Retention specialist Work, Jobs in Cheddleton, Sts (with Salaries)

Mortgage Consultant
Leek Building Society —Leek
- £26,425 - £31,500 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
12d
IT Technician – CRM Specialist
elix sourcing solutions —Stoke-on-Trent
- £35,000 - £40,000 a year
- Monday to Friday
- CRM software
- Salesforce
- IT
Customer & Product Retention Specialist
JCB —Uttoxeter
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Gym membership
5d
Junior People Partner
Hometree Group —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- IT
- In-person
- Employee discount
Quick apply
QA Systems Specialist
Bespak —Holmes Chapel
- £46,000 a year
- Temporary
- Free parking
Quick apply
Electrical Maintenance Engineer
elix sourcing solutions —Stoke-on-Trent
- £42,000 - £46,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
Adult Skills Tutor (Adult and Community Learning)
City of Stoke-On-Trent —Stoke-on-Trent
- £33,699 - £36,363 a year
- 8 hour shift
- English
- Administrative experience
- Communication skills
21h
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Senior Residential Childcare Practitioner
United Children Ltd —Stoke-on-Trent
- £34,000 - £35,900 a year
- Overtime
- Driving
- Organisational skills
- Care plans
- Free parking
- Paid training
Quick apply
1d
Clinical Specialist
PROCEPT BioRobotics UK, Limited —Derby
- Bachelor's degree
- No degree
- Travel
Quick apply
5d
Clinical Account manager
Waters Corporation —Manchester
- English
- Master's degree
- Bachelor's degree
Regional People Business Partner - 12 months FTC
Pets at Home —Cheadle
- £50,000 - £60,000 a year
- Weekend availability
- Travel
- Human resources
17h
Account Manager - Fire
Total Fire Safety —Burton-On-Trent
- Full-time
- Remote
- CRM software
- Business development
- Travel
Quick apply
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Remote
- Sales
- ERP systems
- IT
Quick apply
2d
Head of Leisure
THG Ingenuity —Hale Barns
- Management
- Customer service
- Hotel
Quick apply
Performance Marketing Manager | EU - THG Nutrition
THG —Manchester
- Project management
- Organisational skills
- Marketing
- Annual leave
- Employee assistance programme
Quick apply

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retention specialist jobs near cheddleton, sts

Mortgage Consultant

Leek Building Society -
Leek

Quick apply

Job details

Permanent | Full-time
£26,425 - £31,500 a year
12 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Microsoft Office
Organisational skills
Purchasing
IT
Communication skills
Time management

Full job description

Location: Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.

Employment type: Full-time, permanent position.

Salary: £26,425 - £31,500.

Working hours: 35 hours per week, worked flexibly.

Reports to: Mortgage Training & Competence Manager

The Organisation

At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.

Our colleagues are one of the communities we support. Weve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers.

Were proud to be an awardwinning employer, accredited as a Great Place to Work based on our latest colleague survey, and were equally proud to have been recognised externally for the work we do - winning Best Building Society and Best Specialist Mortgage Provider at the 2026 British Bank Awards.

Job Purpose & Scope

To ensure that all enquiries to the Society in relation to direct mortgage business are prequalified in line with the Societys Retail Credit Risk Policy, resulting in good quality mortgage appointments for Mortgage Advisers (MAs). The effective management of MAs diaries to help all available mortgage timeslots used efficiently. Management of the Societys mortgage retention process to support that existing customers are contacted in line with policy and customer retention level objectives are met, as well as annual and adhoc contact strategies to customers on the Societys Standard Variable Rate/closed mortgage products. Provide administrative support to the Mortgage Advice and Retentions Manager and MAs where required. Provide administrative and telephone support to other teams falling within the Society, e.g. Intermediary Mortgage Team. There is the potential for this role to include working towards achieving the status of a Mortgage Adviser, as and when a suitable position becomes available, should the role-holder show readiness and capability. This would require the role-holder to hold or be willing to work towards achieving the CeMap qualification within a specified timeframe.

Duties and Key Responsibilities

Customer Focus

Deliver a first-class professional customer service ensuring that customers and
brokers are valued and that their interests are at the heart of your activity.
Communicate with customers what information will be required for a full
mortgage interview or Decision in Principle.
Using your effective communication/questioning skills to ensure you obtain all
the required information to assess eligibility for a Leek Mortgage, ensuring full
compliance with our Retail Credit Risk Policy and referring to Senior Underwriters
where appropriate.
Produce and send out relevant documentation to customers for mortgage
retention purposes.
Chase-up mortgage retention customers to maximise mortgage retentions.
Produce and send out relevant documentation to customers who are on our
Standard Variable Rate/closed mortgage products.

To carry out any other duties as may reasonably be required

Person Specification

Qualifications & Knowledge

Essential

Knowledge of all parts of the Microsoft Office suite

Desirable

CeMAP qualification or equivalent is desirable.

Experience

Understanding of the house-buying process and mortgages. ·
Complying with defined rules, procedures and regulation and adhering to these.
Delivering results whilst maintaining regulatory / compliance requirements

Skills & Abilities

Provides a quality, professional and compliant service.
The ability to deliver results whilst meeting regulatory/compliance requirements.
Organisational and time management skills · The ability to work effectively as part of a team and independently using own initiative.
Accurate and professional in communication, written and verbal at all levels.
Excellent interpersonal skills
Good all round IT skills, including being proficient in the use of Word and Excel
Good attention and eye for detail to ensure mailings are issued accurately and compliantly.
Ability to build effective relationships with customers and colleagues across the business

Other Requirements

Able to work evenings and weekends when required.
Ability to contribute to the teams ideas to consistently improve the customer experience.
Tact and diplomacy are required to deal with customers in certain circumstances.
Assessment required as to whether borderline cases are worth further referral to relevant personnel.
A Basic DBS check will be undertaken upon an offer of employment.

Benefits

35 hour working week (full-time)
7.5% employer pension contribution
Minimum of 26 days paid holiday a year, plus bank holidays
Holiday purchase/sale scheme
Free health screening
24/7 GP access for you and your close family
Comprehensive mental health support including counselling sessions and mental health first aiders
Workplace savings account with £100 bonus when you save regularly
Enhanced sick and family leave pay from day 1
Sick Pay guaranteed for 6 months for major illnesses
Life assurance of 4 times your annual salary
Continuous development opportunities
Retailer discounts and salary sacrifice/deduction schemes
Were open to discussing working flexibly
Onsite gym at Head Office

If the above sounds like something youd thrive at, wed love to hear from you

Quick apply

Refine Your Search

retention specialist jobs in cheddleton, sts

Mortgage Consultant

IT Technician – CRM Specialist

Customer & Product Retention Specialist

Junior People Partner

QA Systems Specialist

Electrical Maintenance Engineer

Adult Skills Tutor (Adult and Community Learning)

Customer Experience Manager (CXM)

Senior Residential Childcare Practitioner

Clinical Specialist

Clinical Account manager

Regional People Business Partner - 12 months FTC

Account Manager - Fire

Account Manager

Head of Leisure

Performance Marketing Manager | EU - THG Nutrition

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