Workforce manager Work, Jobs in Cheam, Gtl (with Salaries)

Multi-Site Patient Services & Operations Manager
Love Teeth Dental —Sutton
- £35,000 - £45,000 a year
- Full-time
- Recruiting
- Organisational skills
- Front desk
Quick apply
11d
Specialist Support Worker- Adolescent Service
London Borough of Sutton —Sutton
- £38,256 - £46,968 a year
- Weekend availability
- Hybrid work
- Annual leave
- Employee discount
10d
Deputy Service Manager
Together for Mental Wellbeing —Sutton
- £29,567.22 a year
- Word processing
- Computer literacy
- Writing skills
Quick apply
Relief Community Programme Assistant
The Salvation Army —Sutton
- £14.80 an hour
- Management
- English
5d
Program Manager – Global Workforce Solutions
HeadFirst B.V. —London
- £5,000 - £8,000 a month
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Continuous improvement
Quick apply
Community Centre Manager
The Salvation Army —Sutton
- £29,874 a year
5d
Final Mile Territory Manager
Evri —Gatwick Airport
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Locality Manager
Hackney Borough Council —Hackney
- £55,353 - £57,495 a year
- Full-time
- Budgeting
- Training & development
- Communication skills
International Strategy & Operations Senior Manager, Commerce (French Speaking)
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Work from home
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
4d
E+ Grant Manager
British Council —London
- £32,381 a year
- Full-time
- Hybrid work
- English
- Team management
- No degree
Sutton Connect Housing Support Coordinator
London Borough of Sutton —Carshalton
- £31,719 - £34,616 a year
- Full-time
- Annual leave
- Employee assistance programme
5d
Box Office Assistant
Legends Global (Europe) —Wembley
- Computer literacy
- Computer skills
- Communication skills
11d
Resident Manager (Leatherhead)
Get Living —Leatherhead
- Continuous improvement
- Front desk
- Communication skills
10d
Operations Manager
HM Courts & Tribunal Service —London
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
2d
Customer Experience Manager
ATG Entertainment Limited —Woking
- £42,800 a year
- Full-time
- Hotel
- Presentation skills
1d
Stadium Tours Duty Manager - Casual
The Football Association —Wembley Stadium
- Weekend availability
- Microsoft Word
- CRM software
- Team management
2d
EHC Coordinator
City of Westminster Council —Kensington
- £42,912 - £46,854 a year
- Management
- Experience working with children
- Conflict management
12d
Housing Manager
London Borough of Sutton —Sutton
- £41,251 - £45,886 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
Project Officer
University College London —London
- £43,981 - £54,019 a year
- Full-time
- Hybrid work
- Databases
- University
- Annual leave
- Work from home
5d

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Multi-Site Patient Services & Operations Manager

Love Teeth Dental
Sutton

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
11 days ago

Qualifications

Front of house supervision
Operations management
Patient appointment coordination
Coaching
Process improvement
Complaint handling
Patient service
Performance management
Appointment booking and call handling
Continuous improvement cycles oversight
Decision making
Recruiting
Organisational skills
Operational strategy development
Front desk
Employee performance appraisals
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Multi-Site Patient Services & Operations Manager

Role Overview

Job Title: Multi-Site Patient Services & Operations Manager

Location: Multi-site - Sutton, Cheam, Stonecot, Worcester Park, New Malden and Chessington

Contract: Full Time (Part Time Available)

Salary: £35k-£45k per annum

Must be a car driver/owner.

The Role

We are looking for an experienced, highly organised and commercially aware Multi-Site Patient Services & Operations Manager to lead reception, patient services and non-clinical operations across our six practices.

This is a unique role combining reception leadership, patient services and multi-site operations.

The successful candidate will be responsible for ensuring that our reception and patient journey functions operate consistently, efficiently and professionally across all six locations. Clinical management, governance and compliance sit outside this role.

Your key focus will be on people, patients, processes, performance and operational delivery.

