Control officer Work, Jobs in Chelmsford, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Activity Coordinator
Bupa —Chelmsford
- £12.75 - £13.75 an hour
- Part-time
- Employee discount
- Gym membership
Quick apply
Safety & Compliance Officer
JMC Aviation —Stansted Airport
- £350 a day
- Monday to Friday
- Computer literacy
- Maintenance
- English
Security Officer Luxury Retail
Oversight Services Ltd —Chelmsford
- £13.50 an hour
- Part-time
- Customer service
- First Aid Certification
- In-person
Quick apply
7d
Mobile Security Officer (Days) - Canning Town/Basildon
The Keyholding Company —Basildon
- £13.78 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Quick apply
GIS Officer
Global Marine Systems —Chelmsford
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Security - Security Officer
BidvestNoonan —Haverhill
- £14.17 an hour
- Full-time
- Computer literacy
- Communication skills
Quick apply
11d
School Crossing Patrol Officer
Civic Recruitment Limited —Chelmsford
- School
Quick apply
VTS Officer
Port of London Authority —Gravesend
- £54,051.45 a year
- Overtime
- Annual leave
- Employee assistance programme
14d
Planning Validation Officer
Be First Regeneration Ltd —London
- £29,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- IT
Quick apply
Security Fire Officer
OCS Group —Waltham Cross
- £13.06 an hour
- 12 hour shift
- First Aid Certification
- Organisational skills
- Communication skills
Quick apply
Mobile Response Officer
OCS Group —Sudbury
- £13.10 an hour
- Weekend availability
- Communication skills
Quick apply
Facilities Manager
London Design and Engineering UTC —London
- £50,174 - £55,350 a year
- Full-time
- Management
- Maintenance
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
1d
Client Onboarding and Review Officer
Lloyd's of London —Chatham
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
- Gym membership
Security Officer
Securitas —Rochester
- £14.56 an hour
- Weekend availability
Quick apply
Senior Trade Compliance Analyst
Teledyne Technologies Inc. —Chelmsford
- Full-time
- Business
- Communication skills
- Free parking
- Employee assistance programme
8d
Security Officer
East & Nord LLP / Lituanica UK Ltd —London
- £13.21 - £14.00 an hour
- Microsoft Word
- Analysis skills
- In-person
- Employee discount
Quick apply
6d
Financial Management Trainee
East Herts Council —Hertford
- £38,009 - £47,910 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Planning and Building Control Support Officer
Royal Borough of Greenwich —London
- £32,535 - £36,585 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Annual leave
12d
Site Manager
Equans —Waltham Forest
- Full-time
- Team management
- Leadership
- School
- Annual leave
- Employee assistance programme

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

control officer jobs in chelmsford, ess

Contact Centre Officer (Headquarters, Chelmsford)

Activity Coordinator

Safety & Compliance Officer

Security Officer Luxury Retail

Mobile Security Officer (Days) - Canning Town/Basildon

GIS Officer

Security - Security Officer

School Crossing Patrol Officer

VTS Officer

Planning Validation Officer

Security Fire Officer

Mobile Response Officer

Facilities Manager

Client Onboarding and Review Officer

Security Officer

Senior Trade Compliance Analyst

Security Officer

Financial Management Trainee

Planning and Building Control Support Officer

Site Manager

I want to receive the latest job alerts for control officer in chelmsford, ess

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