Here are CitySuites, we are looking for a friendly, proactive, and professional person to join our Concierge team. If you are passionate about hospitality and dedicated to delivering exceptional service to our residents and guests, we would love to hear from you!
Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5* apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease.
Along our journey, we’ve immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Cafe Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions.
We’re made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. We’re proud to be a part of the CitySuites story.
As a Concierge, you will provide a personalised service to residents and guests, ensuring that their needs are met with exceptional attention to detail and professionalism.
A Concierge is an essential part of the hospitality or service industry, providing invaluable assistance to guests and ensuring their experience is memorable and stress-free. The role demands a high level of customer service, professionalism, and a passion for helping others.
Key Responsibilities:
· Guest Services:
o Greet guests in a warm, friendly, and professional manner, creating a welcoming and positive experience.
o Respond to guest requests, enquiries, and complaints efficiently, ensuring all interactions are handled with courtesy and care.
o Assist guests with exiting vehicles from the nearby Q-Park car park, providing support and ensuring a smooth and convenient departure experience.
· Local Knowledge and Recommendations:
o Provide guests with tailored recommendations for restaurants, activities, sightseeing opportunities, and shopping based on their individual preferences and needs.
o Maintain up-to-date knowledge of local events, attractions, and services to offer guests the best possible advice and enhance their overall experience.
· Communication and Coordination:
o Maintain clear and effective communication with guests, colleagues, and relevant teams to ensure a seamless experience throughout their stay or visit.
o Coordinate guest assistance and operational requirements to support efficient daily service delivery.
· Problem Resolution:
o Address and resolve guest concerns, complaints, or issues promptly and professionally, ensuring guest satisfaction is maintained.
o Anticipate potential challenges and take proactive steps to provide solutions and deliver a smooth guest experience.
· Facility and Operational Support:
o Conduct regular swimming pool checks, including monitoring pH and chlorine levels, to ensure compliance with safety requirements and maintain high water quality standards.
o Manage waste disposal procedures by removing and relocating bins when required, ensuring the chute system remains operational, efficient, and effective.
Competencies and Skills:
· Pro-active with a hands-on approach.
· Passion for the hospitality industry.
· Ability to manage work ensuring that tasks assigned are delivered.
· Ability to find creative solutions, offering recommendations.
· Personal integrity, with the ability to work in an environment that demands excellence.
· Strong communication and listening skills.
· Ability to work collaboratively at all levels within the department.
· An open and positive personality.
Job Types: Full-time, Permanent
Work Location: In person
