Ticket manager Work, Jobs in Chelmsford, Ess (with Salaries)

General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Partnerships Manager
Bauer Media Outdoor —Chelmsford
- Hybrid work
- Driving
- Contracts
- Negotiation
- Annual leave
- Life insurance
Quick apply
12h
General Manager - Braintree
The Gym Group —Braintree
- Full-time
- Employee discount
Deputy Manager
Aldi —Chelmsford
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
1d
Fitness Manager - Braintree
The Gym Group —Braintree
- Full-time
- Employee discount
- Sick pay
Global UK-Based Cyber Security Startup in Essex seeking a Product Manager
RoboShadow —Brentwood
- £30,000 - £60,000 a year
- Full-time
- Azure
- Sales
- Project management
Quick apply
2d
Store Manager
Aldi —Billericay
- £52,910 - £69,000 a year
- Annual leave
HSQE Manager
COLAS RAIL UK —Chelmsford
- Driving
- Annual leave
9d
Barista
Starbucks —Chelmsford
- Weekend availability
- Store discount
- Employee assistance programme
Area Manager - Job Share - (Gillingham/Faversham area)
Southeastern Railway —Gillingham
- £53,634 a year
- Driving
- Agile
- Annual leave
Quick apply
14d
Estate Manager
Bauer Media Outdoor —Chelmsford
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Quick apply
12h
Account Manager
Gallagher —Chelmsford
- Microsoft Office
- Analysis skills
- Maths
- Employee stock purchase plan
- Life insurance
2d
Build and Release Manager
Gallagher Bassett —Chelmsford
- Remote
- Azure
- Project management
- Bachelor's degree
- Employee stock purchase plan
- Life insurance
Specialist Paediatric Development & Play Advisor
Essex Partnership University NHS Foundation Trust —Rayleigh
- £28,392 - £31,157 a year
- Full-time
- Relocation assistance
- Employee discount
5h
Revenue Retention & Growth Tender Manager
Gallagher —Chelmsford
- Remote
- Employee stock purchase plan
- Life insurance
People Assistant
Pinnacle Group —Chelmsford
- £25,000 - £26,000 a year
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Field Sales Consultant
Bionic Services Ltd —Chelmsford
- Full-time
- Sales
- Business development
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Product Manager
Royal Borough of Greenwich —London
- £52,194 - £55,323 a year
- Full-time
- Hybrid work
- Product management
- Annual leave
- Employee discount
7d
Memory Service Nurse
Essex Partnership University NHS Foundation Trust —Pitsea
- £49,387 - £56,515 a year
- Full-time
- Relocation assistance
- Employee discount
5h
Fleet Administrator
Pinnacle Group —Chelmsford
- £20,600 a year
- Hybrid work
- Administrative experience
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d

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General Manager

Camp Beaumont -
Chelmsford

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

Cost control
Organisational skills
Leadership
Communication skills

Full job description

Job Description: General Manager

Organisation: Marsh Farm
Reports to: Parks Director
Direct Reports: Duty Managers, Department Heads (Retail, Food & Beverage, Operations, Events & Entertainment, all team)

Purpose of the Role

The General Manager is responsible for the day-to-day leadership, operational delivery, and site performance of Marsh Farm. Reporting to the Parks Director, the GM ensures that agreed commercial strategies (The Budget), standards, and plans are executed consistently on site, delivering a safe, welcoming, and high-quality visitor experience.

This is a highly visible, hands-on role. The General Manager leads from the front, sets standards through action, and takes ownership of operational performance, people leadership, and guest experience. The role is not desk-based; it requires regular presence on the floor, walking the customer journey, supporting teams, and intervening immediately when standards slip.

Key Responsibilities

Operational Leadership & Site Standards

Take full responsibility for the day-to-day operation of Marsh Farm, ensuring all areas are safe, clean, compliant, and guest-ready.

Maintain a strong on-site presence, particularly during peak trading periods, events, and weekends.

Lead by example by walking the customer journey, identifying issues, and ensuring immediate corrective action is taken.

Ensure all departments consistently deliver agreed brand standards, service levels, and presentation expectations.

Act decisively when standards, behaviours, or performance fall below expectation.

Commercial Delivery & Performance

Deliver the commercial plans and targets (The Budget) including revenue, Spend Per Head (SPH), and cost control.

Actively drive ticket sales, retail, food & beverage performance, events income, and membership conversions on site.

Ensure shop areas are fully stocked, priced correctly, and presented to maximise sales.

Work with teams to improve upselling, suggestive selling, and guest engagement in a natural, customer-first way.

Monitor daily performance and respond quickly to underperformance.

People Leadership & Culture

Lead, motivate, and develop Duty Managers and department leaders, setting clear expectations and standards.

Ensure teams are well trained, well deployed, and fully understand their roles and responsibilities.

Address poor attitudes, behaviours, or performance promptly and fairly, escalating issues where necessary.

Build a positive, accountable culture where standards matter and everyone takes pride in the site.

Support recruitment, onboarding, and ongoing development of the team.

Customer Experience

Champion a consistent, welcoming, and engaging customer experience across the site.

Ensure staff follow agreed service standards, including greetings, engagement, and problem resolution.

Review guest feedback and complaints, taking ownership of improvements and preventing repeat issues.

Ensure first impressions (car park, entrance, toilets) and last impressions are consistently positive.

Health, Safety & Compliance

Ensure full compliance with health & safety legislation, food safety standards, animal welfare requirements, and licensing conditions.

Ensure risk assessments, checks, logs, and SOPs are completed accurately and on time.

Act immediately on any safety or compliance concerns.

Communication, Reporting & Accountability

Report regularly to the Parks Director on site performance, challenges, and opportunities and solutions.

Participate fully in weekly performance reviews, operational meetings, and planning sessions.

Provide honest, timely updates and take ownership of actions agreed.

Support the site by implementing changes quickly and consistently.

Skills & Experience

Proven experience managing operations in a leisure, attraction, hospitality, retail, or visitor-focused environment.

Strong people leadership skills with experience managing managers and frontline teams.

Commercial awareness with an understanding of revenue drivers, cost control, and SPH.

Confident decision-maker with the ability to act quickly under pressure.

Strong organisational and communication skills.

Personal Attributes

Highly visible, hands-on leader who sets standards by example.

Customer-focused with strong attention to detail.

Accountable, resilient, and solutions focused.

Comfortable being challenged and holding others to account.

Proud ambassador for Marsh Farm and its values.

Due to the nature of this role being in hospitality you will be required to work some weekends.

Please forward your CV to [email protected]

OVERVIEW

ROLE

Operations
SALARY

£45,000-£50,000
TYPE

Full Time
LOCATION

Chelmsford

Apply Now

Refine Your Search

ticket manager jobs in chelmsford, ess

General Manager

Partnerships Manager

General Manager - Braintree

Deputy Manager

Fitness Manager - Braintree

Global UK-Based Cyber Security Startup in Essex seeking a Product Manager

Store Manager

HSQE Manager

Barista

Area Manager - Job Share - (Gillingham/Faversham area)

Estate Manager

Account Manager

Build and Release Manager

Specialist Paediatric Development & Play Advisor

Revenue Retention & Growth Tender Manager

People Assistant

Field Sales Consultant

Product Manager

Memory Service Nurse

Fleet Administrator

I want to receive the latest job alerts for ticket manager in chelmsford, ess

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