You will be the key link between the individual practices and the senior leadership team, ensuring that each site has the systems, people, structure and support required to perform effectively.

This role is responsible for reception, patient services and non-clinical operations across the group. Clinical governance, clinical decision-making and clinical performance sit outside the role. The successful candidate will work closely with clinical and senior management teams to ensure each practice runs effectively.

Key Responsibilities

Multi-Site Operations

Lead reception, patient services and non-clinical operations across six practices.
Ensure consistent operational standards, processes and ways of working across all sites.
Identify operational inefficiencies and implement practical improvements.
Develop and maintain clear SOPs and operational procedures.
Monitor operational performance and drive agreed standards and targets.
Work closely with senior management to resolve operational issues.
Support the opening, development and integration of new sites where required.
Ensure effective communication and information flow between sites and central management.
Act as the escalation point for significant non-clinical operational issues.

Reception & Patient Services

Lead and develop the reception function across all six practices.
Provide clear leadership to front-of-house teams.
Establish consistent standards for telephone handling, appointment booking, patient communication and reception presentation.
Ensure patients receive a consistently excellent experience regardless of which practice they attend.
Review and improve appointment-booking processes, diary utilisation and patient conversion.
Monitor cancellations, failures to attend, rebooking and outstanding appointments.
Support practices in maximising appropriate diary utilisation and reducing unused capacity.
Ensure patient queries and complaints are handled promptly, professionally and consistently.
Develop reception teams to be confident, knowledgeable and commercially aware while maintaining a warm, patient-focused approach.

People Management

Recruit, onboard and retain high-performing staff.
Lead, coach and performance-manage reception teams.
Establish clear objectives, responsibilities and performance expectations.
Conduct regular one-to-ones, performance reviews and development discussions.
Identify training needs and coordinate appropriate training across the group.
Address performance and conduct issues appropriately and in line with company policies.
Build a positive, accountable and collaborative culture across the six sites.
Support workforce planning, staffing levels and holiday/absence management.
Strong people-management and leadership skills.
Experience managing KPIs and operational performance.
Excellent organisational and prioritisation skills.
A strong understanding of customer/patient experience.
Commercial awareness and confidence working with operational data.
Experience implementing processes and improving operational performance.
Excellent communication and interpersonal skills.
The confidence to challenge poor performance and hold people accountable.
A practical, hands-on approach - willing to get involved when a site needs support.

Personal Attributes

We are looking for someone who is:

Organised — able to manage six sites without losing sight of the detail.
Commercially minded — understands that great patient service and strong business performance should work together.
People-focused — able to motivate, coach and develop teams.
Accountable — takes ownership and follows things through.
Approachable — someone site teams feel comfortable coming to for support.
Decisive — able to make sensible decisions and resolve problems quickly.
Process-driven — enjoys creating structure and consistency.
Adaptable — comfortable moving between strategic planning and hands-on problem solving.
Results-focused — able to turn operational plans into measurable improvements.

Why This Role Matters

With six practices, consistency becomes increasingly important. This role will provide the operational leadership and structure that connects the individual practices into one high-performing group.

The successful candidate will have significant influence over how patients experience the business, how effectively the practices operate and how well our non-clinical teams perform.

This is an opportunity for someone who enjoys making things work better, developing people and creating a consistent, high-quality patient experience across multiple locations.

Pay: £35,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

workforce manager jobs in cheam, gtl

Multi-Site Patient Services & Operations Manager

Specialist Support Worker- Adolescent Service

Deputy Service Manager

Relief Community Programme Assistant

Program Manager – Global Workforce Solutions

Community Centre Manager

Final Mile Territory Manager

Locality Manager

International Strategy & Operations Senior Manager, Commerce (French Speaking)

Customer Experience Manager

E+ Grant Manager

Sutton Connect Housing Support Coordinator

Box Office Assistant

Resident Manager (Leatherhead)

Operations Manager

Customer Experience Manager

Stadium Tours Duty Manager - Casual

EHC Coordinator

Housing Manager

Project Officer

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