Sr. director, customer experience & quality emea Work, Jobs in Cheddleton, Sts (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Chief Executive Officer
Alexandra Academy Trust —Middlewich
- £105,595 - £119,350 a year
- Part-time
- Management
- Supervising experience
- Bachelor's degree
- Employee assistance programme
Quick apply
8d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Senior Director of Field Planning & Activation
Acosta —Stoke-on-Trent
- £90,000 a year
- Full-time
- Leadership
2d
Head of Savings Operations
Leek Building Society —Leek
- Up to £80,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Communication skills
- Annual leave
- Sick pay
Quick apply
1d
Director of Corporate Parenting
Cheshire East Council —Crewe
- £91,556 - £123,477 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
2h
Managing Director - Senior Bird Bellows
Senior plc Head Office —Congleton
- Full-time
- Leadership
Quick apply
Director Segment Marketing- LC-MS Diagnostics
Waters Corporation —Wilmslow
- £106,500 - £177,500 a year
- Doctoral degree
- Sales
- Engineering
14d
Head of Legal and Company Secretary
Leek Building Society —Leek
- £80,000 a year
- Full-time
- Hybrid work
- Contracts
- Financial services
- Leadership
- Annual leave
- Sick pay
Quick apply
9d
Programme Director P15 & SSNA
Thales —Cheadle
- Full-time
- Annual leave
- Employee discount
9d
Account Director
Siemens —Congleton
- Full-time
- Hybrid work
- Sales
- Programmable logic controllers
- Communication skills
- Annual leave
2d
Trustee (Clinical)
Katharine House Hospice —Stafford
- Temporary
- Hospice
Quick apply
Executive Director of Children's Services
Stockport Council —Stockport
- £149,000 - £175,000 a year
- Full-time
- Hybrid work
- Leadership
Trust Director of People
Trafford Council —Trafford
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
8d
Leisure and Golf General Manager
The Beeches Golf —Ollerton
- £40,000 - £50,000 a year
- Full-time
- Management
- Social media management
- Travel
Quick apply
2d
Director Of Sales
Levy —Stone
- Hybrid work
- Sales
- In-person
- Employee assistance programme
- Employee discount
2d
Senior Project Officer - Project Management Office
Cheshire East Council —Crewe
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Administrative experience
- Annual leave
- Employee assistance programme
2d
Senior Manager, Brand Marketing, Wedgwood
Fiskars —Barlaston
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Travel
4d
Head of HSEQS (UK & Ireland)
APEM —Stockport
3d
People and Culture Manager
FAIRMONT —Knutsford
- Full-time
- English
- Hotel
- Human resources
Quick apply

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sr. director, customer experience & quality emea jobs near cheddleton, sts

Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

sr. director, customer experience & quality emea jobs in cheddleton, sts

Sr. Director, Customer Experience & Quality - EMEA

Chief Executive Officer

Partnership Director

Senior Director of Field Planning & Activation

Head of Savings Operations

Director of Corporate Parenting

Managing Director - Senior Bird Bellows

Director Segment Marketing- LC-MS Diagnostics

Head of Legal and Company Secretary

Programme Director P15 & SSNA

Account Director

Trustee (Clinical)

Executive Director of Children's Services

Trust Director of People

Leisure and Golf General Manager

Director Of Sales

Senior Project Officer - Project Management Office

Senior Manager, Brand Marketing, Wedgwood

Head of HSEQS (UK & Ireland)

People and Culture Manager

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