Day shift
- First Aid Certification
Quick apply
1d
Stock Assistant - Early Morning
Dunelm —Bristol
- £8.72 - £13.39 an hour
1d
Warehouse Operative
Nationwide Express Services Limited —Cheltenham
- Up to £12.71 an hour
- Overtime
- Heavy lifting
- Forklift
- Warehouse experience
- Health & wellbeing programme
Quick apply
23h
Credit Controller (Fixed-Term Aged Debt Support)
Hartpury College —Gloucester
- £27,500 a year
- Full-time
- Microsoft Excel
- English
- Financial services
- Free parking
- Annual leave
Quick apply
8d
Retail Sales Advisor
Infinity Motorcycles —Gloucester
- From £25,211.56 a year
- Full-time
- Microsoft Outlook
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
Educational Mental Health Practitioner Supervisor
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Full-time
- Case management

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Collections Specialist

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£25,550 - £27,518 a year
14 days ago

Benefits

Free parking
Casual dress
Additional leave
Cycle to work scheme
Employee mentoring programme
Discounted or free food
Company pension
Canteen
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Customer service
Computer literacy
Microsoft Office
IT

Full job description

Location: Hybrid/Stroud

Salary Details: £25,550 - £27,518 DoE and £2,500 OTE

Advertising End Date: 03 Jul 2026

About The Role

Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.

We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service.
We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership.

There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development.

In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

Core responsibilities:

Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact.
Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company. 
Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments.
Process, cleanse and format data and update systems and records accurately, including external industry bodies.
Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc.
Take ownership for the personal and team success by effectively managing your time.
Identify and implement continuous improvements in ways of working within the team and customer service experience.
Take accountability for your own development using the development tools and support provided.
Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company.
Complete any other ad-hoc duties as requested by Manager or Head of Department.

The team is open six days a week from 8:30am - 6.00pm, therefore Saturday work is required on a rota basis. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire as the role required a weekly office presence, inline with the agreed hybrid working rota.

Salary £25,550 - £27,518 DoE and £2,500 OTE

About You

Essential skills:

Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face to face or office-based roles.
Collections and energy industry experience desirable but not essential.
Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages).
High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing financial challenges.
Enjoys working with others, building rapport with customers and colleagues but also thrives independently.
Able to listen, speak and write confidently and with great attention to detail.
Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £25,550.00-£27,518.00 per year

Benefits:

Additional leave
Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Will you now or in the future require sponsorship for employment visa status?
Ecotricity offers hybrid working, are you able to reliably commute to our Stroud office?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

collections specialist jobs in chalford

Collections Specialist

Collections Specialist - Domestic Energy

Collections Specialist - Commercial Energy

Credit Controller

Associate Service Desk Technician

SACT & Specialist Pathway Coordinator, Band 3

Council Tax Inspector

Courier Service Specialist

Technician in Sport & Exercise Science

Stores & Parts Specialist - Fire & Rescue

Warehouse Operative

Assistant Credit Controller

Reserve Specialist Delivery Driver

Hire Fleet Coordinator

Environmental Operative (Recycling)

Stock Assistant - Early Morning

Warehouse Operative

Credit Controller (Fixed-Term Aged Debt Support)

Retail Sales Advisor

Educational Mental Health Practitioner Supervisor

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