Customer advisor Work, Jobs in Chelmsford, Eng (with Salaries)

Customer Service Advisor
THE WIGGETT GROUP —Brentwood
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
8d
Retail Sales Advisor - Chelmsford
Oak Furnitureland —Chelmsford
- £41,000 - £44,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
8d
Contact and Advice Centre Advisor
Chartered Trading Standards Institute —Basildon
- From £28,665 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
4d
People Advisor
Pinnacle Group —Chelmsford
- £35,000 - £40,000 a year
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Advisor
Bodypower Sports plc Fitness Superstore —Chelmsford
- £13.50 an hour
- Overtime
- Bilingual
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
16h
Service Advisor
Steven Eagell Limited —Chelmsford
- £28,000 - £35,000 a year
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Data Entry and Customer Service Advisor (Full Time)
Express Appliances Ltd —Colchester
- £13.62 an hour
- Full-time
- Microsoft Word
- CRM software
- Customer service
- Employee discount
Quick apply
6d
Customer Service Advisor/Admin (Part-time)
Tendring Express Services Ltd —Witham
- £12.75 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
16h
Customer Service Advisor
National Express —Stansted
- £13.94 an hour
- Weekend availability
- Customer service
- English
- Communication skills
- Employee assistance programme
1d
Patient Triage Advisor
TBC Healthcare Ltd —Dartford
- Full-time
- Remote
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
People Assistant
Pinnacle Group —Chelmsford
- £25,000 - £26,000 a year
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor - Nights/Part-time
Cloud —Colchester
- £12,722 a year
- Part-time
- Remote
- Customer service
- Communication skills
- Life insurance
Quick apply
6d
Service Advisor
Saxton 4x4 —Chelmsford
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
16h
Retail Assistant (Opticians)
Boots —Chelmsford
- Weekend availability
- Employee assistance programme
- Employee discount
Optical Assistant
Specsavers —Chelmsford
- £8.20 - £12.91 an hour
- Weekend availability
- Customer service
- Employee discount
8d
Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
13h
Retail Apprentice Travel Advisor
TUI —Chelmsford
- From £8.50 an hour
- Part-time
- Customer service
- Employee discount
15h
Sales Executive
Nuffield Health —Chelmsford
- £27,248 a year
- Part-time
- Employee discount
- Gym membership
Customer Service Advisor (Part-time)
GREENACRES LIVING MEMORIAL PARKS —Epping
- From £18,960 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
14d
B2B Customer Care Advisor
Thurgoods Limited —Basildon
- £27,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Free parking
Quick apply
1d

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customer advisor jobs near chelmsford, eng

Customer Service Advisor

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
8 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Customer service
English
Microsoft Office
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Service Advisor

Location: Warley, Brentwood

Reports To: Team Leader

About us:

We are a thriving, successful company with an excellent proven track record as Social Housing Experts in Property Services. To ensure a high level of operational focus, we are centred around three operating divisions Electrical, Fire, Security and Property Services.

Job Summary:

We are seeking a dedicated and compassionate Call Centre Operator to join our team and assist social housing clients in booking appointments. As an Operator, you will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. Your excellent communication skills, attention to detail, and empathy will be essential in effectively addressing client needs and maintaining a high level of client satisfaction.

Key Responsibilities:

Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
Assess client needs and determine the appropriate appointment type and availability.
Schedule appointments in accordance with established protocols, ensuring optimal use of resources and minimising wait times.
Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
Assist clients in rescheduling or cancelling appointments as necessary, maintaining flexibility while accommodating client preferences and availability.
Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.
Adhere to confidentiality and data protection policies to safeguard client information.
Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.
Stay updated on social housing policies, procedures, and relevant regulations to provide accurate information to clients.

Experience & Skills

Previous experience in a call centre or customer service role, particularly in handling appointments or bookings.
Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues.
Active listening skills to understand client needs and provide appropriate solutions.
Excellent organisational skills and attention to detail to accurately record and manage client information.
Empathy and patience to address client concerns and provide support in a compassionate manner.
Ability to navigate computer systems and proficiency in using call centre software, databases, and standard office applications, including Microsoft Office packages
Ability to multitask and work in a fast-paced environment, while maintaining a high level of accuracy and professionalism.

Due to our remote location, you must be able to drive as there is not public transport to our offices

Free parking
On-site gym
On-site parking
Salary Sacrifice Pension Scheme – after 3 months of employment
23 days annual leave + bank holidays
Option to buy or sell up to 3 additional days of annual leave each calendar year
Birthday off – after 1 year of service
Group Life Insurance
Employee Assistance Programme (EAP)
Virtual GP appointments & Online Physiotherapy sessions
Ongoing training and development opportunities

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer advisor jobs in chelmsford, eng

Customer Service Advisor

Retail Sales Advisor - Chelmsford

Contact and Advice Centre Advisor

People Advisor

Sales Advisor

Service Advisor

Data Entry and Customer Service Advisor (Full Time)

Customer Service Advisor/Admin (Part-time)

Customer Service Advisor

Patient Triage Advisor

People Assistant

Customer Service Advisor - Nights/Part-time

Service Advisor

Retail Assistant (Opticians)

Optical Assistant

Customer Services Team Leader

Retail Apprentice Travel Advisor

Sales Executive

Customer Service Advisor (Part-time)

B2B Customer Care Advisor

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