Customer experience agent Work, Jobs in Chelmsford, Ess (with Salaries)

Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
12d
Customer Service Agent (CSA)
ABM —Stansted Airport
- £27,922 a year
- Weekend availability
Contact Centre Agent (Nights)
Pinnacle Group —Chelmsford
- £22,285.69 a year
- Night shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Weekend Contact Centre Agent
Pinnacle Group —Chelmsford
- £12.21 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Sick pay
Quick apply
Customer Experience Booking Agent
Camp Beaumont —Maldon
- £14 an hour
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
5d
Passenger Services Agent
PrimeFlight —Stansted
- Customer service
- Communication skills
- Free parking
- Employee discount
4d
Ramp Agent
PrimeFlight —Stansted
- Overtime
- Supervising experience
- Driving
- Communication skills
10h
Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
13d
Client Relationship Manager
Balgores Property Group —Chelmsford
- £20,000 - £26,000 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
4d
Operations Coordinator/ Allocator
ABM —Stansted Airport
- £16.65 - £17.30 an hour
- Full-time
- Customer service
- IT
- Communication skills
Estate Agent
The New Homes Group —Colchester
- £27,000 - £34,000 a year
- Full-time
- Employee discount
Quick apply
11d
Trainee Estate Agent
GW Property Solutions —Enfield
- £24,420.00 - £96,367.94 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chelmsford
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Trainee Estate Agent
Connells Group —Maldon
- £25,000 a year
- Microsoft Office
- IT
- Communication skills
Quick apply
13d
Sales & Service Agent
Gallagher —Romford
- £27,010 a year
- Full-time
- No experience needed
- Agile
- Communication skills
- Life insurance
Quick apply
Operations Coordinator/ Allocator
ABM UK —Stansted
- £16.65 - £17.30 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
Rental Sales Agent - Stansted Airport
SIXT UK —Stansted
- Weekend availability
- Sales
- English
- Driving
- Paid training
- Annual leave
Quick apply
Customer Operations Specialist
Lendable —Chatham
- Full-time
- Heavy lifting
- Customer service
- Machine learning
- Employee discount
- Referral programme
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Agent - Outbound
Prep Kitchen —Gravesend
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience

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Contact Centre Agent (Evenings and Weekends)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Temporary | Permanent | Temp to perm
£12.71 an hour
12 days ago

Benefits

Additional leave
Company pension
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for new, skilled Call Centre Operatives to provide exceptional customer service and support. You will be joining our team of Contact Centre Agents based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

Your responsibilities will include handling inbound and outbound calls from housing tenants when they have issues with gas, heating, electricity and other general repairs emergencies, resolving customer inquiries, and providing accurate information about our services.

You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

This is a position for 20 hours per week where the suitable candidate will be required to work mid-week evening shifts and every other weekend on a rotational basis that will look like this:

Midweek evening shifts will be 6pm to 11.30pm
Weekend shifts will be 8am to 4.30pm or 3.30pm to 11.30pm every other weekend.

You must be able to work weekends (both Saturday and Sundays) and be able to get to and from central Chelmsford late in the evening.

This will be an ongoing temporary assignment which could lead to a permanent contract.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

You’ll be answering enquiries, updating notes onto systems, dealing with emergencies, and booking appointments, where a trained engineer is required to carry out the repair.
You will make sure customers feel like the number one priority and ensure they are fully informed throughout the repairs process.
You will be responsible for dealing with high demand customer contacts and enquiries, predominantly by phone and e-mail. We have particular expertise and experiences in dealing with ‘out of hours repair emergencies’ in the repairs and maintenance sector.
You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto systems, diagnosing repair requests, dealing with emergencies, and signposting.

Key Requirements:

Previous customer service experience.
Exceptional telephone manner.
Results driven and love to smash a target!
High levels of resilience and motivation to succeed.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme

Quick apply

Refine Your Search

customer experience agent jobs in chelmsford, ess

Contact Centre Agent (Evenings and Weekends)

Customer Service Agent (CSA)

Contact Centre Agent (Nights)

Weekend Contact Centre Agent

Customer Experience Booking Agent

Passenger Services Agent

Ramp Agent

Customer Service Agent

Client Relationship Manager

Operations Coordinator/ Allocator

Estate Agent

Trainee Estate Agent

JUNIOR SALES CONSULTANT

Trainee Estate Agent

Sales & Service Agent

Operations Coordinator/ Allocator

Rental Sales Agent - Stansted Airport

Customer Operations Specialist

Client Resident Liaison Officer - Social Housing

Customer Service Agent - Outbound

I want to receive the latest job alerts for customer experience agent in chelmsford, ess

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