client onboarding manager Work, Jobs in cheadle, gtm (with Salaries)

Customer Experience Team Manager
Beauty Works —Cheadle
- Overtime
- Management
- Customer service
- Hair styling
- Free parking
- Health & wellbeing programme
Quick apply
12d
Fulfilment Manager
SimpliSafe Ltd —Trafford
- £40,000 - £45,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Client Onboarding Manager
Williams Stanley and Co —Manchester
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Letting Agent
The Letting Experts —Manchester
- £70,000 - £100,000 a year
- Remote
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Onboarding Account Manager - Key Accounts
PHMG Careers —Manchester
- £40,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Office Coordinator
Bibby Financial Services —Salford
- £26,000 - £30,000 a year
- Full-time
- Organisational skills
- Financial services
- Gym membership
Quick apply
5d
Onboarding Account Manager
PHMG Careers —Manchester
- £36,500 a year
- Monday to Friday
- Customer service
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
9d
Receptionist
LAH Property Marketing —Manchester
- £28,509 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
9d
Senior Vice President, Client Operations Manager
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Management
- Bachelor's degree
Fulfilment Manager
SimpliSafe —Manchester
- £40,000 - £45,000 a year
- Microsoft Office
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Business Development Manager
razorblue Careers —Salford
- Up to £50,000 a year
- Hybrid work
- Sales
- English
- Microsoft Office
- Life insurance
Quick apply
Client Executive
Close Brothers —Manchester
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
Junior Account Manager
LOGISTIS LIMITED —Manchester
- £25,000 - £27,000 a year
- Part-time
- Sales
- Marketing
- Customer service
- Referral programme
Quick apply
11d
Document Review Manager
DWF —Manchester
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Project management
Credit Control Manager
Go Traffic Management —Salford
- £40,000 - £45,000 a year
- Hybrid work
- Microsoft Excel
Quick apply
3d
Senior Vice President, OPS Business Technology Liaison Manager
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
SHE Manager
Mitie —Stockport
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
4d
Talent Sourcing Partner
Magnit —Knutsford
- Human resources
- Financial services
- Communication skills
- Employee discount
HRBP
Allegion —Bury
- Full-time

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Customer Experience Team Manager

Beauty Works
Cheadle

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Management
Customer service
Hair styling
English
Supervising experience
Zendesk
Hair extensions
IT
Leadership
Communication skills

Full job description

Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semipermanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.

Job Summary

The Customer Experience Team Manager is responsible for leading the Customer Experience team, delivering exceptional service across both trade and retail channels. Acting as a key representative of the brand, this role focuses on building strong customer relationships while ensuring every interaction reflects quality, care, and expertise.

The position involves supervising and developing a team of Customer Experience Executives, driving performance, and fostering a customer-first culture. The Customer Experience Team Manager plays a critical role in enhancing the overall customer journey, ensuring clients feel confident, supported, and inspired throughout their experience.

Role Outline & responsibilities

Lead, motivate, and develop the Customer Experience team, providing ongoing coaching, guidance, and performance management
Oversee daily customer service operations across all communication channels (phone, email, chat, and messaging)
Manage and resolve escalated customer queries and complaints with professionalism, empathy, and efficiency
Drive a customer-centric culture that strengthens brand loyalty and satisfaction
Monitor team performance and key service KPIs, identifying and implementing continuous improvements
Support recruitment, onboarding, and training to build a high-performing team
Collaborate cross-functionally with internal departments (e.g. sales, operations, marketing) to improve the customer journey
Ensure adherence to company policies, service protocols, and brand tone of voice
Analyse customer feedback and trends to identify opportunities for service enhancements

Key Skills

Proven experience in a customer experience or service centre environment, ideally within beauty, fashion, cosmetics, or a related industry
Previous leadership or supervisory experience, with a strong focus on coaching and team development
Strong background in complaint resolution and delivering solutions that build trust and confidence
Excellent telephone, written, and interpersonal communication skills
Strong IT proficiency; experience with Zendesk is advantageous
Experience or knowledge of hairdressing or hair extensions is preferred
Ability to make sound, independent decisions within established service frameworks
Flexible availability, including weekends and occasional overtime
High energy, positive mindset, and a genuine passion for delivering outstanding customer experiences

Job Types: Full-time, Permanent

Benefits:

Additional leave
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Application question(s):

Are you able to commute daily to our office location (SK8)?
What are your salary expectations (GBP per annum)?
Are you able to work full-time hours (37.5h/week)?

Experience:

Management: 2 years (preferred)
Customer service: 5 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

client onboarding manager jobs in cheadle, gtm

Customer Experience Team Manager

Fulfilment Manager

Client Onboarding Manager

Letting Agent

Customer Success Manager

Onboarding Account Manager - Key Accounts

Office Coordinator

Onboarding Account Manager

Receptionist

Senior Vice President, Client Operations Manager

Fulfilment Manager

Business Development Manager

Client Executive

Junior Account Manager

Document Review Manager

Credit Control Manager

Senior Vice President, OPS Business Technology Liaison Manager

SHE Manager

Talent Sourcing Partner

HRBP

I want to receive the latest job alerts for client onboarding manager in cheadle, gtm

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