Support associate Work, Jobs in Chandlers Ford, Ham (with Salaries)

Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
13d
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Support Worker ( Enablement Associate)- Winchester (LBPO85)
PBS4 —Winchester
- £14.14 - £14.15 an hour
- Paid training
- Annual leave
Quick apply
Customer Service Associate
C.A.R.S. Limited —Basingstoke
- From £23,296 a year
- Full-time
- CRM software
- Customer service
- No experience needed
- Life insurance
- Referral programme
Quick apply
4d
Stock Associate - Westquay, Hollister
AFH STORES UK LIMITED —Southampton
Southampton Temporary Associate
TK Maxx —Southampton
- Part-time
- Bar
- No experience needed
- Employee discount
3d
Sales Associate
NEXT —Southampton
- £10.85 - £15.22 an hour
- 8 hour shift
- Customer service
5d
Retail Sales Advisor - Hedge End
Oak Furnitureland —Hedge End
- £48,300 - £53,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
6d
Band 5 Apprentice Clinical Associate Psychologist - Wiltshire
Avon and Wiltshire Mental Health Partnership NHS Trust —Salisbury
- £32,073 - £39,043 a year
- Full-time
- Master's degree
- Psychology
- Care plans
9d
Loss Prevention Officer
TK Maxx —Basingstoke
- Full-time
- Employee assistance programme
- Employee discount
Service Advisor
Grange - New Forest —Southampton
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Employee discount
- Life insurance
Quick apply
2d
Shift Manager, DSO2
Amazon UK Services Ltd. —Southampton
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
- Flexible schedule
Laboratory Analyst
Ecolab Inc. —Andover
- Full-time
- Engineering
- Laboratory experience
- Microsoft Office
- Employee stock purchase plan
Associate Category Merchandiser, Cast Iron
Le Creuset —Andover
- Full-time
- Marketing
- English
- Analysis skills
Occupational Therapy Associate Practitioner
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £28,392 - £31,157 a year
- Part-time
- English
- Organisational skills
- Computer skills
10d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Southampton
- £3,800 a month
- Full-time
- Sales
Quick apply
Associate Banker
Barclays —Southampton
- Sales
- Business development
- Continuous improvement
Associate Director of Primary Care
Hampshire and Isle of Wight ICB —Eastleigh
- £79,504 - £91,609 a year
- Full-time
- Leadership
- Employee discount
- Sick pay
6d
Loss Prevention Officer
TJX Europe —Portsmouth
- Full-time
- Employee assistance programme
- Employee discount
3d

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Resident Experience Associate

CompassRock International
Southampton

Quick apply

Job details

Permanent
£27,000 - £30,000 a year
13 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Bachelor's degree
Business
Communication skills

Full job description

Role Summary:

We are seeking a motivated Resident Experience Associate to join our team at Vantage Tower, one of our high-end Build-to-Rent (BTR) properties in Southampton. The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Assistant Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.

Company Overview:

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities:

Operational Activities:

Property Oversight: Ensure the property is maintained as a safe, attractive environment for residents
Project Management: Assist the Assistant Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks
Procurement: Collaborate with the procurement team to ensure adequate stock of goods and services for smooth property operations
Inspections: Conduct inventories, move-in and move-out inspections, documenting property conditions.

Customer Service & Resident Relations:

Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction
Issue Resolution: Address resident complaints, escalating issues to the Assistant Property Manager when necessary
Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement
Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan
Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.

Leasing Support:

Leasing Support: Assist the Leasing team with enquiries and viewings
Enquiries: To qualify and register enquiries and to book viewing appointments at our properties
Viewings: Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property.

Administrative Support:

Administrative Tasks: Assist the Assistant Property Manager with general administrative duties
Report Preparation: Help prepare property management reports and maintain accurate records of tenant correspondence.

Targets and KPIs:

Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.

Skills:

Communication skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential)
Problem-Solving: Strong abilities in addressing resident disputes (essential)
Customer Service: Demonstrated experience in delivering exceptional customer service (essential)
Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential)
Knowledge of Property Law: Familiarity with local building regulations and property licensing (desired).

Personal Qualities:

Attention to detail: Demonstrated focus on quality and compliance in previous work or education (desired)
Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired)
Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired)
Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential).

Person Specifications:

Qualifications: Bachelor’s degree in business administration, or a related field (desired)
Professional certifications such as: a) ARLA membership; b)The Property Institute (TPI) or IRPM Membership (desired).

Remuneration / Bonuses / Benefits

Base salary: £27,000 to £30,000
Bonus: Discretionary Bonus Scheme
Benefits: 25 days of annual leave + Bank Holiday; Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.

Working Hours:

5-day working week (40 hours) including weekend work (Saturday and Sunday) with 2 days off working on a rota basis; shifts could be: 8am to 5pm; 9am to 6pm; 10am to 7pm. Reduced hours for weekend work.

Location:

This position is required to work on site.

Equal Opportunities Statement

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Company Overview

CompassRock provides asset and property management services to the rental housing sectors. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across the UK and Ireland. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, we value the dynamic, forward-thinking individuals it employs.

Pay: £27,000.00-£30,000.00 per year

Quick apply

Refine Your Search

support associate jobs in chandlers ford, ham

Resident Experience Associate

Contact Centre Associate

Arrears & Collections Associate

Support Worker ( Enablement Associate)- Winchester (LBPO85)

Customer Service Associate

Stock Associate - Westquay, Hollister

Southampton Temporary Associate

Sales Associate

Retail Sales Advisor - Hedge End

Band 5 Apprentice Clinical Associate Psychologist - Wiltshire

Loss Prevention Officer

Service Advisor

Shift Manager, DSO2

Laboratory Analyst

Associate Category Merchandiser, Cast Iron

Occupational Therapy Associate Practitioner

JUNIOR SALES ADVISOR

Associate Banker

Associate Director of Primary Care

Loss Prevention Officer

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