Customer relations representative Work, Jobs in Charing Cross, Gtl (with Salaries)

Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
10d
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Employee Relations Manager
Guy's and St Thomas' NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Management
- Human resources
5d
HR Advisor - Employee Relations
Atos —Balham
- Microsoft Office
- Human resources
- Organisational skills
- Annual leave
5d
Client Service Associate
Manulife —London
- £76,275 - £137,295 a year
- Full-time
- Annual leave
- Life insurance
UKVI Compliance & Administrative Review Officer
Regent College London —London
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
12d
People Support Coordinator, art-K Central
art-K —Beckenham
- £29,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
- Annual leave
Junior Talent Acquisition Coordinator (12 month fixed-term contract)
Anaplan —London
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
Quick apply
13d
People & Culture Advisor
Neg Earth Lights Ltd —Park Royal
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Analyst Relations Executive - 12 Month FTC
Schneider Electric —South East London
- Full-time
- Hybrid work
- Customer service
- English
- Presentation skills
Media Solutions Representative
Radancy —London
- Sales
- Organisational skills
- Communication skills
Performance Analyst - Band D – Strategy, Performance & Planning – Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- £37,510 - £40,519 a year
- Full-time
- English
- Travel
- IT
10d
People Support Coordinator
art-K —Beckenham
- £29,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
- Annual leave
13d
Service Desk Agent
Hillingdon Council —Uxbridge
- £38,256 - £39,276 a year
- Customer service
- Free parking
- Employee discount
5d
Second Line Support Analyst - RCJ & Judicial
HM Courts and Tribunals Service —London
- £40,014 - £42,859 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
DIRECTOR OF PEOPLE - OPERATIONS
BaxterStorey —London
- Hospitality
- Management
- Project management
- Employee assistance programme
- Employee discount
Cargo Services & Operations Officer
Singapore Airlines —Gatwick Airport
- £28,000 - £33,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Life insurance
Quick apply
13d
Strategic People Partner
AXA UK —London
- Human resources
- Organisational skills
- Annual leave
Accommodation Officer
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Communication skills
- Free parking
- Employee discount
6d
Assistant Building Manager - The Post Building, London
Savills Management Resources —London
- £46,000 a year
- Customer service
- English
- Microsoft Office

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customer relations representative jobs near charing cross, gtl

Lead Receptionist

BidvestNoonan -
London

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Job details

Permanent | Full-time
£40,800 a year
10 days ago

Benefits

Employee discount

Qualifications

Customer service
Front desk

Full job description

About The Role

The Lead Receptionist is responsible for ensuring a seamless service delivery from the Front of House team. They will lead by example, collaborating with the client to create and continuously review the visitor journey, ensuring all team members and support staff are trained on and adhere to site-specific procedures. The goal is to deliver a personalised and intuitive guest experience.

The Lead Receptionist will also engage with client floor representatives to gather feedback on events and other FOH initiatives and liaise with local suppliers to secure discounts for occupiers. Building strong relationships with occupiers, facilities teams, and other internal and external stakeholders, the Manager will use their initiative to continuously improve service delivery, while motivating, developing, and inspiring the reception team to achieve the highest levels of customer service.

Visitor Experience

Lead the team in welcoming all visitors promptly and professionally, ensuring a personalized and seamless experience.
Oversee the reception, ensuring adherence to the relevant procedures for each occupier.
Maintain an immaculate and clutter-free reception area and lobby, creating a welcoming environment.
Ensure the team answers all calls promptly and in line with site-specific procedures.
Maintain close working relationships with facilities and security teams, assisting as needed.
Ensure thorough handovers between shifts, particularly with the security team.
Complete monthly KPI reports for the site and lead formal client meetings alongside the Operations Manager.
Attend regular meetings with Building Management and in-house teams, take minutes, and distribute them as needed.
Build and maintain strong relationships with reception teams on occupier floors, ensuring clear communication and seamless service delivery.

Occupier Experience & Community Management

Lead the Reception in preparing and executing a yearly occupier engagement strategy and plan for both buildings.
Support in delivering on-site events, pop-ups, and competitions.
Foster a strong community feel within the Walbrook Building through engagement initiatives.
Provide statistics and insights on occupier platform engagement and activities during monthly client meetings, identifying trends and opportunities.
Engage with client floor representatives to gather feedback on events and other FOH initiatives.
Collaborate with local suppliers to secure discounts and perks for occupiers.

Team Engagement

Inspire and develop the team to consistently deliver personalised and genuine customer service.

Conduct quarterly performance and development reviews for each team member, identifying training needs and providing timely feedback.

Train new starters and Support Team members, ensuring they are fully conversant with site-specific procedures, including emergency protocols.

Foster team spirit and collaboration across departments to deliver the highest level of service.

Address employee relations matters, conducting investigations, return-to-work interviews, and other HR-related tasks in collaboration with HR and the Operations Manager.

Regularly recognise team achievements and provide constructive feedback where improvement is needed.

Promote a one-team approach with security on-site through regular meetings, cross-training, and building strong working relationships.

Innovation and Technology

Stay informed on new Building Management technologies and innovations.
Critically evaluate current processes, suggesting improvements and enhancements to service delivery.
Share innovative ideas with the client and Operations Manager, focusing on continuous service improvement.
Stay up to date on industry trends and developments to ensure best practices are implemented.

Facilities Administration

Manage the visitor management and permit system access.
Order office supplies and stationery for the Walbrook Building, Management, Security, and Reception teams.
Attend and take minutes during occupier or management meetings.
Conduct monthly audits on key areas such as cleaning, building exterior, waste, maintenance, and engineering.
Standardise procedures and create processes to ensure operational efficiency (e.g., PO guides).
Assist the BM team with health and safety compliance and building regulations.
Work closely with Building Management on ad hoc projects and administrative tasks.
Collaborate with teams, including Security, Cleaning, and M&E, to ensure the smooth operation of the buildings.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

customer relations representative jobs in charing cross, gtl

Lead Receptionist

Second Line Support Analyst – RCJ & Judicial

Employee Relations Manager

HR Advisor - Employee Relations

Client Service Associate

UKVI Compliance & Administrative Review Officer

People Support Coordinator, art-K Central

Junior Talent Acquisition Coordinator (12 month fixed-term contract)

People & Culture Advisor

Analyst Relations Executive - 12 Month FTC

Media Solutions Representative

Performance Analyst - Band D – Strategy, Performance & Planning – Counter Terrorism Policing HQ

People Support Coordinator

Service Desk Agent

Second Line Support Analyst - RCJ & Judicial

DIRECTOR OF PEOPLE - OPERATIONS

Cargo Services & Operations Officer

Strategic People Partner

Accommodation Officer

Assistant Building Manager - The Post Building, London

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