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Customer Experience Specialist

Civic Recruitment Limited
Sutton

Quick apply

Job details

Temporary | Fixed term contract

Qualifications

Management
Administrative experience
Communication skills
Time management

Full job description

Job Description

Job Title: Temporary Allocations & Voids Administrator

Location: Sutton, Greater London (on-site presence required)

Contract Type: Temporary / Contract

Job Purpose:

This is a 2-month contract role supporting the successful handover of a new 92-unit housing development in Sutton. The purpose of this role is to provide comprehensive administrative support to the Allocations team, ensuring a smooth and efficient key-to-key process for new residents while maintaining service standards for ongoing voids management.

About the Role

We are facilitating the delivery of a brand-new residential development, with phase one already underway. As a Temporary Allocations & Voids Administrator, you will play a crucial role in ensuring the seamless transition of residents into their new homes. Working closely with Allocations Officers, you will manage administrative processes, allowing the wider team to focus on lettings activities such as shortlisting, viewings, and sign-ups. You will also contribute to the efficient turnaround of void properties, supporting an average of 10 lets per week.

Key Responsibilities

Resident & Site Support

Act as the main point of contact for residents regarding the key-to-key process
Provide on-site support during move-in days at the new development
Assist residents with queries, ensuring a positive and efficient experience

Coordination & Appointments

Prepare viewing and tenancy sign-up packs
Schedule and coordinate appointments for prospective tenants
Ensure all documentation is accurate and prepared in advance

Data & Systems Management

Maintain and update the voids tracking spreadsheet with nomination and letting dates
Manage workflow tasks and administrative trackers
Upload and maintain accurate records on the NEC housing management system

Compliance & Key Management

Collate compliance certificates and ensure records are complete
Manage key handovers and returns, particularly for temporary accommodation moves
Support general compliance and audit requirements

Experience Required

Previous administrative experience within:
- Social housing
- Local authority
- Lettings or voids management
Experience supporting high-volume, fast-paced operations
Proven ability to manage multiple tasks effectively

Qualifications

No specific formal qualifications required
Relevant housing or business administration qualification is beneficial

Skills & Competencies

Excellent organisational and time-management skills
Strong attention to detail and accuracy
Clear and professional communication skills
Ability to work both independently and as part of a team
Comfortable working in a fast-paced, evolving environment

Systems Knowledge

Familiarity with housing management systems is required
Experience using NEC systems is highly desirable

Additional Information

This is a 2-month temporary contract
Pay is provided on a bi-weekly basis
Opportunity to be part of a significant local housing development project
Immediate or short-notice availability is highly desirable

Quick apply

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Job Description

Job Title: Temporary Allocations & Voids Administrator

Location: Sutton, Greater London (on-site presence required)

Contract Type: Temporary / Contract

Job Purpose:

About the Role

Key Responsibilities

Resident & Site Support

Coordination & Appointments

Data & Systems Management

Compliance & Key Management

Experience Required

Qualifications

Skills & Competencies

Systems Knowledge

Additional Information