Customer support & client services managers Work, Jobs in Cheddleton, Sts (with Salaries)

Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
13d
Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
4d
Service Team Leader
ISS Facility Services —Stoke-on-Trent
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d

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customer support & client services managers jobs near cheddleton, sts

Customer Success Team Leader - Mercedes Benz

LSH Auto
Stockport

Quick apply

Job details

£51,600 a year

Benefits

On-site gym
Company pension
Referral programme
Car scheme

Qualifications

Customer service
Leadership
Communication skills

Full job description

LSH Auto is seeking a proactive and dedicated Customer Success Team Leader for our Mercedes Benz division. You will be responsible for leading and inspiring the Customer Success team to deliver exceptional service and ensure customer satisfaction throughout their ownership journey.

This role is based at our flagship dealership in Stockport and involves managing team performance, handling escalated customer enquiries, and implementing strategies that enhance customer loyalty.

Hours - 45

Salary - £51,600 including OTE bonus

Requirements

Key Responsibilities:

Lead and motivate the Aftersales team, fostering a customer-centric culture.
Manage day-to-day operations of the team to meet performance goals and KPIs.
Handle escalated customer issues promptly and professionally to ensure resolution.
Develop and implement customer success strategies to improve retention and satisfaction.
Collaborate with sales, service, and other departments to provide a seamless customer experience.
Monitor customer feedback and identify areas for improvement.

Qualifications and Skills:

Previous experience in a leadership role within customer service or automotive industry preferred.
Strong communication, interpersonal, and leadership skills.
Excellent problem-solving abilities and a proactive approach.
Ability to manage and inspire a team to achieve targets.
Passion for delivering outstanding customer experiences.
Knowledge of Mercedes Benz products and services is advantageous.

Benefits

A range of Mercedes Benz training and leadership programmes
Refer a friend scheme – up to £1000
Funded ongoing training and development
Platinum Plus Rewards Scheme
Colleague Car Purchase Scheme
Eye care Vouchers
Life Assurance (4 x annual salary)
31 days holiday (including bank holidays), rising to 38 days with length of service
Wellbeing Support
Company Pension
On site gym

Quick apply

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customer support & client services managers jobs in cheddleton, sts

Customer Success Team Leader - Mercedes Benz

Out of Hours Team Leader

Out of hours Contact Centre Supervisor

Service Team Leader

Other jobs to consider

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