2nd line support engineer Work, Jobs in Cheddar, Som (with Salaries)

2nd Line Technical Support
iFacility —Shepton Mallet
- Up to £28,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Bristol-Based IT Technician - Schools/Business - 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
6d
IT & Applications Support Engineer
Haseltine Lake Kempner —Bristol
- Full-time
- Hybrid work
- Travel
- Communication skills
11d
2nd Line Technical Analyst
Xerox —Bristol
- Full-time
- Windows
- Analysis skills
- Presentation skills
5d
IT and Applications Support Engineer
Haseltine Lake Kempner —Bristol
- Full-time
- Hybrid work
- Travel
- Communication skills
4d

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2nd line support engineer jobs near cheddar, som

2nd Line Technical Support

iFacility -
Shepton Mallet

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
6 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
CCTV
LAN
Ticket management
Maintenance
WAN
Organisational skills
IP networking
Customer support
Remote diagnostics
Time management
Help desk

Full job description

Job Title: Technical Support / Remote Commissioning
Company: iFacility
Hours: Full Time

Core Requirements

Technical Skills: Strong networking knowledge (LAN/WAN, IP Addressing) and troubleshooting via the OSI Model. (IT qualifications are a strong plus).
Experience: Proven background in a fast-paced Technical Support role with a track record of excellent customer service.
Bonus Skills: Experience with Network CCTV, Intruder Alarms, or Access Control systems.

About Us

iFacility provides advanced security systems for major brands across the UK. We are rapidly growing and need tech-savvy, highly organised problem solvers to join our Operations team.

What You’ll Do

Remote Support: Provide 1st-line support, maintenance, and remote commissioning for iFacility security systems (CCTV, alarms, access control).
Engineer Coordination: Assist field engineers with remote diagnostics, hardware preparation, and site documentation (RAMS/Permits).
Ticket Management: Handle customer calls and emails, resolving technical issues within strict SLAs.
Administration: Accurately document new installs, update case management platforms, and ensure Control Rooms (ARC) can monitor systems effectively.

What We Offer

Competitive salary & generous annual leave.
Career development, training, and wellness programmes.
Free parking and an employee referral bonus.

Note: As a security company, all successful applicants must pass strict background checks (Basic DBS, 5-year employment/address history, credit, and social media checks).

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

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2nd line support engineer jobs in cheddar, som

2nd Line Technical Support

Bristol-Based IT Technician - Schools/Business - 1st/2nd Line

IT & Applications Support Engineer

2nd Line Technical Analyst

IT and Applications Support Engineer

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