Call centre team Work, Jobs in Chelmsford, Eng (with Salaries)

Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
Call Centre Assistant
Specsavers —Chelmsford
- £8.20 - £12.91 an hour
- Full-time
- Employee discount
- Sick pay
Customer Resolution Centre Advisor
Delta Housing —Chelmsford
- £30,349 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
2d
Weekend Call Centre Agent (Inbound)
Big Motoring World —Gillingham
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
12d
Telemarketer
Great British Printers —Chelmsford
- £14.25 an hour
- Part-time
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
8d
Call Centre Agent - Late Shift
Big Motoring World —Gillingham
- Up to £12.71 an hour
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
12d
Customer Service Representative
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
5d
111 Health Advisor (Call Handler) - Gillingham
South East Coast Ambulance Service NHS Foundation Trust —Gillingham
- £24,937 - £30,000 a year
- Weekend availability
- Typing
- Communication skills
- Free parking
- Annual leave
12d
Qualified Probation Officer - North Essex - East of England
HM Prison & Probation Service —Chelmsford
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Programme Facilitator - North Essex
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
2d
GP Receptionist Part-time
GP Surgery —Dagenham
- From £12.71 an hour
- Part-time
- GP surgery experience
- English
- Administrative experience
- Free parking
Quick apply
2d
Sales and Service Coordinator
ADM —Chelmsford
- Microsoft Outlook
- Customer service
- Communication skills
Client Care Advisor
Vets for Pets —Colchester
- £26,500 - £28,500 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Customer Service Advisor
L&Q —London
- £25,210 - £26,775 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Security Officer
Mitie —Chelmsford
- £13.15 an hour
- Part-time
- Customer service
- Driving
Telephonist (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £24,747 a year
- Weekend availability
- Microsoft Word
- Communication skills
5d
Driver Receptionist
Integrated Care 24 Ltd —Chelmsford
- From £12.71 an hour
- Weekend availability
- IT
- Annual leave
Receptionist (including alternate weekends)
Connaught Care Limited —Bishop's Stortford
- £15.50 an hour
- Weekend availability
- Hotel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Experience Team Assistant
London Drainage Facilities (LDF) —Ongar
- £23,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Control Room Operative Brentwood
Nationwide Vehicle Assistance —Brentwood
- £27,261 a year
- 8 hour shift
- Administrative experience
- Analysis skills
- IT
- Free parking
- Store discount
Quick apply

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Contact Centre Agent (Evenings and Weekends)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Temporary | Permanent | Temp to perm
£12.71 an hour

Benefits

Additional leave
Company pension
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for new, skilled Call Centre Operatives to provide exceptional customer service and support. You will be joining our team of Contact Centre Agents based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

Your responsibilities will include handling inbound and outbound calls from housing tenants when they have issues with gas, heating, electricity and other general repairs emergencies, resolving customer inquiries, and providing accurate information about our services.

You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

This is a position for 20 hours per week where the suitable candidate will be required to work mid-week evening shifts and every other weekend on a rotational basis that will look like this:

Midweek evening shifts will be 6pm to 11.30pm
Weekend shifts will be 8am to 4.30pm or 3.30pm to 11.30pm every other weekend.

You must be able to work weekends (both Saturday and Sundays) and be able to get to and from central Chelmsford late in the evening.

This will be an ongoing temporary assignment which could lead to a permanent contract.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

You’ll be answering enquiries, updating notes onto systems, dealing with emergencies, and booking appointments, where a trained engineer is required to carry out the repair.
You will make sure customers feel like the number one priority and ensure they are fully informed throughout the repairs process.
You will be responsible for dealing with high demand customer contacts and enquiries, predominantly by phone and e-mail. We have particular expertise and experiences in dealing with ‘out of hours repair emergencies’ in the repairs and maintenance sector.
You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto systems, diagnosing repair requests, dealing with emergencies, and signposting.

Key Requirements:

Previous customer service experience.
Exceptional telephone manner.
Results driven and love to smash a target!
High levels of resilience and motivation to succeed.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme

Quick apply

Refine Your Search

call centre team jobs in chelmsford, eng

Contact Centre Agent (Evenings and Weekends)

Call Centre Assistant

Customer Resolution Centre Advisor

Weekend Call Centre Agent (Inbound)

Telemarketer

Call Centre Agent - Late Shift

Customer Service Representative

111 Health Advisor (Call Handler) - Gillingham

Qualified Probation Officer - North Essex - East of England

Programme Facilitator - North Essex

GP Receptionist Part-time

Sales and Service Coordinator

Client Care Advisor

Customer Service Advisor

Security Officer

Telephonist (Headquarters, Chelmsford)

Driver Receptionist

Receptionist (including alternate weekends)

Customer Experience Team Assistant

Control Room Operative Brentwood

I want to receive the latest job alerts for call centre team in chelmsford, eng

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