Client Manager (Project-Focused) Office-based Monday - Friday 9am-5pm
JOB PROFILE
What?
To lead and manage client delivery through a structured, project-led approach, guiding clients on a journey using our expertise in Research & Development Tax and related services to accelerate innovation.
This role sits at the centre of client delivery, ensuring that projects are planned, executed, and delivered to a high standard, on time and in line with RDA’s methodology.
There is real breadth and variety—our clients span diverse industries, meaning no two projects are the same. You will bring structure, clarity and momentum to each engagement, ensuring a consistent and high-quality experience.
Why?
At RDA, we help develop a better economy by enhancing our clients' innovation through a unique advisory approach.
We are a thought leader in our market, built on trusted relationships and a commitment to doing things differently. Our goal is to improve the working lives of our people, our clients, and the end customers who benefit from increased innovation.
How? (RDA Values)
Knowledge
We bring deep expertise and understand how to apply it to each client, positioning them for success with HMRC and key stakeholders.
Excellence
We deliver a structured, professional process. We are prepared, proactive and communicate clearly at every stage.
Accountability
We take ownership—for our clients, our projects, and our outcomes.
Teamwork
We collaborate internally and externally to deliver the best results, building trust along the way.
About You
You are highly organised, detail-focused and delivery-driven, with a strong project management mindset.
You thrive in fast-paced environments, managing multiple projects simultaneously, and bringing structure and clarity to complex client engagements.
You are comfortable owning timelines, managing stakeholders, and driving progress -ensuring nothing slips and expectations are consistently met or exceeded.
You will have experience in:
- Client delivery, project or programme management
- Managing multiple concurrent projects with competing deadlines
- Working with senior stakeholders across different businesses
- Bringing structure, planning and accountability to delivery
You are analytical and solutions-focused, with the ability to work autonomously while maintaining alignment with wider business objectives.
Whilst prior experience in R&D Tax is beneficial, it is not essential -what matters is your ability to manage delivery, build relationships and learn quickly.
The Role
This is a client-facing project management role responsible for owning the end-to-end delivery of RDA engagements across a portfolio of clients.
You will act as the central point of coordination—bringing together clients, internal teams and data to deliver high-quality outcomes.
You Will…
Project & Delivery Management
- Take full ownership of client projects from initiation through to completion
- Build and manage clear project plans, timelines and milestones across a portfolio of clients
- Drive delivery against deadlines, ensuring all stages are completed efficiently and to a high standard
- Monitor project progress, identify risks early and take proactive action to keep delivery on track
- Ensure consistency in delivery approach aligned to RDA processes and standards
Client & Stakeholder Management
- Act as the primary point of contact for clients throughout the project lifecycle
- Build strong, trusted relationships with clients and introducers
- Manage and coordinate multiple stakeholders across different sites and functions
- Confidently engage at senior level, guiding clients through the process and managing expectations
Data & Process Management
- Lead the collection, organisation and validation of client data in line with RDA requirements
- Ensure all information is captured accurately, efficiently and within agreed timeframes
- Maintain structure and control across multiple workstreams and client engagements
Technical Development
- Develop a strong understanding of R&D Tax Credits legislation and its practical application
- Build knowledge across a range of sectors including technology, construction and engineering
- Work closely with internal specialists (Directors, QA, Accounts, Business Development) to deliver high-quality outputs
Collaboration & Continuous Improvement
- Work cross-functionally to support smooth delivery across the business
- Identify opportunities to improve processes, efficiency and client experience
- Contribute to the ongoing growth and development of the Operations Team
Networking and Travel
- Travel to client sites across the UK as required (including occasional overnight stays)
- Attend client meetings, networking events and RDA-sponsored activities
- Represent RDA at events, including occasional weekend commitments (e.g. motorsport events)
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Private medical insurance
- Relocation assistance
Work Location: In person
