Helpdesk agent Work, Jobs in Chelmsley Wood, Wmd (with Salaries)

IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
6h
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Service Delivery Agent
Mitie —Birmingham
- Full-time
- Organisational skills
- Communication skills
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
- Annual leave
Quick apply
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply

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Automotive Helpdesk Agent
MSX International —Coventry
Building relationships with retailers and the customers, continually improving the effectiveness of the function. Competitive Salary up to £42.170 + bonus.
Up to £42.17 an hour
Quick apply
Automotive Manager Level 1 Team
MSX International —Coventry
Professional experience in technical support, customer care, aftersales, sales, marketing or business development. Team leadership – Level 1 Agent team.
Quick apply

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helpdesk agent jobs near chelmsley wood, wmd

IT 1st Line Support Apprentice

QA Apprenticeships -
Solihull

Apply Now

Job details

Full-time
£16,640 a year
6 hours ago

Benefits

Work from home

Qualifications

Microsoft Windows Server
TCP
GCSE
Firewall
DHCP
CompTIA Network+
Computer networking
DNS
Mac OS
TCP/IP
Cybersecurity

Full job description

About Leap IT:

We are empowering businesses with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered.

Responsibilities:

Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
Log tickets for each call and record all time spent on issues within the ticket (ensure the correct contract is selected for each ticket)
Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
Monitor your Task Board daily
Escalate to Second Line when necessary
Attend weekly helpdesk meeting

Required skills:

Windows Server inc. Hyper V, AD, DHCP, DNS
Strong PC experience Windows/OSX
Router/Switch/Firewall Configuration
Good hardware knowledge
Excellent IP and TCP/IP knowledge preferably to Network+/CompTIA
Excellent and patient telephone manner
Excellent troubleshooting technique

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 40 hours per week

Benefits:

33 days holiday (including bank holidays)
24/7 counselling support and financial advice helpline
Work from home – hybrid
Free fruit, coffee, tea and snacks
Company socials

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

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helpdesk agent jobs in chelmsley wood, wmd

IT 1st Line Support Apprentice

Automotive Helpdesk Agent

Service Delivery Agent

Helpdesk Team Manager

Automotive Manager Level 1 Team

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