Customer support & client services managers Work, Jobs in Chellaston, Dby (with Salaries)

Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
UK Head of Patient Contact & Experience
TFP Fertility —Nottingham
- Full-time
- Continuous improvement
- Leadership
- Free parking
Quick apply
Retail Support Team Leader (Bicycle Industry)
Giant UK Ltd —Leicester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
10d
Team Leader
Flint Bishop —Derby
- Full-time
- Supervising experience
- Time management
- Free parking
- Employee discount
Quick apply
Customer Care Co-Ordinator
Network Plus —Alfreton
- £28,000 - £28,600 a year
- Communication skills
Quick apply
10d
Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Call to connect
- Customer service
- Travel
- Free parking
- Employee discount
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
3d
Tier 1 Complaints Officer
Office of the Public Guardian —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
9d
Senior Resident Liaison Officer
PiLON —Nottingham
- Full-time
- Customer service
- Communication skills
- Referral programme
Quick apply
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Free parking
- Employee discount
Quick apply
Head Client Care Advisor
IVC —Alfreton
- Up to £29,931.20 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Head of Lead Generation Call Centre
SF-Partner Hiredonline —Derby
- Sales
- Leadership
12d
Site Services Manager - Print Room
Ricoh —Nottingham
5d
Head of Client Success
AmTrust International —Nottingham
- Financial services
- Annual leave
Field Service Supervisor
Donaldson —Leicester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Patient Services Team Leader
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Patient care
Quick apply
CX Operations Performance Manager
Boots —Nottingham
- Full-time
- Analysis skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
9d

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Consumer Services Manager

KP Snacks -
Ashby-De-La-Zouch

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Leadership
Communication skills

Full job description

Consumer Services Manager
Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more…)
Monday - Friday, 08:30 - 16:30

We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.

Join our snack-loving team
We’re looking for a Consumer Services Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role

At KP Snacks, every consumer contact matters. This role sits at the heart of how we listen, respond and learn, making sure every complaint or enquiry is handled with empathy, expertise and integrity.

As Consumer Services Manager, you’ll lead our Consumer Services function, setting the standard for safe, compliant and human responses across all channels. You’ll protect consumer trust and brand reputation, while turning insight into action that improves product quality, commercial outcomes and consumer experience.

You’ll lead a team of four colleagues, ensuring the right capability, coverage and development are in place. Working closely with Site Technical teams, Marketing, Sales, Corporate Communications, Legal and senior leaders, you’ll play a vital role in spotting risk early, managing complex issues and shaping how KP Snacks shows up for consumers.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement
Comprehensive healthcare support – including Medicash Health Cash Plan, Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care
KP Pension Plan – contribution matching up to 7% of your salary
25 days holiday, plus the option to buy more
KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

Leading a high-performing Consumer Services team
Set clear standards for tone, accuracy and empathy while coaching, developing and supporting colleagues through training, succession planning, wellbeing and an out-of-hours on-call rota
Owning end-to-end complaint and enquiry management
Ensure fair, timely and consistent handling across phone, email, letter, web and social channels, with strong first contact resolution and proportionate redress
Protecting quality, safety and compliance
Ensure adherence to Food Law, Consumer Protection and data protection requirements, coordinating investigations of serious complaints with Site Technical teams and laboratories
Partnering across KP Snacks and beyond
Work closely with Brand, Marketing, Sales and Technical teams, alongside local authorities, insurers and legal representatives, representing KP Snacks professionally and confidently
Turning Voice of the Consumer into insight and improvement
Own CRM and community management platforms, build meaningful dashboards and reports, and share trend insights that reduce recurrence, strengthen brand health and improve consumer outcomes

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

Proven leadership experience in Consumer Services or Customer Care
A strong track record of leading teams within a branded FMCG environment, including handling complex or legally sensitive complaints
Sound technical and regulatory understanding
Working knowledge of Food Law, Consumer Protection, UK data protection and local authority structures
Confidence owning systems, insight and budgets
Experience managing CRM platforms, external partners and budgets, using data to drive smarter decisions and better service
Excellent communication and influencing skills
The ability to communicate clearly, credibly and empathically across written, digital and verbal channels, including with senior stakeholders
A calm, practical and solutions-focused approach
Comfortable balancing consumer fairness, commercial impact and reputational risk to reach the right outcome

#LI-SC1 #LI-Hybrid

Quick apply

Refine Your Search

customer support & client services managers jobs in chellaston, dby

Consumer Services Manager

UK Head of Patient Contact & Experience

Retail Support Team Leader (Bicycle Industry)

Team Leader

Customer Care Co-Ordinator

Customer Services Manager

Sales Lead - Outbound Contact Centre

Account Manager Team Manager

Tier 1 Complaints Officer

Senior Resident Liaison Officer

Head of Client Engagement - Debt Recovery

Head Client Care Advisor

Head of Lead Generation Call Centre

Site Services Manager - Print Room

Head of Client Success

Field Service Supervisor

Patient Services Team Leader

CX Operations Performance Manager

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