Doors engineer, technical support Work, Jobs in Chellaston, Dby (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
9d
Warehouse Automation 1st Line Support Technician
Aldi —Bardon
- £32,120 - £35,900 a year
- 12 hour shift
- Warehouse experience
- Communication skills
- Annual leave
- Sick pay
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership
Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
JUNIOR IT SUPPORT TECHNICIAN
BULKHEAD —Derby
- £24,000 - £28,000 a year
- Full-time
- Windows
- Driving
- Linux
IT Support Engineer
Computacenter —Derby
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
6d
Application Support Analyst
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £28,392 - £31,157 a year
- Full-time
- Communication skills
2d
Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Computer networking
- Employee assistance programme
Field Service Engineer
Jungheinrich UK —Derby
- Maintenance
- Driving
- Annual leave
Multi Skilled Engineer - Electrical Engineer Bias
Mitie —Loughborough
- Full-time
Fabric Engineer
BAM UK & Ireland —Castle Donington
- Monday to Friday
- Electrical experience
- Plumbing
- Organisational skills
Senior Electrical Engineer
Assystem —Derby
- Travel
- In-person
- Communication skills
5d
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel
Field Service Engineer
Linde MH UK Ltd. —Derby
- Overtime
- Forklift
- Annual leave
- Referral programme
Change Manager
Scalian —Derby
- £50,000 - £60,000 a year
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Junior Maintenance Engineer
HelloFresh —Derby
- Weekend availability
- Maintenance
- Programmable logic controllers
- Computer skills
- Free parking
- Employee assistance programme
Quick apply
7d
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
EC&I Engineer
Assystem —Derby
- Hybrid work
- Engineering
- Travel
- In-person
5d
Systems Engineer
Assystem —Derby
- Engineering
- Employee assistance programme
Associate IT Support Technician
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply

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First Line Analyst 3

Computacenter -
Nottingham

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Job details

9 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

doors engineer, technical support jobs in chellaston, dby

First Line Analyst 3

Warehouse Automation 1st Line Support Technician

Doors engineer, Technical support

Senior Service Desk Engineer

JUNIOR IT SUPPORT TECHNICIAN

IT Support Engineer

Application Support Analyst

Network Support Engineer - Reactive

Field Service Engineer

Multi Skilled Engineer - Electrical Engineer Bias

Fabric Engineer

Senior Electrical Engineer

FDS Installation Engineer

Field Service Engineer

Change Manager

Junior Maintenance Engineer

IT Operations Support Analyst

EC&I Engineer

Systems Engineer

Associate IT Support Technician

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