Delivery manager Work, Jobs in Chelmsford (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Client Manager (Technical)
RDA —Chelmsford
- £40,000 - £70,000 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Free parking
- Relocation assistance
Quick apply
13d
Account Manager
Gallagher —Chelmsford
- Microsoft Office
- Analysis skills
- Maths
- Employee stock purchase plan
- Life insurance
Assistant Manager
Wickes —Maldon
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Service Delivery Manager - (PA2025Q3JB143)
SS&C Technologies —Basildon
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Legal Operations Delivery Manager
MPL Claims Management —Colchester
- Up to £80,000 a year
- Full-time
Quick apply
11d
Senior Capital Delivery Manager
Royal Borough of Greenwich —London
- £71,181 - £74,802 a year
- Full-time
- Communication skills
13d
Customer Relations Manager
Hamberley Care Homes —Enfield
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Sales Manager
HSS ProService —Chelmsford
- Hybrid work
- Civil engineering
- Organisational skills
- Communication skills
- Employee discount
Quick apply
3d
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Store Manager
Toolstation —Witham
- £30,765.03 a year
- Full-time
- Leadership
- Employee discount
13d
Service Delivery Manager (Based in Whitehaven, Cumbria)
Tialis —Dartford
- Full-time
- Continuous improvement
- IT
- In-person
Quick apply
6d
Assistant Store Manager
Aldi —London
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Shop Manager
Farmfoods —London
- £34,262.76 - £39,889.20 a year
- Weekend availability
- Management
- Leadership
- Annual leave
- Employee discount
Quick apply
14d
Senior Account Manager
Harrow Green Ltd —Grays
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Supervising experience
- Health & wellbeing programme
- Referral programme
Quick apply
11d
Deputy Manager
Castore —Braintree
- Sales
- IT
- Leadership
Quick apply
Area Manager
Amazon UK Services Ltd. —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Fitness Manager
Virgin Active —Thundersley
- £32,188 - £33,800 a year
- Full-time
- Annual leave
- Employee discount
11d
Duty Manager - Thurrock
Smyths Toys —Thurrock
- From £32,000 a year
- Weekend availability
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Iceland —Ilford
- £50,000 a year
- Full-time
- Sales
- Leadership
- Employee discount

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

delivery manager jobs in chelmsford

Customer Service Manager

Client Manager (Technical)

Account Manager

Assistant Manager

Service Delivery Manager - (PA2025Q3JB143)

Legal Operations Delivery Manager

Senior Capital Delivery Manager

Customer Relations Manager

Sales Manager

Call Centre Team Leader

Store Manager

Service Delivery Manager (Based in Whitehaven, Cumbria)

Assistant Store Manager

Shop Manager

Senior Account Manager

Deputy Manager

Area Manager

Fitness Manager

Duty Manager - Thurrock

Store Manager

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