Client relations specialist Work, Jobs in Charlestown, Fif (with Salaries)

Returns Specialist
Grant Westfield —Edinburgh
- ERP systems
- Annual leave
- Employee discount
Quality & Information Security Consultant & Trainer
QCS International Ltd —Cumbernauld
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Presentation skills
- Driving
- Free parking
- Work from home
Quick apply
Head of Operational Resilience & Continuity
FNZ —Edinburgh
- Full-time
- Military
- Master's degree
- Bachelor's degree
11d
Client Portfolio Manager - Private Equity
Columbia Threadneedle Investments —Edinburgh
- Full-time
- IT
- In-person
- Communication skills
- Work from home
SSAS & SIPP Senior Technician
XPS Pensions Group —Stirling
- Full-time
- Management
- Computer literacy
- English
- Employee discount
- Referral programme
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Management
- Business development
- No degree
Senior Security Consultant
Leonardo UK Ltd —Edinburgh
- £44,171 - £63,000 a year
- Full-time
- Hybrid work
- Engineering
- IT
- Flexible schedule
- Referral programme
Head of Credit, Edinburgh or London
Hampden Bank —Edinburgh
- Management
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Project Manager
Hollis —Edinburgh
- Call to connect
- Hybrid work
- Project management
- Flexible schedule
Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory
Deloitte —Edinburgh
- Hybrid work
- Business development
- Contracts
- Leadership
SIPP Trainee Technician
XPS Pensions Group —Stirling
- Full-time
- Computer literacy
- Microsoft Office
- Contracts
- Employee discount
- Referral programme
2d
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Edinburgh
- Full-time
- Microsoft Office
- Travel
- Leadership
Quick apply
Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory
Turner & Townsend —Edinburgh
- Full-time
- Hybrid work
- Master's degree
- No degree
- Business
Quick apply
Project Controls Specialists (all levels) - Performance & Reporting
Turner & Townsend —Edinburgh
- Full-time
- Data analysis skills
- Travel
- Leadership
Quick apply
Consultant / Senior Consultant / Principal Consultant - Programme Commercial Advisory
Turner & Townsend —Edinburgh
- Full-time
- Hybrid work
- Communication skills
Quick apply
Principal Land Consultant
WSP —Edinburgh
- Part-time
- Hybrid work
- Management
- Travel
- IT
- Flexitime
- Work from home
Retail Security Officer
Bardwood —Livingston
- £14 an hour
- Weekend availability
Quick apply
Senior Land Consultant
WSP —Edinburgh
- Part-time
- Hybrid work
- Management
- No degree
- Travel
- Flexitime
- Work from home
Procurement Consultant - All Levels (Security Cleared)
Turner & Townsend —Edinburgh
- Full-time
- Engineering
- Travel
- Contracts
Quick apply
Procurement Consultant
Turner & Townsend —Edinburgh
- Full-time
- Engineering
- Travel
- Contracts
Quick apply

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Returns Specialist

Grant Westfield -
Edinburgh

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Employee discount
On-site parking

Qualifications

ERP systems
3PL

Full job description

Edinburgh

Grant Westfield, the company behind the UK’s best-selling brand of waterproof wall panels, Multipanel and Naturepanel, is looking for a Returns Specialist to meet the business and customer needs regarding Customer Returns and failed deliveries. Thoroughly investigate and collate accurate information ensuring prompt and accurate responses to all parties. Delivering the best customer experience whilst also minimising the financial impact to business.

Team: Supply Chain

Key responsibilities:

This is a newly developed role, which will require the post holder to help develop robust systems/processes surrounding the Key Responsibilities to ensure responsibilities are met.

Office Based position

Own and maintain the Returns Address Inbox
Review of all RMA’s raised by customer via portal
Thorough Investigation of all RMA requests prior to acceptance/rejection ascertaining the system transactions v physical transactions and required course of action from Inventory/Finance and Customer relations perspective
Creation of RMA’s following investigation, ensuring correct reason codes are used (to enable data gathering for improvement opportunities)
Creation of replacement customer orders when required
Maintain Returns Manifest Database of when RMA’s collected and retuned to WM01
Maintain Failed Delivery manifest
Develop and build upon customer and 3pl relations
Work closely with customer, 3pl’s regarding and other departments with regards to RMA queries such as missing returns/qty discrepancies as highlighted by Materials Team
Attend daily call with third party logistics suppliers
Develop the RMA process for to enhance customer experience and reduce financial impact to business
Develop RMA reporting including but not limited to: RMA reasons, value etc. to drive improvement
Any additional duties as required by the business.

The successful candidate’s profile:

Skills and experience:

Essential

Customer Facing experience

Desirable

Knowledge of ERP systems

Competencies

Teamwork:

Friendly, approachable, cooperative, and assists others when required.
Shares knowledge, ideas and concerns with other members of the team and across the organisation.
Respects cultural differences and different opinions.

Flexibility:

Responds effectively to changing circumstances.
Adjusts tasks and priorities when required.

Communication and Organisation:

Ability to carry out duties in a professional manner.
Ability to plan, organise and prioritise workload.
Ensuring a clear understanding of the desired end result.
Ability to work independently as well as part of a team.
Ability to be firm with supply chains and providers when required.

Attention to detail:

Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met or exceeded.
Follows policies and procedures in using various equipment.
Completes all reports according to policies, procedures and standards.

Problem solving:

Deals with problems as soon as they arise.
Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself.
Acknowledges when doesn't know something and takes steps to find out.
Anticipates potential obstacles and develops plans to overcome them.
Uses critical thinking to analyse the situation and establish course of action.

Health & Safety:

Complies with all Health and Safety Procedures, as well as understanding of health and safety, and the impacts which actions can have.

What Grant Westfield will offer you:

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

33 days annual leave which increase with service up to a maximum of 38 days.
Additional holiday purchase scheme.
Health cash plan.
Bike to work scheme.
On-site parking.
Staff discount.
Sharesave options.

Apply Now

Refine Your Search

client relations specialist jobs in charlestown, fif

Returns Specialist

Quality & Information Security Consultant & Trainer

Head of Operational Resilience & Continuity

Client Portfolio Manager - Private Equity

SSAS & SIPP Senior Technician

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Senior Security Consultant

Head of Credit, Edinburgh or London

Project Manager

Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory

SIPP Trainee Technician

Project Controls Specialists - All Levels - Planning

Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory

Project Controls Specialists (all levels) - Performance & Reporting

Consultant / Senior Consultant / Principal Consultant - Programme Commercial Advisory

Principal Land Consultant

Retail Security Officer

Senior Land Consultant

Procurement Consultant - All Levels (Security Cleared)

Procurement Consultant

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