Chelmsford council Work, Jobs in Chelmsford Cm3 (with Salaries)

Contact Centre Agent (Nights)
Pinnacle Group —Chelmsford
- £22,285.69 a year
- Night shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Casual Leisure Assistant
Chelmsford City Council —Chelmsford
- £13.48 an hour
- Weekend availability
- Communication skills
3d
Weekend Contact Centre Agent
Pinnacle Group —Chelmsford
- £12.21 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Sick pay
Quick apply
Facilities Administrator
Chelmsford City Council —Chelmsford
- £26,001 - £27,042 a year
- Part-time
- Microsoft Office
- IT
6d
Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
Casual Cleaner
Chelmsford City Council —Chelmsford
- £13.18 an hour
4d
Stakeholder Communications Officer
Ringway Jacobs —Chelmsford
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Car Park Attendant
Chelmsford City Council —Chelmsford
- £26,001 - £27,042 a year
- Full-time
- Customer service
- Communication skills
6d
Natural Environment Support Officer
Chelmsford City Council —Chelmsford
- £30,045 - £32,604 a year
- Part-time
- Hybrid work
- Communication skills
Family Therapist (CAMHS) Part Time
Priory —Chelmsford
- £32,000 - £42,400 a year
- Part-time
- Childcare
- Working with children
- Care plans
- Free parking
- Annual leave
Quick apply
Cleaning Supervisor
Mitie —Chelmsford
- £13.71 an hour
- Part-time
- Supervising experience
- Communication skills
12d
Hays Recruitment - Waste Collection Operative Loaders/HGV Drivers
Chelmsford City Council —Chelmsford
- Call to connect
Care Coordinator
Caremark - Home Care in Great Dunmow and surrounding areas —Great Dunmow
- From £28,000 a year
- Full-time
- Communication skills
- Annual leave
- Sick pay
Pharmacy Technician - HMP Chelmsford
HCRG Care Group —Chelmsford
- £32,648.00 - £39,177.60 a year
- Weekend availability
- Communication skills
- Employee discount
Quick apply
11d
Assistant Swimming Instructor (Riverside Leisure Centre)
Chelmsford City Council —Chelmsford
- £28,122 - £29,247 a year
Senior Engineer - Development Management
Ringway Jacobs —Chelmsford
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Health, Safety and Fire Practitioner - HMP & YOI Chelmsford
Ministry of Justice —Chelmsford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
11d

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Contact Centre Agent (Nights)

Pinnacle Group -
Chelmsford

Quick apply

Job details

£22,285.69 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for new, skilled Night Call Centre Operatives to provide exceptional customer service and support. You will be joining our team of Contact Centre Agents based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

Your responsibilities will include handling inbound and outbound calls from housing tenants when they have issues with gas, heating, electricity and other general repairs emergencies, resolving customer inquiries, and providing accurate information about our services.

You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

This is a night position where the hours will be 10pm to 8am on a 4 nights on, 4 nights off rota.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

You’ll be answering enquiries, updating notes onto systems, dealing with emergencies, and booking appointments, where a trained engineer is required to carry out the repair.
You will make sure customers feel like the number one priority and ensure they are fully informed throughout the repairs process.
You will be responsible for dealing with high demand customer contacts and enquiries, predominantly by phone and e-mail. We have particular expertise and experiences in dealing with ‘out of hours repair emergencies’ in the repairs and maintenance sector.
You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto systems, diagnosing repair requests, dealing with emergencies, and signposting.

Key Requirements:

Previous customer service experience.
Must be able to work night shifts.
Exceptional telephone manner.
Results driven and love to smash a target!
High levels of resilience and motivation to succeed.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Car/Car Allowance
Electric Vehicle Scheme

Quick apply

Refine Your Search

chelmsford council jobs in chelmsford cm3

Contact Centre Agent (Nights)

Casual Leisure Assistant

Weekend Contact Centre Agent

Facilities Administrator

Contact Centre Agent (Evenings and Weekends)

Casual Cleaner

Stakeholder Communications Officer

Car Park Attendant

Natural Environment Support Officer

Family Therapist (CAMHS) Part Time

Cleaning Supervisor

Hays Recruitment - Waste Collection Operative Loaders/HGV Drivers

Care Coordinator

Pharmacy Technician - HMP Chelmsford

Assistant Swimming Instructor (Riverside Leisure Centre)

Senior Engineer - Development Management

Health, Safety and Fire Practitioner - HMP & YOI Chelmsford

I want to receive the latest job alerts for chelmsford council in chelmsford cm3

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