Operations team leader Work, Jobs in Chelmsley Wood, Wmd (with Salaries)

BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
Operations Team Leader
UPS —Birmingham
- Full-time
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
Production Team Leaders
NP Aerospace —Coventry
- £34,886.40 a year
- Full-time
- Organisational skills
- Agile
- IT
- Annual leave
Lead Consultant
Adept Care Consultancy —Hinckley
- £50,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
Quick apply
7d
Production Team Leaders
NP Aerospace Limited —Coventry
- £34,886.40 a year
- Full-time
- Organisational skills
- Agile
- IT
- Annual leave
Business Programme Lead and Advisor
LEGACY CENTRE OF EXCELLENCE —Birmingham
- £40,000 a year
- Full-time
- Administrative experience
- Analysis skills
- Bachelor's degree
- Free parking
- Flexible schedule
Quick apply
4d
Lead Associate - Operations
Wesco —Lichfield
- Full-time
- Forklift
- Warehouse experience
- Computer skills
- Annual leave
- Employee discount
Supply Chain 3PL Key Account Lead
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Sick pay
Production Team Leader
ZF —Darlaston
- £35,000 a year
- Microsoft Office
- Supervising experience
- Communication skills
4d
Lead Auditor - Multi Standard
LRQA group —Birmingham
- Microsoft Outlook
- Engineering
- English
Product Team Leader
River Island —Erdington
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Change Lead - Oldbury
DPD Group UK —Oldbury
- £80,000 a year
- Full-time
- Free parking
Quick apply
Product Recovery Lead
Loaf —Nuneaton
- Full-time
- Microsoft Excel
- English
- Maths
- Employee assistance programme
- Employee discount
12d
Team Leader Career Development
SCCU Group —Warwick
- From £25,750 a year
- Leadership
Quick apply
BAC Operations Lead
RAC —Walsall
- Microsoft Office
12d
PROJECT LEAD APPOINTED PERSON
Laing O'Rourke —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Obsolescence Lead / Manager
Siemens Energy —Warwick
- Full-time
- Engineering
- No degree
- Leadership
- Annual leave
12d
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Employee assistance programme

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BCAL Operations Team Leader (Specialist Logistics)

BCA Logistics -
Birmingham

Quick apply

Job details

Permanent
£16.30 an hour

Qualifications

Analysis skills

Full job description

About The Role

Driver Operations Team Leader

Location: Corby based, occasional travel to other sites

8.30 to 5.30
Salary: £16.30 Per hour
Job status: Permanent

About BCA

BCA is the leading name in Europe’s vehicle remarketing industry, proudly part of the Constellation Automotive Group family, which includes well-known brands such as cinch and WeBuyAnyCar.com. We are in an exciting phase of exponential growth, driven by a key digital transformation journey. Through strategic acquisitions, simplification, and relentless innovation, BCA is set to accelerate its growth, supported by industry-leading technology. We boast a nationwide team of logistics and inspection professionals and offer a comprehensive range of integrated services to support our customers throughout the entire fleet management process.

Role Overview

We are seeking a driven and experienced Operations Team Leader to lead one of our four Operational Circuit Teams. Operating much like a high-volume contact centre, our teams coordinate daily with hundreds of professional drivers across the UK. This is not just about logistics—it’s about leadership in a fast-paced, communication-heavy environment.

The successful candidate will bring proven experience in managing contact centre operations, with a strong focus on call handling performance, KPI management, and operational efficiency. You’ll be accountable for improving call response times, driving down call waiting metrics, and delivering consistent service quality across your team.

This role suits a confident, analytical, and highly organised individual who thrives in a people-first, target-driven setting.

Key Responsibilities

Contact Centre Leadership & Performance:

Lead a high-performing team within a logistics coordination environment, operating as a contact centre handling a high volume of inbound driver calls daily.
Drive improvements in key call centre metrics such as average wait time, call abandonment rates, first-call resolution, and overall service levels.
Monitor real-time performance and coach team members to ensure consistent achievement of individual and team KPIs.
Utilise workforce management tools and systems to forecast demand and schedule team resource effectively.

Team & Resource Management:

Structure and develop your team to ensure optimal resource allocation and operational coverage.
Motivate, coach, and support your team to achieve high levels of performance and service delivery.
Conduct performance reviews and lead from the front to drive engagement, development, and accountability.

Operational Efficiency & Process Improvement:

Continually review and refine processes to improve response times and service delivery, reducing inefficiencies in the call flow and coordination systems.
Ensure your team adheres to established procedures, quality standards, and compliance expectations.

Collaboration & Customer Experience:

Liaise closely with driver operations teams to support the timely coordination and execution of tasks.
Maintain exceptional internal and external customer communication standards, ensuring professionalism, clarity, and consistency across all contact points.

What We’re Looking For

Demonstrable experience managing a high-volume contact or call centre operation, ideally within a logistics or service-driven environment.
A results-oriented leader with a proven track record of improving call performance metrics, team engagement, and service standards.
Strong analytical skills to interpret data, identify trends, and implement performance-driving actions.
Excellent communication, coaching, and team-building skills.
Ability to remain calm and effective under pressure in a fast-paced, reactive environment.

Why Join Us?

This is a key leadership role with a direct impact on our operational success and customer satisfaction. You will be joining a forward-thinking, technology-enabled business that values innovation, development, and collaboration. We offer a competitive salary, clear progression opportunities, and the chance to be part of a fast-growing logistics network at the heart of the automotive industry.

Quick apply

Refine Your Search

operations team leader jobs in chelmsley wood, wmd

BCAL Operations Team Leader (Specialist Logistics)

Key Account Manager & Projects Lead

Operations Team Leader

People Operations Lead

Production Team Leaders

Lead Consultant

Production Team Leaders

Business Programme Lead and Advisor

Lead Associate - Operations

Supply Chain 3PL Key Account Lead

Production Team Leader

Lead Auditor - Multi Standard

Product Team Leader

Change Lead - Oldbury

Product Recovery Lead

Team Leader Career Development

BAC Operations Lead

PROJECT LEAD APPOINTED PERSON

Obsolescence Lead / Manager

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

I want to receive the latest job alerts for operations team leader in chelmsley wood, wmd

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