Customer experience specialist Work, Jobs in Chelmsford, Eng (with Salaries)

Customer Experience Specialist (Part-Time)
Eastlight Community Homes —Braintree
- £38,333 a year
- Part-time
- Annual leave
6d
Library Assistant
Mid and South Essex NHS Foundation Trust —Chelmsford
- £25,760 a year
- Full-time
- Customer service
- Organisational skills
3d
Lloyds Banking Group Customer Support - Colchester
Lloyds Banking Group —Colchester
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
Customer Experience Specialist (Automotive)
Percepta —Basildon
- £27,275 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
12d
Part Time Brand Specialist, John Lewis Chelmsford
Tommy Hilfiger —Chelmsford
- Part-time
- Communication skills
Sales Advisor
Bodypower Sports plc Fitness Superstore —Chelmsford
- £13.50 an hour
- Overtime
- Bilingual
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
Commercial Account Handler
Howden Group Holdings —Chelmsford
- Full-time
- Hybrid work
- Employee discount
Retail Branch & Transfer Manager
WeBuyAnyCar —Chelmsford
- £16,920 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Contact and Advice Centre Advisor
Chartered Trading Standards Institute —Basildon
- From £28,665 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
1d
Toyota Sales Executive
Steven Eagell Limited —Chelmsford
- £25,000 - £55,000 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
7d
Executive Assistant & Brand Coordinator to the Founder
SKINBOSS LTD —Chelmsford
- £15 - £17 an hour
- Part-time
- Hybrid work
- Computer literacy
- Basic maths
- English
- Free parking
- Work from home
Quick apply
11h
Client Relationship Manager
Balgores Property Group —Chelmsford
- £20,000 - £26,000 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
3d
Travel Retail Specialist - London Stansted Airport
36T Hub Intl —Stansted Airport
- £12.71 - £13.50 an hour
- Full-time
- Bilingual
- Merchandising
- English
- Store discount
- Employee discount
Quick apply
Customer Assistant
Lidl —Great Dunmow
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
8h
Planning Administrator
Mitie —Chelmsford
- £26,509.56 a year
- Full-time
- Microsoft Excel
- Travel
- IT
Import Coordinator (Freight Forwarding Focus)
Commodity Centre UK Ltd —Great Braxted
- Up to £35,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Cabin Fleet Administrator
Wernick Group Limited —Wickford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
FM Scheduler
EQUANS —Chelmsford
- Overtime
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Essex
- Temporary
- Customer service
Apprentice Bus Driver
First Bus —Chelmsford
- £15.66 an hour
- Customer service
- No experience needed
- English
- Free parking
- Paid training
6d

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Customer Experience Specialist (Part-Time)

Eastlight Community Homes -
Braintree

Apply Now

Job details

Part-time
£38,333 a year
6 days ago

Benefits

Annual leave
Company pension

Full job description

The Role

We have an exciting opportunity to join our Customer Experience team as a Customer Experience Specialist on a permanent, part time basis, working 22.5 hours per week (working days/pattern are negotiable).

In this role, you will deliver excellent resolutions service to customers who have logged a formal complaint to Eastlight and support operational teams to address and resolve issues quickly, efficiently, and consistently using our Think Customer toolkit.

The Customer Service Specialist will:

Ensure that complaints are investigated & resolved, following a consistent and fair process, in line with the Housing Ombudsman’s Complaint Handling Code and Eastlight's policy.
Ensure all communication received by our customers during the complaint process is customer-focused and of the highest possible standard.
Seek to improve the customer experience by identifying recurring issues and, alongside other service areas, identify opportunities for meaningful service improvement.
Support the use of customer feedback to shape continual service review and improvement.
Collaborate with the wider business to research and understand ways in which customers experience Eastlight's services.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

£38,333 per annum, pro rata
Permanent, part time, 22.5 hours per week - working days/pattern are negotiable
Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays
Annual wellbeing grant of £200 per annum – Subject to eligibility
Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
A BHSF healthcare cash plan, life assurance
Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [email protected]

Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.

Important Dates

Closing Date: 16 June 2026 at 23:59pm

Interview Date: To be confirmed

We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.

Apply Now

Refine Your Search

customer experience specialist jobs in chelmsford, eng

Customer Experience Specialist (Part-Time)

Library Assistant

Lloyds Banking Group Customer Support - Colchester

Customer Experience Specialist (Automotive)

Part Time Brand Specialist, John Lewis Chelmsford

Sales Advisor

Commercial Account Handler

Retail Branch & Transfer Manager

Contact and Advice Centre Advisor

Toyota Sales Executive

Executive Assistant & Brand Coordinator to the Founder

Client Relationship Manager

Travel Retail Specialist - London Stansted Airport

Customer Assistant

Planning Administrator

Import Coordinator (Freight Forwarding Focus)

Cabin Fleet Administrator

FM Scheduler

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Apprentice Bus Driver

I want to receive the latest job alerts for customer experience specialist in chelmsford, eng

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