About the Role
We are looking for a dedicated and customer-focused Home Ownership Officer to join our Housing & Leasehold Management team in Witney, Oxfordshire.
This is a rewarding opportunity where you will support applicants with long-term disabilities to purchase a share of a property through the HOLD (Home Ownership for people with Long-Term Disabilities) shared ownership scheme. You will guide customers through every stage of their journeyfrom initial assessment through to completionensuring they receive high-quality support and achieve the best possible outcomes.
Key Responsibilities
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Assess applicants for the HOLD shared ownership scheme and provide timely decisions
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Support customers through the full journey from application to completion
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Advise on property selection and negotiate best value within budget
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Manage relationships with agents, solicitors, and external partners
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Oversee conveyancing and ensure smooth progression of cases
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Build referral networks with local authorities and social care professionals
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Promote home ownership products through engagement and events
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Maintain accurate records and support handover processes
About You
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Experience in housing, property sales and purchases, or a similar environment
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Knowledge of shared ownership schemes and process of buying and selling properties is desirable
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Previous experience or understanding of the Social Housing sector is desirable
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Highly organised with excellent written and verbal communication skills in English, with the ability to build effective relationships
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Compassionate and professional approach
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Organised and capable of managing varied workload efficiently to meet deadlines and adapt to changing priorities
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Confident using IT systems, particularly Microsoft Excel, Word and Outlook
- Collaborative team player who works well across teams and with external partners
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Customer-focused, with empathy and experience and knowledge in supporting people with disabilities
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A proactive approach to problem-solving and delivering positive outcomes
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Flexible and adaptable with the ability to work from home when required
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Able to work effectively as part of a team and on your own
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Confident and courteous telephone manners
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Self-motivated and willingness to learn new skills when required
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Full clean UK driving licence and access to a vehicle
We are looking for someone who lives our PRIDE values Partnership, Respect, Innovation, Drive and Efficiency and is motivated by creating safer, better homes.
For more information about the role please contact Mariana Senior on 01993 226507 or Email: [email protected]
About the organisation:
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits of working for Advance:
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
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Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
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Sector specific training is provided as part of induction plus opportunities for professional development
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Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
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Long service awards payable in 5 year increments
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Golden Hello/refer a friend receive up to £500
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Cycle to work scheme
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Access to our Employee Assistance Programme
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Free DBS (Disclosures and Barring Service)
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Excellent opportunities to progress your career within Advance
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Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
Safeguarding:
At Advance, Safeguarding is embedded in our organisational culture it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.
As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.
We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support or of any member of our team please don’t hesitate to get in touch.
[email protected]
Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
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