It executive Work, Jobs in Charlwood, Wsx (with Salaries)

Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Windows
- Supervising experience
4d
Paid Media Manager
addmustard —Brighton
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Flexitime
- Work from home
Quick apply
9d
Corporate Professional Chauffeur, Security & Estate Support for HNW CEO
Surrey Housekeepers —Weybridge
- From £75,000 a year
- Full-time
- Maintenance
- Driving
- Annual leave
9d
PA/Operations Role (Requires 5+ years 1: 1 PA experience)
HJ Property Management —London
- £30,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- QuickBooks
Quick apply
AR & Banking Executive
Specialist Holidays Group —Horsham
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Microsoft Office
- Store discount
- Health & wellbeing programme
Quick apply
2d
HR Data & Technology Services Manager (DTA Lab)
Department for Transport —London
- £35,663 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
3d
Senior Operations and IT Risk & Governance Analyst -Secondment 9-12 months
Allianz —Guildford
- £52,500 a year
- Full-time
- Hybrid work
- No degree
- Employee discount
Economic Strategy Manager
Gatwick Airport Limited —Gatwick Airport
- £4,750 - £61,101 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Free parking
4d
New Business Sales Executive - 12 Month FTC
ELMOgroup —Horsham
- £34,500 a year
- Full-time
- Hybrid work
- Management
- Sales
- Project management
- Employee assistance programme
- Life insurance
Events Assistant
Logistics UK —Royal Tunbridge Wells
- £25,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Sales Executive- uncapped commission
Grundon —Salfords
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
Digital & Social Executive
DERTOUR UK —Dorking
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Travel
- Free parking
- Work from home
Quick apply
9d
Senior Reward Specialist - 12 month Fixed Term Contract
1st Central —Haywards Heath
- £75,000 - £90,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
Digital Marketing Executive
Rainbow Trust Children's Charity —Leatherhead
- Up to £27,000 a year
- Annual leave
- Employee assistance programme
6d
Deputy Clerk to the Surrey Lieutenancy
Surrey County Council —Reigate
- £55,486 - £60,898 a year
- Weekend availability
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2d
Senior Manager, Hardware and Software Asset Management
KBR —Leatherhead
- Full-time
- Oracle
- Analysis skills
- Presentation skills
Associate Director- Programme Delivery
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- Up to £88,000 a year
- Management
- Microsoft Office
- Business development
10d
Workplace Experience Receptnst
CBRE —Crawley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Finance Executive - Accounts Payable
Sportpursuit —London
- £26,500 - £27,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
- Employee discount
Quick apply
5d
Commercial Operations Specialist - Data
Air Partner —Gatwick Airport
- £40,000 a year
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme

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Senior IT Customer Support Analyst, Desktop Support

KBR -
Leatherhead

Apply Now

Job details

Full-time
4 days ago

Qualifications

Desktop support
ITIL Certification
Operating systems
Computer Science
SAP
CCNA
Windows
Technical support
Supervising experience
Presentation skills
Bachelor's degree
CompTIA Network+
Mentoring
Computer networking
Mac OS
IT
Linux
Root cause analysis
Project leadership
Leadership
CompTIA A+
Information Technology

Full job description

Title:

Senior IT Customer Support Analyst, Desktop Support

KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and technical leadership across enterprise desktop services throughout the United Kingdom and supported regional locations. Acting as a senior escalation point, this role is responsible for resolving complex end-user computing issues, supporting Microsoft-based technologies, and ensuring the delivery of high-quality support services aligned with established service objectives.

The successful candidate will also provide leadership and guidance to support personnel, contribute to service improvement initiatives, and collaborate with infrastructure, security, network, and business teams to enhance operational effectiveness. This role combines hands-on technical expertise with team leadership and service delivery responsibilities in a dynamic enterprise environment.

This is a permanent full-time position based in the United Kingdom. Due to the nature of the work and customer requirements, candidates must be eligible to obtain and maintain the appropriate UK security clearance where required.

In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. This role will ultimately be part of the new company. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.

