Support specialist Work, Jobs in Chelsea, Gtl (with Salaries)

Student Hub Administrator
Imperial College London —South Kensington
- £38,608 - £41,666 a year
- Full-time
- Microsoft Office
- Organisational skills
- Annual leave
11d
Trainee Customer Resolutions Advisor
Foxtons —London
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
6d
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Communication skills
Quick apply
TEST NON MANAGERS TUES 4PM
REFUGE —London
- £123 a year
- Full-time
- Remote
- Annual leave
21h
Customer Assistant
Lidl —London
- £14.80 - £15.30 an hour
- Full-time
- Bakery
- Store discount
- Employee discount
8d
Employment Specialist
Lewisham Council —London
- £44,235 - £45,852 a year
- Full-time
- Hybrid work
- Employee discount
Wellbeing Recovery Worker - DAWS (Hammersmith & Fulham)
Turning Point —Hammersmith and Fulham
- £31,010 - £36,300 a year
- Full-time
- Communication skills
- Annual leave
12d
EHC Coordinator
City of Westminster Council —Kensington
- £42,912 - £46,854 a year
- Management
- Experience working with children
- Conflict management
8d
Project Aconex Administrator
Avondale Construction Ltd —London
- £17.50 an hour
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
5d
Estate Agent Selling Luxury Homes
Fine & Country —London
- £100,000 - £120,000 a year
- Remote
- Sales
- Work from home
- Flexible schedule
Quick apply
KYC Specialist
SpaceXAI —London
- £63,000 - £83,000 a year
- Communication skills
- Employee discount
- Life insurance
Quick apply
Recovery Coordinator
Change Grow Live —Victoria
- £28,557.79 - £32,802.41 a year
- Research
- Training & development
- Time management
- Annual leave
- Employee assistance programme
8d
Enquiry Executive
House of Commons UK Parliament —London
- £31,529 - £34,913 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Maths
- Annual leave
13d
Specialist Support Worker
The Riverside Group —Westminster
- £33,180.78 a year
- Weekend availability
- Travel
- Conflict management
- Mentoring
- Flexible schedule
13d
Mental Health Co-ordinator
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Experience working with individuals with disabilities
- Communication skills
- Annual leave
- Employee assistance programme
5d
HR Assistant
Avondale Construction Ltd —Camden Town
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Databases
- Administrative experience
- Annual leave
- Life insurance
Quick apply
9d
TEST TUES 4PM MANAGERS APP
REFUGE —London
- £123 a year
- Full-time
- Remote
- Annual leave
21h
Operations Assistant (Reception)
University of the Arts London —London
- £30,577 - £34,436 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
1d
Customer Service Host
Rapport —London
- £32,500 a year
- Full-time
- Customer service
- Computer literacy
- Guest services
- Employee assistance programme
Intelligence and Investigations Specialist (London)
NetWatch Global —London
- £28,000 - £32,500 a year
- Full-time
- Remote
- English
- Databases
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
13d

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Student Hub Administrator

Imperial College London -
South Kensington

Apply Now

Job details

Full-time
£38,608 - £41,666 a year
11 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer communication
Inbound customer enquiry call handling
Student information system
Internal department liaison
Microsoft Office Suite
Microsoft Office
Client services
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration

Full job description

Job number

ACA00521

Faculties

Academic Services

Departments

Registry

Salary or Salary range

£38,608 - £41,666 per annum

Location/campus

South Kensington and White City Campus - On site only

Contract type work pattern

Full time - Fixed term

Posting End Date

30 Aug 2026

About the role

Do you have excellent customer service skills and a talent for making people feel supported, even when things get complicated? Imperial College London is looking for a Student Hub Administrator to be a first point of contact for students at one of the world's leading universities, helping them navigate everything from fee payments to visa documentation.

Working across our South Kensington and White City campuses, you'll be part of a friendly, fast-paced team resolving student queries face to face, by phone, email and online, turning what could be a stressful moment into a positive experience.

What you would be doing

You will be the friendly, knowledgeable face of the Student Hub, helping students, parents and visitors resolve queries that span the full breadth of university life, academic, financial, social and welfare. Day to day, you will:

Manage, resolve or triage enquiries within agreed service levels, working closely with specialist teams such as Admissions, Student Financial Support, Student Records and International Student Support.
Take student tuition fee and accommodation payments accurately and in line with financial procedures.
Support the university's visa compliance checks and keep student records up to date in the Student Records System in relation to visa documentation.
Process and issue official documentation, such as statements of registration and proof of student status, working closely with other Registry teams.
Check student documentation and identification to support wider student administration processes.
Record every enquiry accurately in the enquiry management system to support monitoring and service improvement.
Provide calm, supportive guidance to anxious students and handle difficult situations with tact and assertiveness.

What we are looking for

You don't need to have worked in higher education before, what matters most is your ability to deliver a brilliant customer experience. We are looking for someone who can demonstrate:

Experience in a similar role, ideally within a student enquiries or customer-facing environment.
A responsive, customer-focused approach across telephone, email and face-to-face interactions.
Excellent organisational skills, with a high level of accuracy and attention to detail.
The ability to manage several tasks at once, meet tight deadlines, and prioritise effectively.
Strong IT skills, including confidence with Microsoft Office and the ability to pick up new systems quickly.
A flexible, self-motivated approach and the ability to build effective working relationships across a large organisation.
Sensitivity and discretion when handling confidential information, and an awareness of cultural diversity.

What we can offer you

The opportunity to build your career at a world-leading institution and be part of our mission to use science for humanity.
A sector-leading salary and remuneration package, including 41 days' annual leave and generous pension scheme.
A flexible working policy from day one, generous family leave, on-site leisure facilities and a cycle-to-work scheme.
Interest-free season ticket loans for travel.
A diverse, inclusive and collaborative work culture, with staff networks and wellbeing resources to support you.

Further information

This is a full-time (35 hours per week) fixed term post until 31 July 2027.

Candidates are required to complete and online application. CVs alone will not be considered.

If you require any further details about the role, please contact: James Balloch, Director of the Student Hub at [email protected]

Available documents

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at [email protected]. We're here to help.

About Imperial

Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages.

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.

Apply Now

Refine Your Search

support specialist jobs in chelsea, gtl

Student Hub Administrator

Trainee Customer Resolutions Advisor

Customer Support Specialist

TEST NON MANAGERS TUES 4PM

Customer Assistant

Employment Specialist

Wellbeing Recovery Worker - DAWS (Hammersmith & Fulham)

EHC Coordinator

Project Aconex Administrator

Estate Agent Selling Luxury Homes

KYC Specialist

Recovery Coordinator

Enquiry Executive

Specialist Support Worker

Mental Health Co-ordinator

HR Assistant

TEST TUES 4PM MANAGERS APP

Operations Assistant (Reception)

Customer Service Host

Intelligence and Investigations Specialist (London)

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