Key Responsibilities

Technical Support & Escalation Leadership

Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
Provide customer support to internal and external customers within established service levels.
Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
Perform advanced break/fix troubleshooting and root-cause analysis for endpoint hardware and software issues.
Install, configure, and support Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and associated enterprise technologies.
Troubleshoot authentication technologies, including multifactor authentication (MFA), smart cards, digital certificates, single sign-on (SSO), and identity-related services.
Diagnose and resolve local and network printing issues, including troubleshooting enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.
Support workstation refresh programs and end-user data migrations.
Provide support for virtual desktop infrastructure (VDI) and remote-access technologies.
Deliver audiovisual support for conference rooms, executive meetings, and critical videoconferencing events.
Support IP telephony and collaboration technologies, including Microsoft Teams and similar enterprise communication platforms.
Perform advanced network troubleshooting and work closely with network engineering teams to resolve connectivity issues.
Collaborate with vendors and third-party providers to resolve technical issues requiring external escalation.
Support office openings, closures, relocations, and project site deployments.
Maintain accurate asset inventories and equipment lifecycle records.

Leadership & Process Management

Provide technical leadership and strategic input related to Tier 2 desktop support operations.
Lead or coordinate the daily activities of support personnel, including geographically dispersed team members.
Mentor, train, and support junior technicians and service desk personnel.
Identify recurring issues, process inefficiencies, and operational risks and implement corrective actions.
Coordinate resolution activities for cross-functional incidents involving networking, cybersecurity, infrastructure, voice, and enterprise application teams.
Develop and improve support processes, procedures, and operational standards.
Prepare and present service delivery reports, ticket metrics, SLO performance reviews, and operational dashboards.
Maintain technical documentation, knowledge articles, support procedures, and runbooks.
Participate in on-call support rotations and executive/VIP support activities as required.

Basic Qualifications

Education & Experience

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
5+ years of enterprise desktop support experience.
Experience providing Tier 2 or Tier 3 desktop support within a Microsoft-based environment.
Experience leading, mentoring, or directing the work of other technical support professionals.

Skills & Competencies

Advanced knowledge of desktop support operations, service management processes, and enterprise IT environments.
Strong leadership and team coordination skills.
Advanced troubleshooting skills across Windows operating systems, Microsoft 365, endpoint technologies, and hardware platforms.
Experience troubleshooting and supporting Apple MacBook devices and macOS operating systems.
Experience troubleshooting enterprise network printing environments, including network-connected printers, print servers, print management solutions, and printer connectivity issues.
Strong verbal, written, and presentation skills.
Experience developing reports and presenting operational metrics to management.
Ability to manage multiple priorities in a fast-paced environment.
Excellent customer service, stakeholder engagement, and problem-solving capabilities.

Preferred Qualifications

One or more of the following certifications: ITIL Foundation Certification, CompTIA A+ or Network+ certifications, Microsoft Endpoint Administrator, or Modern Desktop Administrator certification.
Cisco networking experience or CCST/CCNA certification.
Linux administration experience.
Experience with SAP or asset management systems.
Project leadership or supervisory experience.

Additional Requirements

Must have the legal right to work in the United Kingdom.
Eligibility to obtain and maintain BPSS, SC, or higher levels of security clearance may be required.
Some travel throughout the UK and customer locations may be required.
Participation in on-call support rotations may be required.

Apply Now

Refine Your Search

it executive jobs in charlwood, wsx

Senior IT Customer Support Analyst, Desktop Support

Paid Media Manager

Corporate Professional Chauffeur, Security & Estate Support for HNW CEO

PA/Operations Role (Requires 5+ years 1: 1 PA experience)

AR & Banking Executive

HR Data & Technology Services Manager (DTA Lab)

Senior Operations and IT Risk & Governance Analyst -Secondment 9-12 months

Economic Strategy Manager

New Business Sales Executive - 12 Month FTC

Events Assistant

Sales Executive- uncapped commission

Digital & Social Executive

Senior Reward Specialist - 12 month Fixed Term Contract

Digital Marketing Executive

Deputy Clerk to the Surrey Lieutenancy

Senior Manager, Hardware and Software Asset Management

Associate Director- Programme Delivery

Workplace Experience Receptnst

Finance Executive - Accounts Payable

Commercial Operations Specialist - Data

I want to receive the latest job alerts for it executive in charlwood, wsx

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